Dr. Theodore Mason, MD
Neurotology*
25+ years of experience
Dr. Theodore Mason, MD is an otologist neurotologist in Springfield, MA and has over 25 years of experience in the medical field. Dr. Mason has extensive experience in Otologic Conditions & Procedures. He graduated from University of Vermont Larner College of Medicine in 1995. He is affiliated with medical facilities Baystate Medical Center and Cooley Dickinson Hospital. He is accepting new patients and telehealth appointments.
4.6 Star Rating
Based on 29 reviews 4.6 Star Rating (29 reviews)
Practice
100 Wason Ave Ste 100 Springfield, MA 01107Telehealth available
Make an Appointment
Dr. Mason is a Healthgrades Choice provider in Ear, Nose, and Throat
The Healthgrades Choice designation helps you understand the most important factors to consider when choosing a healthcare professional. This designation is earned based on four set standards.
Read our methodology
- Above average experience
- Good hospital quality
- Good patient ratings
- No healthcare sanctions
- Area of ExpertiseDr. Mason specializes in the area of Otolaryngology-Head and Neck Surgery. • See board certifications
- Explains Conditions Well
- Offers TelehealthThis doctor offers telehealth appointments. Call the office to schedule an appointment.
- Hospital Satisfaction
ADVERTISEMENT
Save money with free prescription discounts
Get your prescription for as low as $4 with our free coupons or discount card, usable at over 64,000 participating pharmacies.
Get your prescription for as low as $4 with our free coupons or discount card, usable at over 64,000 participating pharmacies.
Optum Perks and Healthgrades are subsidiaries of RVO Health.
Experience Check
Search for experience in a specific area
Insurance Check
Search for your insurance carrier and choose your plan type
Dr. Mason's Reviews
Likelihood to recommend Dr. Mason
4.6
29 ratings, 19 with a written review
| 5 star | 86% | 86% |
| 4 star | 3% | 3% |
| 3 star | 0% | 0% |
| 2 star | 3% | 3% |
| 1 star | 7% | 7% |
Your trust is our top concern.
We strive to keep reviews honest, trustworthy, and fair.Doctors can not pay for good reviews, nor can they pay to have negative reviews removed.
We monitor all reviews to ensure they comply with our guidelines and don’t include personal information, profanity, libel, defamation, harassment, obscenity or fraud.
Any reviews that are deemed fraudulent or violate our guidelines will be removed immediately.
All reviews are confirmed and audited before publication, and community members have the ability to flag inappropriate content for further review by our team.
I could not have had a better experience!
What went well
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Appointment wasn't rushed
- Trusted the provider's decisions
- Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Jul 25, 2024
Post a ResponseAre you Dr. Mason?
I waited on hold for 20 minutes and then opted to leave a message for a call back. It's been 3 weeks and still waiting to hear from the office to make an appointment...
What went well
No results
What could be improved
- Difficult to schedule appointment
- Long wait times
4 others found this helpful
Helpful
Nov 05, 2021
Post a ResponseAre you Dr. Mason?
Dr Mason took a lot of time with me today, thoroughly explaining my options for my ear condition. I came away with all the information I had to make my important decision to have surgery or just use hearing aids. He left me feeling confident in his ability to perform the surgery successfully but gave me lots of room to choose not to have it. I really felt heard and respected.
What went well
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
What could be improved
No results
Helpful
Jul 13, 2021
Post a ResponseAre you Dr. Mason?
I had been living with hearing loss in my left ear and vertigo for many years. I was finally referred to Dr. Mason. He diagnosed me with Otosclerosis and said with surgery there was a very high probability that the hearing loss could be corrected. On the day of the surgery he was wonderful and made me feel at ease during the whole operation. Just over 2 months post surgery I am so happy to say that my hearing is back and the vertigo is gone! I couldn't be happier and I will continue to refer family and friends to Dr. Mason.
What went well
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
What could be improved
No results
Helpful
Wendy Delcamp – Jun 16, 2021
Post a ResponseAre you Dr. Mason?
I went to Dr. Mason because I could not hear in one of my ears. When I went to his office, he did some test and he confirmed that my hearing could be corrected with surgery. I decided to go ahead with the surgery and I'm happy to say my hearing in that ear is just as good as my other ear, if not better!! I highly recommend Dr. Mason to all my family & friends.
What went well
- Office environment
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
What could be improved
- Long wait times
Helpful
Donna F. – May 25, 2021
Post a ResponseAre you Dr. Mason?
Dr. Mason recently treated my sudden viral, neuo-sensory hearing loss. I was appreciative of his willingness to answer all my questions, a complete explanation of my situation, and clear plan of treatment. His office staff was pleasant, and the additional services (hearing evaluation) were all top quality. He makes you feel like a valued client. I highly recommend his team for any hearing concerns.
What went well
- Office environment
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
What could be improved
No results
1 other person found this helpful
Helpful
Linda 2020 – Feb 22, 2020
Post a ResponseAre you Dr. Mason?
