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Dr. Jeanine Graves, OD

Dr. Jeanine Graves, OD

Optometry

Dr. Jeanine Graves, OD is an optometrist in Paramus, NJ. She is accepting telehealth appointments.

2.9 Star Rating
Based on 11 reviews 2.9 Star Rating (11 reviews)

Practice

230 E Ridgewood Ave Paramus, NJ 07652
Telehealth available

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Dr. Graves' Reviews

Likelihood to recommend Dr. Graves

2.9
11 ratings, 7 with a written review
5 star
45%
45%
4 star
0%
0%
3 star
0%
0%
2 star
9%
9%
1 star
45%
45%

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Inappropriate, unprofessional, misdiagnosis...
Telehealth
If I could give Dr. Graves negative stars, I would. She is the most rude, out of line, and unprofessional doctor I have ever had the unfortunate experience meeting with. It comes to no surprise that the other Google Review is a 1 star with a similar complaint.I went to my annual eye doctor appointment for a new contact prescription, as I've been doing since I was 8 years old. Unfortunately, the doctor I normally see did not have any appointments available and I had just run out of contacts. So, I opted for a virtual appointment, considering I don't have any issues with my eyes, aside from needing more contacts for the next year. I can assure you after my experience meeting virtually with Dr. Graves, I will never choose to see a virtual doctor again.The wonderful technician at my doctor's office did all of the imaging necessary for Dr. Graves to review in order to give me my new script for the year. But instead of doing so, she immediately diagnosed me with diabetes that she felt ha
What went well
No results
What could be improved
  • I didn't feel respected
  • Long wait times
Helpful
Inappropriate, unprofessional, misdiagnosis... – Dec 29, 2023
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Dr. Graves got my contact lens prescription right after two other doctors couldn't do it. She spent alot of time with me, it took several visits but it's good now. She also saved my mothers eye when she didn't even know there was anything wrong.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Paul – Feb 04, 2021
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I saw Dr. Graves for a routine eye check and she found a serious problem in my eye. After surgery now I am okay but she really helped me.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Danielle – Feb 03, 2021
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Dr. Graves retired, and the office closed permanently in 'spring' of 2020 per a phone call with Jeanine Graves in August 2020.
What went well
No results
What could be improved
No results
5 others found this helpful
Helpful
Sep 01, 2020
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Very dissapiubted. After being a patient of Dr Graves for many years I feel ripped off. Dr Graves told me there would be no charge for my check up. I asked her a second time and she said” John, there will be no charge, this is covered by your insurance.” Several weeks later I received a bill for over $100. I called and the girl that checked said I was responsible for the bill and was quite snippy. I will be looking for a new Dr. Be very careful with this Dr.
What went well
No results
What could be improved
  • Office environment
  • Difficult to schedule appointment
  • Staff wasn't friendly
Helpful
John Bogdanffy in Fair Lawn, NJ – May 19, 2018
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First off, be prepared to wait forever in the waiting room. The last time I was there for 1 1/2 hrs. They obviously do not clean their machines properly because I got pink eye, which Dr Jeanine Graves said it was probably from handling new contacts. (really?) Dr Graves is extremely intrusive. She asked me WHY I was on certain medications prescribed by my Dr. That is really none of her business. The fact that I am on them is explanation enough. She is extremely snobby, and her staff incompetent.
What went well
No results
What could be improved
  • Office environment
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
  • Long wait times
Helpful
Lisa in Hackensack, NJ – Mar 02, 2017
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Absolutely thorough and professional eye exam that leaves nothing out. You know where you are, vision wise, when you see her. We already made our appointment for 2017. Oh, the office staff? You never met a more courteous, knowledgeable group of young ladies. In conclusion you will never have a better vision/eye exam in your life in more professional and friendly environment. Check out the frames too...great designer frames at a really reasonable cost.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Stephen in Fair Lawn, NJ – Oct 28, 2016
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About Me

biography

Dr. Jeanine Graves, OD is an optometrist in Paramus, NJ. She is accepting telehealth appointments.
  • Optometry

  • English

  • Spanish

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Locations

Practice

Bergen New Bridge Medical Center230 E Ridgewood Ave Paramus, NJ 07652
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