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Dr. Susan Mathew, MD

Dr. Susan Mathew, MD

Rheumatology*

Dr. Susan Mathew, MD is a rheumatologist in Houston, TX. Dr. Mathew has extensive experience in Osteoporosis & Screening. She is affiliated with Houston Methodist Sugar Land Hospital. She is accepting new patients and telehealth appointments.

4.2 Star Rating
Based on 43 reviews 4.2 Star Rating (43 reviews)

Hillcroft Medical Clinic

2500 Fondren Rd Ste 209 Houston, TX 77063
Telehealth available

Dr. Mathew is a Healthgrades Choice provider in Rheumatology

The Healthgrades Choice designation helps you understand the most important factors to consider when choosing a healthcare professional. This designation is earned based on four set standards.
Read our methodology

  • Above average experience
  • Good hospital quality
  • Good patient ratings
  • No healthcare sanctions

Experience Check

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Dr. Mathew's Reviews

Likelihood to recommend Dr. Mathew

4.2
43 ratings, 32 with a written review
5 star
79%
79%
4 star
2%
2%
3 star
0%
0%
2 star
0%
0%
1 star
19%
19%

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She is awesome I love her she understands ??
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
1 other person found this helpful
Helpful
Monica davis – Jan 30, 2025
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Review Dr. S. Mathew is a wonderful doctor
Great office team, very helpful. Dr Mathew takes times to find out your problems and explains what direction she will go to help you.
What went well
No results
What could be improved
No results
Helpful
Nov 06, 2024
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First visit with Dr. Mathew she made me feel very comfortable and at ease. Told me that we were to to pin point the issue and do a plan of action. She has kept her work, very professional, kind, caring, listens to you. Glad I have her as a doctor.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Ramona Whitaker – Jul 01, 2024
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Doctor Mathew has treated me for a few years for RA her and her staff are always very attentive and very pleasant to deal with. Have always been willing to go above and beyond for pain management and insurance concerns.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Michele Dawson – Jun 28, 2024
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I definitely would recommend Dr. Susan Matthew!
I would definitely recommend choosing Dr. Susan Matthew as your rheumatologist. She is an excellent doctor and so very caring and kind. II have severe rheumatoid arthritis and she has treated me so well.
What went well
  • I felt respected
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Judith Martino – Apr 29, 2024
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Very knowledgeable and knows what is current in disease treatment.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
2 others found this helpful
Helpful
Maggie – Sep 20, 2023
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Still helping me
After a lapse in care with Dr. Mathew because of insurance coverage, I am happy to be under her care again. My follow up visit was good. The medication she prescribed is working and even at a lesser dose. I mentioned that I have a trigger finger that is bothering me. Dr. Mathew did not hesitate to treat it. She even checked my insurance coverage at my request. The trigger fingers she treated in the past ( many years ago)never give me problems I was happy that she could treat this finger. She has a special touch that works for me.
What went well
No results
What could be improved
No results
3 others found this helpful
Helpful
Apr 24, 2023
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Fantastic Doctor
She was helpful, attentive and listened to my problems. She always seemed compassionate and caring.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Aug 22, 2022
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Excellent Diagnostician & Physician
I was extremely impressed at my first visit with Dr Mathew. She listened intently to all my issues, my family history and was very patient. She was extremely thorough, as I was have suffered multiple issues, including two cancers, long-term GI issues, Back, knee and foot pain. I would never have linked my complex symptoms together into a single diagnosis. Dr. Mathew ran all the necessary labs and looked at genetic markers, etc to find the reason why I was dealing with long standing complex problems. Even though I am a long time veterinary nurse, she explained everything and gave me a diagnosis that is not widely known. I would never have correlated all these issues into a single diagnosis. We have tried different medications, but she listens & makes suggestions and adjustments accordingly, which I greatly appreciate. I have recommended several people to her and they are equally happy and their issues resolved. I am so very appreciative of Dr. Matthew!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Jlr – Aug 19, 2022
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I had a horrible experience with Susan Mathew. She was very unprofessional and makes insulting and judgemental comments. She wanted to start treatment before even looking at the results of diagnostic tests. Very intimidating experience. No compassion for patients, all she want is to make some money. I feel sorry for her patients going that place.
What went well
No results
What could be improved
  • Office environment
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
  • Long wait times
Helpful
Clare Stanley – Aug 17, 2022
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Exceptional Diagnostician, Attentive Listener!
Thank you Dr. Mathew for taking such wonderful care of my daughter, J.L.R. She has suffered for a very long time with multiple skeletal and organic issues, primarily pain. Pain medication isn't the correct treatment, and not at all what she needed. You came highly recommended and were exactly who my daughter needed to diagnose and treat her seemingly unrelated symtoms, but totally related syndrome. You were attentive, professional and an excellent diagnostician; exactly what she needed. As a healthcare professional, I have your highest regard and would recommend you to everyone. It's difficult to find someone of your caliber, and I thank you from the bottom of my heart. God bless you.
What went well
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
3 others found this helpful
Helpful
AMR. RN – Jul 29, 2022
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I have my life back!!!!
Dr. Mathew gave me my life back!!! My quality of life has changed for the better and just in time to be a GiGi for the first time!!! I have had chronic joint pain since I was in elementary school. I have seen many doctors over the years, orthopedics, neurologists, family practitioners, physical therapist, etc...but Dr. Mathew was the one of the only few that took the time to listen to my medical story, family history and my health journey from a totally holistic approach. She, after 53 years of chronic pain, gave me a proper diagnosis and prescribed the right treatment to not only help with the chronic pain, but to also stop the progression of the disease. I am very grateful for finding her and I highly recommend her to anyone that thinks they may have some underlying inflammatory condition.
What went well
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Trusted the provider's decisions
What could be improved
  • Long wait times
2 others found this helpful
Helpful
Sharon Scoggin – May 24, 2022
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Couldn’t ask for a Better Doc
Very thorough, caring and always takes the time to listen to my concerns and answer questions in great detail. Feel so lucky to be under her care and give her all the credit for my quality of life improvement. Her office assistant is also great, quick to follow up w/ medications and insurance issues.
What went well
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
2 others found this helpful
Helpful
AH – Mar 02, 2022
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Horrible - Did not have time to answer my questions. Only spent 15 mins. with me. Wanted to prescribe DMARD without confirming RA.
What went well
No results
What could be improved
  • Didn't explain conditions well
  • Appointment was rushed
  • Didn't trust the provider's decisions
4 others found this helpful
Helpful
May 19, 2021
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Dr. Mathews is a terrific Dr. She has always helped me find the best way for my treatment. She will listen to all of your concerns and help you the best way possible. Great attitude.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Wait times
What could be improved
No results
2 others found this helpful
Helpful
Lem Savely – Apr 28, 2021
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She said she did not have time to answer my questions and was eager to rush me out of office and put me on DMARD which I refused due to my concern of side effects. She said if I didn't want to be put on these meds I shouldn't have scheduled an appointment with her.
What went well
No results
What could be improved
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Appointment was rushed
  • Didn't trust the provider's decisions
3 others found this helpful
Helpful
dee977 – Mar 01, 2021
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This doctor is horrible and will put you in danger. She was on her phone texting the whole time, did not listen to me, prescribed a DOUBLE DOSE on medication that was making me extremely sick (did not convert from pill to injection form correctly) if my nurse of a sister didn't stop me from injecting I would have been in the hospital. Looking back on the file she put I had a son? I did not have any kids at the time. Goes to show how she does not listen or take your health seriously. Do not trust your health to this doctor.
What went well
No results
What could be improved
  • Didn't listen or answer questions
  • Appointment was rushed
  • Didn't trust the provider's decisions
5 others found this helpful
Helpful
Nov 30, 2020
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I would highly recommend Dr. Mathew. I found her after I was initially diagnosed by another physician who jumped straight to Methotrexate for my rheumatoid arthritis even after I expressed concerns with the medication. Dr. Mathew listened to my concerns and never stopped looking for a treatment plan that worked for me including appealing to insurance to ensure I got the medication I needed. Dr. Mathew is kind, compassionate and treats you like family. Thanks to Dr. Mathew and my orthopedic surgeon I can walk without pain for the first time in 10 years.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
2 others found this helpful
Helpful
Kacy Duensing – Nov 26, 2019
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Dr Mathew is an amazing doctor! I have seen her five times in office after i was misdiagnosed by another Rheumatologist. Dr Mathew stopped all my meds from the previous Rheumatologist and referred me to an neurologist after all my results were normal; but she knew something was wrong. I appreciate Dr Mathew because she shared the same compassion and determination to figure out my diagnosis; because of her i have an confirmed diagnosis and now i can begin my journey to remission!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
1 other person found this helpful
Helpful
Letita – Nov 21, 2019
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I have been using Dr. Mathew for many years and am more than happy with her care. She takes time to listen and I feel we are in this together. Thank you Dr. Mathew.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
1 other person found this helpful
Helpful
John Farra – Sep 19, 2019
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About Me