I was diagnosed with Meniere's Disease five years ago, but sedative treatments made the vertigo, nausea, and hearing loss worse. Dr. Mason carefully reviewed my history, then changed the diagnosis to include vestibular migraine. His prescribed treatment worked within a week, and I have been symptom-free for over six months. I am impressed by his manner and clear explanations. I am so relieved to have my hearing, energy, and well-being restored, using his simple, non-invasive plan.
What went well
- Office environment
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
- Wait times
What could be improved
No results
6 others found this helpful
Helpful
Worthington, MA – Feb 02, 2019
Post a ResponseAre you Dr. Mason?
Dr. Mason was very friendly, easy to speak with & ask questions. During my procedure he explained each step. Felt very comfortable with him. Made the procedure easy to get through.
What went well
- Office environment
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
What could be improved
- Long wait times
4 others found this helpful
Helpful
Marlee Rugani in Hampden, MA – Nov 28, 2018
Post a ResponseAre you Dr. Mason?
Like most patients facing ear surgery that I hadn't planned on, I was very apprehensive. After meeting with Doctor Mason and his team, I was convinced that I was in very capable hands and had made the right decision to have the surgery. He answered all my questions in a professional yet caring manner. He and his team put me at ease prior to the surgery, the day of the surgery, and continue to treat me with kindness and care as I heal. The surgery was a success.
What went well
- Office environment
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
- Wait times
What could be improved
No results
3 others found this helpful
Helpful
Margaret J. Lavin – Jun 29, 2018
Post a ResponseAre you Dr. Mason?
The clear expertise of Dr Mason and his team proved very helpful in making me comfortable with decision to have the procedure. I was very apprehensive at first but they answered all my questions with a thoroughness that indicated years of well-informed experience. Additionally, their medical excellence was paralleled by a sensitive and supportive bedside manner. The outcome was successful and life altering.
What went well
- Office environment
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
- Wait times
What could be improved
No results
3 others found this helpful
Helpful
Peter Zielinski – May 23, 2018
Post a ResponseAre you Dr. Mason?
Because a lot of negative things were written on the internet on cochlears I was apprehensive about the whole process. Dr Mason during our first meeting sat and not only explained everything but ensured that all of my questions were answered to my satisfaction and understanding. On the day of surgery he again allayed any fears that I had. He also kept things light and enjoyable. He is a fantastic surgeon and Dr. He makes his patients feel special and a friend.
What went well
- Office environment
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
- Wait times
What could be improved
No results
2 others found this helpful
Helpful
Deborah Haskett in Chicopee , MA – Apr 06, 2018
Post a ResponseAre you Dr. Mason?
Dr. Mason is a skilled surgeon who also has an excellent bedside manner. He explained the sources of my hearing deficit and all of my options for treatment. He took the time to clarify why an earlier procedure I had, (with a different doctor), caused so much discomfort and why the procedure he recommended would likely have a different result. He calmed my anxieties about the procedure and the possible results and helped me make a decision that felt right for me. Best recommendation--I can hear!
What went well
- Office environment
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
- Wait times
What could be improved
No results
Helpful
May 05, 2017
Post a ResponseAre you Dr. Mason?
I sat here for twenty minutes trying to think how I feel about Dr. Mason in 500 words or less. Can't be done.
FANTASTIC, WONDERFULL, BRILIANT, GREAT etc...
The surgery went great. I came out of anesthesia hearing things I haven't heard in over 50 years.
He made me feel very comfortable and explained everything in detail.
I have already recommended him to several people and will continue to do so.
What went well
- Office environment
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
- Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Lloyd in Feeding Hills – Nov 18, 2016
Post a ResponseAre you Dr. Mason?
Dr Mason is very nice. He takes time with you and explains everything. My daughter recently had surgery and was taken care of in the Hospital by Dr.Mason and his team . They were all attentive and very caring. Also my Mother goes to DR MAson and he is very nice to her. I can't say enough about how great of Doctor he is. In my experience he is one of the nicest Doctors I have ever seen. My daughter had surgery and had the best outcome as a result of his care.
What went well
- Office environment
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
- Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Maureen Ribeiro in Holyoke, MA – Nov 18, 2016
Post a ResponseAre you Dr. Mason?
My experience with Dr. Mason was excellent. Not only did he help me get my hearing back after a traumatic accident but the service he provided was great. He cares and remembers everything I was going through. Some doctors can get lost in all the patients they have but not Dr. Mason. He listens to what you have to say and addresses your needs with ease and care. I felt like I could completely trust every decision about the care I needed that he gave me.
What went well
- Office environment
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
What could be improved
No results
3 others found this helpful
Helpful
Susie in Chicopee, MA – Nov 18, 2016
Post a ResponseAre you Dr. Mason?
