Dr. Valencia Burruss, MD

I have the utmost confidence in Dr Burrus. I appreciate her listening to my concerns AND her attention to detail.

Wait times are extremely long. 1.5 hours to be seen. There are no front office people to help you just a laptop. It's not worth it.

Very frustrating and stressful to get an appointment

Dont do it. Dr. Burrus is nice but this practice went down hill over the last 10 years. The entire staff that everyone loved quit and now she depends on Teladoc services. Only 1 person to check you in and take your vitals and more for each person by herself. Then she brings in a laptop for Teladoc questions. This poor girl has to do everything each time. Get ready to be there for awhile. Then its back to Teladoc to schedule an appointment. The office is in bad need of repair and update. I'M LEAVING

Dr. Burruss is nice however it takes so long to be seen. Whenever I schedule an appointment it takes them over an hour to call and just to have me wait for another 40 minutes. The office does not respect your time. Also I got a cancer gene test done and some how the office lost my results. When I asked about it they said they emailed the guy however I never received the results and it’s been over 2 years.

had to reschedule, needed refills for 3 weeks before I could get in to see Dr. requested to call in my heart meds and diabetes med 4 times. yes I asked 4 days to get my meds. Was told because I rescheduled. well I guess I deserve a death sentence for that. I'll find a doctor who prescribes and actually wants you to survive. If you have a serious condition, never reschedule. good luck.

Overall not great! Dr. B is good but it's hard for her to take time with her patients because they are always SO behind. I have waited for over 3 hrs to see the Dr many times. The office staff is rude, not helpful at all, never can get an appt with in a day or two. Will not try to work someone in if they truly need to see a Dr. The office staff is always changing. Seems to be a lot of turnover with staff. Makes me wonder why. Is it the Dr. or is just hiring people that are not interested in actually having a job and doing their job or are they there just for a paycheck and that is all. The NP that was there was awesome but now she is gone! I will be finding a new Dr due to the issues with the staff and how they treat patients.

Used this office 19 years . Very satisfied with dr & nurse practitioner. Staff can be excellent and not so great. Many seem to be students in wrong field of learning but we all started at one time

Dr Burruss is always friendly and knowledgeable. The staff is very accommodating and they will work you in somewhere if you need to be seen. You might wait awhile past your appointment time but you will never feel rushed and all your concerns will be addressed.

Rude, condescending, and habitually, extremely late with NO apology, nor explanation. The staff is nice, but they are always changing, and the exam rooms are not nearly as clean as they should be for a doctor's office.