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Dr. Heather West, OD

Dr. Heather West, OD

Optometry

Dr. Heather West, OD is an optometrist in Knoxville, TN. She graduated from Nova Southeastern University in 2009. She is accepting new patients.

4.4 Star Rating
Based on 13 reviews 4.4 Star Rating (13 reviews)

Practice

4528 Chapman Hwy Knoxville, TN 37920

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Dr. West's Reviews

Likelihood to recommend Dr. West

4.4
13 ratings, 7 with a written review
5 star
85%
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4 star
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3 star
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2 star
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1 star
15%
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Dr. West is one the best ophthalmologist, I have ever been too. She is very knowledgeable, goes beyond care to the patient. She is a specialist in. TEDs Eye Disease and many other critical conditions. She is patience and actually listens. She came up with a game plan on my first visit. That never happens. She loves what she does and it shows. She’s one of those special Drs. that give hope to her patients. I would absolutely recommend her to anyone that has serious eye issues.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Barbara – Apr 12, 2024
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Very kind, caring, and thorough. Very good at explaining conditions.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Marilyn Sebby – Mar 12, 2024
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Dr. West is very caring, and friendly. She is highly competent in her field, even with difficult cases.
What went well
No results
What could be improved
No results
1 other person found this helpful
Helpful
Apr 10, 2019
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Compassionate, attentive and knowledgeable...all the qualities I admire and want in a doctor. Thank you Dr. West.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
C. Edward Mackin in Knoxville, TN – May 17, 2018
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I was very impressed with Dr West. She found that I have some macular degeneration that other optometrists have overlooked. She is very patient and answers my questions and concerns. Also, she is very knowledgeable. I would recommend her to my friends.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Marshall Webster in Mascot, TN – Apr 24, 2018
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My whole family goes to Dr. West. I’ve watched her grow up. What I like is how much time she takes with us and listens. I never feel rushed and she takes the time to explain things.
What went well
  • Listened & answered questions
  • Explained conditions well
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
2 others found this helpful
Helpful
Tracy W. in Knoxville, TN – Mar 10, 2018
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Condescending and unprofessional (a LOT of giggling). Fostered no confidence in the job she was doing. Office support disinterested at best, condescending at worst (young woman that did my initial fitting a few years back was the exception to this rule). Tried to get an apology for the worst of it (asked for Dr. West to call me or I would find another doctor), instead got a time wasting lecture from the OA. I tried to talk to her but she talked over me. Hung up, only to have her call me back
What went well
  • Office environment
  • Appointment scheduling
What could be improved
  • Didn't listen or answer questions
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
  • Long wait times
Helpful
Damon R in Maynardville, TN – Jan 05, 2017
Hi Damon, We are sad to hear about your... Read More
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About Me

care philosophy

Dr. West encourages annual, comprehensive eye examinations for every age group; from infants to the elderly. Your sight and health are my highest priority.

biography

At an early age I felt a calling to take care of others. I was provided many opportunities to shadow and gain experience in the field of optometry. I have a passion for restoring and renewing sight with eyeglasses and contacts. This flows over...read more
  • Optometry

  • Cornea & Contact Management

  • Nova Southeastern University

    Medical School, 2009
  • Clayton Eye Center

    Internship Hospital, 2009
  • Carson-newman College

    Undergraduate School, 2005

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Locations

Practice

Baptist Eye Surgeons PLLC4528 Chapman Hwy Knoxville, TN 37920
1
  • Call
  • Fax
  • Hours
    • Mon: 8:00am - 5:00pm
    • Tue: 8:00am - 5:00pm
    • Wed: 8:00am - 5:00pm
    • Thu: 8:00am - 5:00pm
    • Fri: 8:00am - 5:00pm
  • Directions

Practice

Eyexcel715 Callahan Dr Knoxville, TN 37912
2
  • Call
  • Fax
  • Hours
    • Mon: 8:30am - 5:00pm
    • Tue: 8:30am - 5:00pm
    • Wed: 8:30am - 5:00pm
    • Thu: 8:30am - 5:00pm
    • Sat: 8:30am - 12:00pm
  • Directions

Practice

Office140 Capital Dr Ste 110 Knoxville, TN 37922
3