Dr. Allyson Bigham, OD

Dr. Bingham has a relaxed comfortable manner and takes time to answer all questions. I would not hesitate to recommend her. However I felt very intemidated by a two seperate phone calls to an office employee who did not display compassion for an elderly person's questions and basically I felt she was very rude both times. I do not know her name as I was trying to get insurance billing question taken care of and after the second call I was treated the same rude way and told her I would not be returning to Dr. Bingham and she could have cared less. I have selected another eyecare group. Please do not take this in a negative way as to Dr. Bigham's professional actions. I feel the staff is as important as the doctor when you are facing a critical eyecare situation and are elderly, anxious, scared and trying to get answers. The elderly sometimes get confused, are hard of hearing, not knowledgable about the way things are now-so I believe an office worker should consider that.