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I was quoted cost but charged double quoted amount, the doctor could not fit me for contacts or glasses. I went back four times but was told I wasn’t able to wear contacts anymore. Well I went back to my prior doctor and was successfully fitted in contacts and glasses and now see almost perfectly. Save yourself a lot of time and money by not going to this doctor!

What went well

Wait times

What could be improved

Office environment
Difficult to schedule appointment
Didn't listen or answer questions
Didn't explain conditions well
Staff wasn't friendly
Appointment was rushed
Didn't trust the provider's decisions

1 other person found this helpful

Helpful

Sherri Voigts – Aug 13, 2022

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3 weeks after my glasses were ready, I called to find out the status of my glasses. I was told that I was sent a text to my phone 3 weeks ago. My phone died and I had to get a new one. Any messages I had were lost. There is nobody at this place that is professional enough to follow up and actually make a telephone call to inform a customer that their badly needed glasses are ready after 3 weeks on the shelf. I am surprised that no one said "Is no my job."

What went well

No results

What could be improved

Staff wasn't friendly

3 others found this helpful

Helpful

Jan 11, 2018

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I've been seeing Dr. Rosendfeld for 10 years. He's patient, thorough, and very knowledgeable. His office staff is friendly and welcoming. Highly recommend!

What went well

Office environment
Appointment scheduling
Listened & answered questions
Explained conditions well
Staff friendliness
Appointment wasn't rushed
Trusted the provider's decisions
Wait times

What could be improved

No results

5 others found this helpful

Helpful

Holiday, FL – Aug 24, 2017

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Rushed through the exam, tried to convince me to do an additional unnecessary exam not knowing that I work in medical field and have knowledge about it. When i refused this exam, he got angry but tried to cover it up. Never going back.

What went well