care philosophy

We are often told that building blocks are important.  I enjoy building bridges between rheumatic disease and improvement of quality of life.  I also enjoy building long term relationships with patients and walking with them on this journey.  
  • Rheumatology

  • Autoimmune Diseases

  • Musculoskeletal Medicine

*Healthgrades does not verify qualifications for medical specialties. Please verify your provider's specialty and qualifications directly with your provider and applicable medical board.

  • Geisinger Med Cte

    Fellowship Hospital
  • West Penn Allegheny Health System

    Residency Hospital
  • West Penn Hosp/temple University

    Internship Hospital
  • The American University Of Integrative Sciences, St Maarten School Of Medicine

    Medical School
American Board of Medical Specialties®
American Board of Internal Medicine®
Internal Medicine
Rheumatology
For detailed information about any of the below board actions, please search for the provider's records on the linked state licensing board or the Federation of State Medical Boards. To learn more about the difference between these sources, please refer to our FAQs.
Healthgrades has not received any data indicating a board action exists for this provider.
  • English

  • Arabic

  • Malayalam

  • Spanish

Dr. Mathew is a Healthgrades Choice provider in Rheumatology

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    Locations

    Hillcroft Medical Clinic

    Methodist Orthopaedic Specialists of Texas2500 Fondren Rd Ste 209 Houston, TX 77063
    1

    Susan Mathew MD

    HMC Rheumatology1429 Highway 6 Ste 201 Sugar Land, TX 77478
    2