I know he has a lot of experience in doing the implant surgery but his "expertise" goes well beyond the surgery. The meetings before, during and after surgery were very informative. I feel like I had everything I needed to make and informed decision with no pressure. What a change in my life. Thanks Doc!!
What went well
- Office environment
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
- Wait times
What could be improved
No results
1 other person found this helpful
Helpful
vince in West Springfield, MA – Nov 11, 2016
Post a ResponseAre you Dr. Mason?
After four visits to three different physicians I was lucky enough to see Dr.Mason and now I know why he comes highly recommended.. He is the best!!!! He saw the problem and fixed it, giving me physical, mental and emotional relief...He will be the only one I see from now on and will recommend him 110 percent to family and friends...Thank God!!! and God Bless him..The Best! Aggie Fazio????".
What went well
- Office environment
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
- Wait times
What could be improved
No results
Helpful
Agnese Fazio in Somers, Ct – Oct 12, 2016
Post a ResponseAre you Dr. Mason?
I can't say enough how happy I am with dr Mason. when I was a child my right ear was completely destroyed by cholesteatoma, was a dozen surgeries (not Mason) and 30 years of relying on my left ear. About a year ago I suddenly lost most of my hearing in my left ear, my previous dr had retired. Dr mason was recommended to me as the best for someone with my history and problems. He quickly scheduled a surgery and fixed my left ear. Other ENT's know he's the best, that's why they sent me to him.
What went well
- Office environment
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
What could be improved
No results
3 others found this helpful
Helpful
Wes E. in Chicopee, MA – Jun 22, 2016
Post a ResponseAre you Dr. Mason?
Good clear communications. Friendly yet professional. Prefers a 'know thyself' approach to vestibular migraine, rather than pills. Open to questions, took time to answer them to my satisfaction. As always with physicians, the better prepared you are with your situation the better your experience with a good knowledgeable doc.
What went well
- Office environment
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
- Wait times
What could be improved
No results
5 others found this helpful
Helpful
Cass in massachusetts – Jan 22, 2016
Post a ResponseAre you Dr. Mason?
Leave a review
How was your experience with Dr. Mason?Overall Patient Satisfaction
29responses
Likelihood of recommending Dr. Mason to family and friends is 4.586207 out of 5
About Me
care philosophy
As a board-certified otolaryngologist and fellowship trained Neurotologist, I provide state-of-the-art skills and services for the care of ear related disorders that are typically found only in the Boston area. I combine these skills with unparalleled...read morebiography
Theodore Mason, MD, came to Western Massachusetts in 2002, bringing access to otologic procedures and technology previously only available in Worcester and Boston. After finishing his residency in Otolaryngology, Head and Neck Surgery at the...read moreNeurotology
Pediatric Otolaryngology (Ear, Nose & Throat)
Ear, Nose, and Throat
Otolaryngology-Head and Neck Surgery
*Healthgrades does not verify qualifications for medical specialties. Please verify your provider's specialty and qualifications directly with your provider and applicable medical board.
Ca Ear Inst Stanford
Fellowship Hospital, 2002Ca Ear Institute Stanford
Fellowship Hospital, 2002University Of Il
Internship Hospital, 1996University Of Illinois At Chicago
Internship Hospital, 1996University Of Vermont Larner College Of Medicine
Medical School, 1995Cornell University
Undergraduate School, 1991
American Board of Medical Specialties®
American Board of Otolaryngology - Head and Neck Surgery®
-
Otolaryngology-Head and Neck Surgery
For detailed information about any of the below board actions, please search for the provider's records on the linked state licensing board or the Federation of State Medical Boards. To learn more about the difference between these sources, please refer to our FAQs.
Healthgrades has not received any data indicating a board action exists for this provider.
Healthgrades receives board action history for physicians and physician assistants. The information displayed here is sourced from independent information providers, such as state board websites, and may not be the most up-to-date information. Healthgrades makes no representations with respect to the accuracy of any information provided here and assumes no responsibility or liability for such information.
Learn more about medical license public record checkFocus on Nasal Polyps
Locations
Practice
- Call
- Fax
- Hours
- Mon: 8:30am - 5:00pm
- Tue: 8:30am - 5:00pm
- Wed: 8:30am - 5:00pm
- Thu: 8:30am - 5:00pm
- Fri: 8:30am - 5:00pm
- Directions
Practice
Office766 N King St Northampton, MA 01060
Affiliated Hospitals
- Recipient of 1
hospital awardView all patient feedbackHow patients felt about the care they received at this hospital.
89%Patients said they were given information about recovering at home5% higher than the national average
81%Patients said that nurses always listened to them and explained things well6% higher than the national average
- Recipient of 11
hospital awardsView all patient feedbackHow patients felt about the care they received at this hospital.
84%Patients said they were given information about recovering at home72%Patients said that doctors always listened to them and explained things well4% lower than the national average
Learn more about how Healthgrades measures Hospital Quality
Compare Providers
Providers shown based on Dr. Mason's location and specialty. Show more Otologists / Neurotologists.