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Dr. Sandra Costley, MD

Dr. Sandra Costley, MD

Internal Medicine*
35+ years of experience

Dr. Sandra Costley, MD is an internist in New City, NY and has over 35 years of experience in the medical field. She graduated from State University of New York Downstate Health Sciences University College of Medicine in 1988. She is affiliated with medical facilities such as New York-Presbyterian Hospital and Nyack Hospital. She is accepting new patients and telehealth appointments.

3.8 Star Rating
Based on 28 reviews 3.8 Star Rating (28 reviews)

Practice

500 New Hempstead Rd Ste F New City, NY 10956
Telehealth available

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Dr. Costley's Reviews

Likelihood to recommend Dr. Costley

3.8
28 ratings, 18 with a written review
5 star
68%
68%
4 star
0%
0%
3 star
0%
0%
2 star
4%
4%
1 star
29%
29%

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Rude and unprofessional
Rude unprofessional, no empathy at allAfter going here for almost a decade, I will never be back.
What went well
No results
What could be improved
  • I didn't feel respected
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
  • Long wait times
Helpful
Mar 10, 2025
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Great no nonsense Doctor!
Dr. Costley office is efficient and kind. I almost always get prompt service. On the few occasions where I had to wait, it was due to her having to take care of emergencies. I appreciate the fact that when I have an emergency, I always get a call back within a reasonable time frame and get the comfort of knowing that my problem will be resolved by either a telephone call or in patient appointment.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Mother and Daughter – Dec 13, 2022
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Dr. Costley and her office staff are amazingly compassionate and go above and beyond to meet the medical needs of all our family members. Dr. Costley is more than just a medical provider. Unlike many healthcare professionals who tend to move through consults with record speed, Dr. Costley listens "with both ears" and makes an extra effort to truly understand her patients' concerns. Her referrals to specialists are likewise to be commended. Truly a 5-star professional!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Delia in Congers, NY – Apr 12, 2018
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This Dr is truly one of the worst doctors I’ve ever had the misfortune of having as a PCP. She is uncaring, unsympathetic with away of not listening to her patients and talking down to us as if we’re morons, I waited for over an hour in the exam room while she was laughing and joking with the other patient ...knowing that I was waiting. I was so disgusted by her rudeness I walked out and called my insurance to make sure I change PCP and make sure she doesn’t bill my insurance.
What went well
  • Office environment
What could be improved
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
  • Long wait times
1 other person found this helpful
Helpful
kaykony in suffern, ny – Mar 11, 2018
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I'VE BEEN SEEING DR. COSTLEY FOR OVER 20 YEARS AND SHE'S ABSOLUTELY KNOWLEDGEABLE, EXPERIENCED AND 100%+++++DEDICATED TO HELPING YOU. DR. COSTLEY TAKES THE TIME NECESSARY TO DIAGNOSE YOUR EVERY NEED. FURTHERMORE WHEREAS SOME DOCTOR'S IGNORE YOUR NEEDS DR. COSTLEY ADDRESSES EACH AND EVERY ONE OF THEM. MAKE NO MISTAKE ABOUT IT DR. COSTLEY IS AN ABSOLUTE PROFESSIONAL. FURTHERMORE, IF YOUR CONDITION NEEDS FURTHER ATTENTION DR. COSTLEY WILL NOT HESITATE TO CONNECT YOU TO A FANTASTIC SPECIALIST.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Spring Valley, NY – Jul 14, 2017
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Not flexible. Must be her way or no way. Does not like to work with other Dr.s in your overall healthcare. Felt she did not get reimbursed enough for the amount of time needed to coordinate my care. I had many health issues. She actually stopped communicating, not renewing my prescriptions (3 vital ones). Did not respond to my cardiologists requests, or my insurance company. As a result, I had suffered frm sudden withdrawal of medications. First Do no harm!!!!
What went well
No results
What could be improved
  • Office environment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Didn't trust the provider's decisions
6 others found this helpful
Helpful
Jul 11, 2017
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if anyone is looking for a doctor with a friendly atmosphere awesome staff very friendy and out-going go to this office , dr. costley is very sweet and takes her job very serious and takes her time with her patients , she also has a great sence of humor which is great because some doc that i been to where just bla. wait time is great , blood draw ekg she and her staff does it all . thank you dr. for everything
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
NY in 10956 – Mar 10, 2017
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I WAS IN SEARCH OF A MEDICAL PROVIDER FOR THE LAST 2 YEARS AND MY FRIEND TOLD ME ABOUT DR. COSTLEY. I IMMEDIATELY CALLED HER AND WAS PLACED ON THE SCHEDULE BY HER FRIENDLY STAFF. I MET DR. COSTLEY AND FELT VERY COMFORTABLE AND CONNECTED WITH HER. I HIGHLY RECOMMEND THIS DOCTOR AS A PRIMARY CARE DOCTOR AS SHE TAKES THE TIME TO SERIOUSLY LISTEN AND DIAGNOSE ALL YOUR PROBLEMS.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Spring Valley, NY – Mar 10, 2017
