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Jessica Acker, LPC

Jessica Acker, LPC

Counseling

Jessica Acker, LPC is a counselor in El Paso, TX. She is accepting new patients.

3.2 Star Rating
Based on 18 reviews 3.2 Star Rating (18 reviews)

Practice

1605 Beech St Ste A2 El Paso, TX 79925

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Jessica Acker's Reviews

Likelihood to recommend Jessica Acker

3.2
18 ratings, 11 with a written review
5 star
56%
56%
4 star
0%
0%
3 star
0%
0%
2 star
0%
0%
1 star
44%
44%

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Excelent!! She is professional, caring and always available she was a blessing to us.
What went well
  • Appointment scheduling
  • Listened & answered questions
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
3 others found this helpful
Helpful
Abril M. – Oct 17, 2020
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For the time my kids were being seen by Ms. Acker, she was great. She helped them a great deal and was able to help me improve my abilities as a parent. Absolutely no breaches of confidentiality or poor communication occurred for us. As a matter of fact, I remember her working very hard to fit us into her schedule as our own schedules shifted from time to time. Overall very positive experience.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Staff friendliness
  • Trusted the provider's decisions
What could be improved
No results
3 others found this helpful
Helpful
Oct 16, 2020
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Ms. Acker is true professional. Highly recommended.
What went well
  • Listened & answered questions
  • Trusted the provider's decisions
What could be improved
No results
3 others found this helpful
Helpful
George Rodriguez Jr. – Oct 16, 2020
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Very helpful and understanding
What went well
No results
What could be improved
No results
3 others found this helpful
Helpful
Oct 16, 2020
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I tried reaching out to Jessica to set up a consultation and possibly an appointment. Jessica was more concerned with me providing a debit card than giving me any information on the services that she offers. I initially scheduled an appointment however after reviewing her reviews online I decided to cancel the appointment. Jessica didn't seem to care that I was cancelling the appointment, did not ask what was wrong. Just flat out responded with an okay. She never answered her phone and all the correspondence was done with email. Would not recommend her to anyone. Horrible experience.
What went well
No results
What could be improved
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Staff wasn't friendly
  • Appointment was rushed
3 others found this helpful
Helpful
Aug 21, 2020
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Ms. Acker has been a blessing to my family. She has helped me and my son. My son doesn't trust easily and he trust her. She has made us feel comfortable and has been very willing to work with my schedule. I would recommend her services.
What went well
No results
What could be improved
No results
5 others found this helpful
Helpful
Jan 21, 2020
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Ms. Acker is a very professional and supportive therapist. She is honest and caring while she maintains her professionalism. I highly recommend her for anyone looking for a mental health therapist for themselves or a family member.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
7 others found this helpful
Helpful
Dec 04, 2018
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She requires an intake with the parent to set-up services then she will make a different appointment to see the client. Less then 48 hours after my childs 1st session, we had a CPS case was called in. No one was in any danger and she quickly judged the family.
What went well
  • Wait times
What could be improved
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Appointment was rushed
  • Didn't trust the provider's decisions
11 others found this helpful
Helpful
Nov 22, 2018
I apologize if you feel your experience with our... Read More
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My experience with her was very unprofessional and unhelpful. She didn’t listen to my concerns and did not make me feel comfortable in her abilities to address my concerns
What went well
No results
What could be improved
  • Office environment
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
10 others found this helpful
Helpful
Oct 13, 2018
I apologize you were not satisfied but as stated... Read More
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Breaks client confidentiality, extremely unprofessional.
What went well
No results
What could be improved
  • Office environment
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
10 others found this helpful
Helpful
Sep 17, 2018
I apologize you were not satisfied but as stated... Read More
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She was very professional and very sweet. Wait time in the waiting room was less than 15 minutes after we arrived. Explained everything to us. No complaints at all.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
5 others found this helpful
Helpful
Gloria – Aug 30, 2018
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About Me

biography

Jessica Acker, LPC is a counselor in El Paso, TX. She is accepting new patients.
  • Counseling

  • Developmental-Behavioral Pediatrics

  • Psychology

  • Adult Development & Aging Psychology

  • Cognitive & Behavioral Psychology

  • Developmental Disabilities Psychology

  • Marriage & Family Therapy

  • Behavior Analysis

  • Adolescent Psychology

  • Behavioral Medicine

  • Individual Counseling

  • Behavioral Therapy

  • Christian Counseling

  • Women's Counseling

  • Psychological Trauma

  • Argosy University- Phd Candidate Edcuational Leadership

    2014
  • Argosy University-phd Candidate Edcuational Leadership

    2014
  • Chicago School Of Professional Psychology

    Undergraduate School, 2006
  • Webster University

    Undergraduate School, 2005
  • Park University

    Undergraduate School, 2004

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Locations

Practice

Jessica Acker LPC Inc.1605 Beech St Ste A2 El Paso, TX 79925
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