Dr. Surat Phonsombat, MD

I called THREE times with a question and he ignored me. There needs to be a consequence for this.Also, he makes me repeat things over and over again until I have to just give up. He just doesn't want to do his job. He needs to be terminated.

I was so very impressed when I first met Dr Phonsombat. My very pregnant daughter was in incredible pain and in need of emergency surgery. Due to Covid she had no choice but to take on Medi-Cal insurance, which we were assured was perfectly acceptable by everyone we dealt with at the hospital from the emergency room to Dr Phonsombat himself. Dr Phonsombat called personally on the phone to explain what he thought we should do, showing all care and using terms like 'I have a family, this is what I would do if it were any of them'. He was only able perform a temporary surgery due to the pregnancy, but he personally assured me that as long my daughter returned within 30 days of the birth, he would be able to complete his task and it would be fully covered under her insurance. So very reassuring. So very professional. Baby was born, the time came to schedule surgery, daughter called Dr Phonsombat's office and was sent for ~$3800 worth of scans in preparation. Then...BOOM! 'Dr Phonso

His manner of speaking made me feel like he was talking down to me, like I was a total idiot. I’m not a medical professional, which is why I made an appointment with him and he seemed to forget that. He wouldn’t really let me get a word in and when I finally did he almost sounded exasperated as if he was wasting his time.

Very responsive, caring and knowledgeable. Great doctor/patient communication.