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If anyone is looking for a loving caring highly professional doctor with a loving and professional staff I highly recommend Dr Sandra costley.I have been a patient of hers for quite a few years now and would not leave her for anyone else. The atmosphere is amazin clean n well kept. Once you meet her youll know what I mean.God bless Dr's like her.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
10956 – Mar 10, 2017
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Dr. Costley has been my Dr for approximately two to three years now she' always there for me and diagnoses me the right way she was there for me when I was in the hospital she always takes time to call me and check up on me all appointments are called and text the night before the staff there is absolutely amazing I wish I met her a long time ago when I was misdiagnosed since she's been my doctor a much healthier I recommend her not only as a doctor but that's a friend.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
West Nyack, NY – Mar 10, 2017
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I had an excellent experience at Dr. Costley's office. She was very thorough, friendly and really took the time to diagnose me. I had a very easy time scheduling my appointment and when I went to the office I had minimal wait time. The staff Barbara and Charles were both very friendly and made the office visit very easy. I like the fact the Dr Costley drew my blood right in the office and didn't send me out to get it done somewhere else. I definitely recommend this office.
What went well
  • Office environment
  • Appointment scheduling
  • Staff friendliness
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Nyack, NY – Mar 10, 2017
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DR. COSTLEY WAS VERY CARING & PATIENT LISTENING TO MY EVERY WORD & CONCERN VERY CAREFULLY. SUBSEQUENT TO A COMPLETE REVIEW SHE DIAGNOSED MY PROBLEMS AND MADE A PLAN TO ANSWER ALL MY CONCERNS. SHE'S VERY TRUSTWORTHY AND I'D HIGHLY RECOMMEND HER TO ANYONE SEARCHING FOR AN INTERNAL MEDICINE DOCTOR.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Spring Valley, NY – Mar 10, 2017
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DR. COSTLEY WAS AN ABSOLUTE PLEASURE TO MEET. THIS DOCTOR IS KNOWLEDGEABLE AND PATIENTLY TAKES HER TIME TO MAKE A PROPER DIAGNOSIS AND ALSO CONNECTS YOU TO TOP GRADED SPECIALISTS IN WHATEVER FIELD THAT MAY REQUIRE FURTHER ATTENTION. I'VE BEEN TO SEVERAL OTHER PRIMARY DOCTORS WHO NOT ONLY LACKED THE KNOWLEDGE BUT ALSO FAILED TO SPEND THE PROPER TIME WITH ME NR DIRECT ME TO TOP GRADED SPECIALISTS. I CAN'T STRESS ENOUGH HOW COMFORTABLE I FELT WITH DR. COSTLEY AND HER SACRED ADVICE.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
NEW CITY NY – Mar 08, 2017
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This doctor is knowledgeable and takes the time and effort to thoroughly diagnosis the patient. I was very impressed by her ability to diagnosis my problems and patiently answer all my concerns. I would highly recommend this doctor and her staff is also efficient and very friendly. The office is also located at a central easily reachable location.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Spring Valley, NY – Mar 06, 2017
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As my primary Physican Dr. Costley is the finest thus far. She takes her time to listen, then checks and directs/recommends treatments and options of which, in each instance have accomplished the sought results. Of my many previous experiences Dr. Costley consistently shows a depth and breath of knowledge, professionalism and care presented clearly. Dr. Sandra Costley is an asset to the medical profession .
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
D.A.D in New City, NY – Jan 18, 2017
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Unprofessional and unethical.
What went well
No results
What could be improved
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Appointment was rushed
  • Didn't trust the provider's decisions
1 other person found this helpful
Helpful
Madeline in Orangeburg, NY – May 03, 2016
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I'd put ZERO stars if I could just due to fact that the office staff is inept & unprofessional. A female supervisor put me on hold over 10 minutes, hung up, & got snippy when I called back. They double billed me for co pays & cannot help clear it up. The supervisor screamed at me over the phone & told me to come in then hung up
What went well
  • Listened & answered questions
  • Explained conditions well
What could be improved
  • Office environment
  • Difficult to schedule appointment
  • Staff wasn't friendly
  • Long wait times
3 others found this helpful
Helpful
teddey13 in Nanuet, NY – Mar 21, 2016
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Dr Costley just does not make you feel that she cares. It really feels like it is just her job. One particular member of her staff, a man at the front desk is extremely rude and disrespectful. Without a doubt I will change doctors
What went well
  • Appointment scheduling
  • Wait times
What could be improved
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
4 others found this helpful
Helpful
Spring Valley, NY – Feb 02, 2016
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About Me

