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Dr. Vivian H Mao, MD

Dr. Vivian H Mao, MD

Ear, Nose, and Throat*

Dr. Vivian H Mao, MD is a head & neck surgery otolaryngologist in Roanoke, VA. She is affiliated with Carilion Roanoke Memorial Hospital. She is accepting new patients.

3.2 Star Rating
Based on 13 reviews 3.2 Star Rating (13 reviews)

Carilion Clinic Otolaryngology & Audiology

4348 Electric Rd Roanoke, VA 24018

Compare with other Head & Neck Surgery Otolaryngologists

Compare Dr. Mao with our nearby Head & Neck Surgery Otolaryngologists at Lewisgale Medical Center.

Make an appointment at Lewisgale Medical Center today at
(540) 642-0996.

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Dr. Mao's Reviews

Likelihood to recommend Dr. Mao

3.2
13 ratings, 4 with a written review
5 star
54%
54%
4 star
0%
0%
3 star
0%
0%
2 star
0%
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1 star
46%
46%

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I provide security for persons in custody several times a week. Dr. Mao treated her patient as such and not a criminal. Dr. Mao did an excellent job explaining what was going on to her patient in a way that was easily understandable. It is a pleasant change of pace. Typical appointments for persons in custody usually don't end with solutions they are just postponed until a future date. Dr. Mao addressed the issue swiftly and did so as, I assume, she does with all of her patients kindly.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
1 other person found this helpful
Helpful
Local Law Enforcement – May 19, 2020
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Dr. Mao did my sons surgery. She was great!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
1 other person found this helpful
Helpful
Roanoke, VA – Jul 28, 2016
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Waited a month and a half to be seen for clogged salivary gland. Primary physician had prescribed antibiotics in meantime. Condition is chronic and painful. She spent 5 minutes with me and told me to keep doing what I am doing with Absoloutely no additional remedies!! I suggested a procedure and she said oh yea. I could do that!! She seemed more like a first year student or worse. At least a student would try! Made an appointment with john Hopkins. The receptionist knew more than dr Mao
What went well
  • Office environment
  • Appointment scheduling
  • Staff friendliness
  • Wait times
What could be improved
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Appointment was rushed
  • Didn't trust the provider's decisions
6 others found this helpful
Helpful
Jody in Salem, VA – Jun 17, 2016
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On my first visit she was very irritated and hateful. I basically had lost my voice, which I use non stop in my job. When I asked what to do about being on the phone, her reply was do the best you can. She did not give me a chance to ask any questions. She just ran ( rammed ) a scope up my nose and down into my throat ( without numbing me ) and tells me... Be quite, breath, be still. Never asked me if I had any questions or concerns, just did the exam and almost left the room in a run.
What went well
  • Office environment
  • Staff friendliness
  • Wait times
What could be improved
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Appointment was rushed
  • Didn't trust the provider's decisions
10 others found this helpful
Helpful
Apr 07, 2016
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About Me

biography

Dr. Vivian H Mao, MD is a head & neck surgery otolaryngologist in Roanoke, VA. She is affiliated with Carilion Roanoke Memorial Hospital. She is accepting new patients.
  • Ear, Nose, and Throat

  • Pediatric Otolaryngology (Ear, Nose & Throat)

  • Neurosurgery

*Healthgrades does not verify qualifications for medical specialties. Please verify your provider's specialty and qualifications directly with your provider and applicable medical board.

  • Thomas Jeff University Hospital

    Residency Hospital, 2000
  • Pa Hospital

    Internship Hospital, 1996
American Board of Medical Specialties®
American Board of Otolaryngology
Otolaryngology
American Board of Otolaryngology - Head and Neck Surgery®
Otolaryngology-Head and Neck Surgery
Self designated 
For detailed information about any of the below board actions, please search for the provider's records on the linked state licensing board or the Federation of State Medical Boards. To learn more about the difference between these sources, please refer to our FAQs.
Healthgrades has not received any data indicating a board action exists for this provider.
  • English

  • Chinese

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Locations

Carilion Clinic Otolaryngology & Audiology

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  • Call
  • Fax
  • Hours
    • Mon: 8:00am - 5:00pm
    • Tue: 8:00am - 5:00pm
    • Wed: 8:00am - 5:00pm
    • Thu: 8:00am - 5:00pm
    • Fri: 8:00am - 5:00pm
  • Directions

Carilion Clinic Otolaryngology & Audiology - New River Valley

Carilion Clinic Otolaryngology & Audiology - New River Valley2900 Lamb Cir Ste 300 Christiansburg, VA 24073
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