Dr. Suiza Chua, MD

Aweful wait time and experience. I booked an appointment 3 months in advance with dr.chua. my appointment was at 2:00 pm and I waited till 3:20 , doctor didn't show up and I was running late to another appointment. Then I walked in the front desk and informed it's really getting late. The front desk lady was like she is with another patient and I have to wait. I asked how long it will take, she said she don't have an eta which is really terrible answer without even a single apology. Their time management and communication is the worst. If you really have patience to wait 2-3 hours that too with an scheduled appointment, visit this place. I would not recommend this place to anyone.

Dr. S. Chua seems like a caring doctor and is good at what she does, But I do believe she is cureless about her front and back office staff. They are rude and uncaring. I was told that my procedure was coved by insurance so I went ahead and book the surgery. Only to find out after the surgery that I was being billed. When I asked for an explanation, I got the oh well answer from them when I question why did you say to me on more than one occasion I was covered and they had a name of a guy from the insurance company and I had to not worry, if they had a problem they knew who to get back to. and that they made a note on my file. When I told them about the person they claim told them it was covered they said I could call him, and the office staff just left me out in the cold. And the office staff offered no help to resolved the issue but to let me know it was my problem and question how was I gonna pay. This was not right !!!

Suburban Women's Specialists SHAME on you! IGNORANT, GREEDY & SLACKERS are exact words to describe how it is. In 2019, I went there once and obviously made a life-learning mistake. While scheduling, the office committed they would get my mammogram imaging before my appointment, however on the day of visit, Dr.Chua was unable to diagnose since they forgot to get the imaging and she let me go in 5 min. saying that the front office would call me again to reschedule once they got the imaging. Nothing happened until almost 2 years later in later 2020, I got sent a bill of $200ish for the 5 min. visit in 2019. I was out of blue and explained it supposed to be rescheduled and the doctor should perform some service in order to bill me. They said they would call me back and no call or update in between of course until another 2 months later, they sold it to collection agent against my credit while I was still waiting for update as committed! NO advocate to illegitimate outrageous charge!

Dr. Chua is an intelligent, sympathetic and caring doctor and takes the time to answer questions and explain tests that are performed. Unfortunately her front office staff is rude, disorganized, gives false information, does not properly record appointment dates or offer a courtesy email or phone call reminder of appointments and does not comply with the HIPPA laws. Due to the front receptionists ignorance in making appointments, lack of customer service, and sharing my personal information, I was forced to find another OBGYN office that I could trust.

Love Dr. Chua. I have been seeing her for over 8 years and my visits with her has always been a good experience. She is very down to earth and actually listen and knowledgeable about her field. I would definitely recommend her to any one!!

The doctor is proffesional but her staff is rude and not willing to help. Especially the front desk.