biography

Dr. Sandra Costley, MD is an internist in New City, NY and has over 35 years of experience in the medical field. She graduated from State University of New York Downstate Health Sciences University College of Medicine in 1988. She is affiliated...read more
  • Internal Medicine

*Healthgrades does not verify qualifications for medical specialties. Please verify your provider's specialty and qualifications directly with your provider and applicable medical board.

  • St Lukes Hospital

    Internship Hospital, 1989
  • State University Of New York Downstate Health Sciences University College Of Medicine

    Medical School, 1988
American Board of Medical Specialties®
American Board of Internal Medicine®
Internal Medicine
For detailed information about any of the below board actions, please search for the provider's records on the linked state licensing board or the Federation of State Medical Boards. To learn more about the difference between these sources, please refer to our FAQs.
Healthgrades has not received any data indicating a board action exists for this provider.

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Locations

Practice

Office500 New Hempstead Rd Ste F New City, NY 10956
1

Practice

Christos Stavropoulos MD PC17 Squadron Blvd Ste 400 New City, NY 10956
2

Affiliated Hospitals

  • New York-Presbyterian Hospital

    525 E 68th St
    New York, NY 10065
    Recipient of 28
    hospital awards

    America's 250 Best Hospitals Award™ (2025)

    Top 5% in the nation for consistently delivering clinical quality

    View all awards

    How patients felt about the care they received at this hospital.

    83%
    Patients said they were given information about recovering at home

    1% lower than the national average

    76%
    Patients said that doctors always listened to them and explained things well
    View all patient feedback
  • Good Samaritan Hospital

    255 Lafayette Ave
    Suffern, NY 10901
    Recipient of 7
    hospital awards

    How patients felt about the care they received at this hospital.

    82%
    Patients said they were given information about recovering at home

    2% lower than the national average

    68%
    Patients said that doctors always listened to them and explained things well

    8% lower than the national average

    View all patient feedback
  • Nyack Hospital

    160 N Midland Ave
    Nyack, NY 10960
    Recipient of 2
    hospital awards

    Patient Safety Excellence Award™ (2025)

    Top in the nation for providing excellence in patient safety by preventing infections, medical errors, and other preventable complications

    View all awards

    How patients felt about the care they received at this hospital.

    75%
    Patients said they were given information about recovering at home

    9% lower than the national average

    70%
    Patients said that doctors always listened to them and explained things well

    6% lower than the national average

    View all patient feedback
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