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Dr. Shelley Franklin, MD

Dr. Shelley Franklin, MD

Dermatology*
20+ years of experience

Dr. Shelley Franklin, MD is a dermatologist in Brentwood, TN and has over 20 years of experience in the medical field. Dr. Franklin has extensive experience in Skin Cancer & Excision. She graduated from Augusta University Medical College of Georgia in 2000. She is affiliated with Williamson Medical Center. She is not accepting new patients.

3.9 Star Rating
Based on 19 reviews 3.9 Star Rating (19 reviews)

Heritage Medical Associates - Westgate Office

1622 Westgate Cir Brentwood, TN 37027
Telehealth available

Compare with other Dermatologists

Compare Dr. Franklin with our nearby Dermatologists at Tristar Centennial Medical Center.

Make an appointment at Tristar Centennial Medical Center today at
(615) 952-0874.

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Dr. Franklin's Reviews

Likelihood to recommend Dr. Franklin

3.9
19 ratings, 11 with a written review
5 star
74%
74%
4 star
0%
0%
3 star
0%
0%
2 star
0%
0%
1 star
26%
26%

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No Respect for your time
Worst doctor and office I’ve been to in my life. I’ve been to the office 3 times. First visit was ok, next two were complete disasters and I never saw the doctor even though they charged me on both occasions. Do yourself a favor and find another doctor.
What went well
No results
What could be improved
  • Office environment
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
  • Long wait times
Helpful
Kelley Gary – Feb 25, 2023
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Doctor told me she didn’t know how to treat a condition on my hand, so she referred me to a Mohs doctor who took a biopsy and determined it had pre-cancerous cells, so he gave me some cream to put on it. Came back for annual check-up with Dr. Franklin and I mentioned the condition came back. Once again, she mentioned she didn’t know how to treat it, left the room and never came back. After 40 minutes, I went out and asked if I was done, and the receptionists said I could go. Sensing the incredible incompetence in this doctor and this clinic, I decided I deserved to see someone who knows what they are doing. I found a tremendously better doctor and they properly treated my condition. Better doctors are out there and this clinic is a bad joke.
What went well
No results
What could be improved
  • Office environment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Didn't trust the provider's decisions
  • Long wait times
1 other person found this helpful
Helpful
Jan 13, 2022
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Dr. Franklin is an amazing doctor and person. I have only known her from a few visits over the years if mole removal,etc. but recently sent my husband there to have a skin patch checked out. Beyond our wildest imagination we would’ve never guessed it was stage 4 bowel cancer. She referred us to oncologist and has checked in made suggestions and talked with us even after it is out of her hands. I have never had a doctor call us from their cell phone while at their kids carline before. She truly cares and is an amazing, positive person. Would recommend her 100,000 percent to anyone.
What went well
No results
What could be improved
No results
3 others found this helpful
Helpful
Jenn – Jan 30, 2020
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Very through and polite
What went well
No results
What could be improved
No results
1 other person found this helpful
Helpful
Ellen – Jan 08, 2020
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Dr Franklin is very knowledgeable, professional and genuinely cares about her patients.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Jun 19, 2019
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I have been a patient for Dr. Franklin’s for many years. My husband and my three kids also see Dr. Franklin. She is warm and caring. She is extremely knowledgeable. She never makes me wait too long. Her staff is very courteous. She always offers me free samples. I also love the Skin Spa! Tara makes my skin look great. I highly recommend Dr. Shelly Franklin.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Brentwood , TN – Feb 06, 2019
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Dr. Franklin is excellent. Very professional and made me feel very comfortable during my exam.
What went well
  • Office environment
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
1 other person found this helpful
Helpful
Brentwood, TN – Dec 14, 2017
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I read one or two (possibly same person) negative views about Dr. Franklin and was a bit nervous to see her, but i decided to ignore those reviews and focus on the positive ones and I am glad I did! While I have to wait 20 minutes or so to see her, once I am in with her, she is great. She is so friendly and did not seem rush or try to hurry me. She addressed my questions with patience and care. I would highly recommend her to others.
What went well
  • Office environment
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
4 others found this helpful
Helpful
Franklin, TN – May 19, 2017
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Dr. Franklin has been my doctors for over 3 years now. She is awesome. I have a history of melanoma and she is very thorough and understanding. I could not ask for a better dermatologist.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
2 others found this helpful
Helpful
Regina in Hermitage, TN – Jul 04, 2016
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I highly recommend Dr. Franklin. She identified melanoma that others had missed and, because of the early diagnosis, was able to take care of it with limited impact. She is thorough and has demonstrated authentic care for me and my health in multiple ways. In addition, her staff has always been responsive and caring. If I could rate higher than five stars, I would.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
3 others found this helpful
Helpful
Greg in Franklin, TN – May 06, 2016
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Months to wait. Telling people that the PA is the same as a Dr. Making appts with the PA even when the Dr. is requested. Condescending nurse. No samples for meds that they say they use personally. Not happy with them at all.
What went well
  • Wait times
What could be improved
  • Office environment
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
5 others found this helpful
Helpful
Nancy in Brentwood, TN – Jan 12, 2016
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About Me

care philosophy

Heritage Medical Associates' physicians and staff prioritize developing deep personal relationships with patients as a foundation for excellent health care. By offering a full spectrum of primary and specialty care, laboratory, imaging and testing...read more
  • Dermatology

*Healthgrades does not verify qualifications for medical specialties. Please verify your provider's specialty and qualifications directly with your provider and applicable medical board.

  • Augusta University Medical College Of Georgia

    Residency Hospital, 2004
  • Atlanta Medical Center

    Internship Hospital, 2001
  • Augusta University Medical College Of Georgia

    Medical School, 2000
  • Georgia State University

    Undergraduate School, 1994
For detailed information about any of the below board actions, please search for the provider's records on the linked state licensing board or the Federation of State Medical Boards. To learn more about the difference between these sources, please refer to our FAQs.
Healthgrades has not received any data indicating a board action exists for this provider.

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Locations

Heritage Medical Associates - Westgate Office

Westgate Office - Dermatology1622 Westgate Cir Brentwood, TN 37027
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