Lori Roman, MSN

I do not recommend Nurse Practitioner, Lori Roman to evaluate or advise on medical concerns. My mother, whose first language is Spanish, asked for an interpreter or someone to translate for her because she was not understanding most of the doctor's explanations. However, the doctor was derogatory, rude and dismissive to her. In addition, she mentioned in an unprofessional way that it was the third or fourth time that my mother came within a short spam of time, insinuating that her visit was not necessary. My mom requested for another provider however, staff mentioned she is the only provider. Therefore, my mom requested a different clinic to be assigned even when this one is 5 minutes from her and will now rather travel 15-25 mins as long as it Ms. Lori is not her assigned provider which is unfortunate to say the least. My mother tried to explain to her, by her own means, that it was not that she wanted to keep returning, but that her ear infection was not improving. In fact, between consultations, my mom went to an urgent care center where they confirmed that the infection was getting worse. Even so, Ms. Lori Roman replied that she was not going to get better just by returning and that she should continue with the medication, although more than 2 weeks had already passed (since she first took her medications) without seeing improvements. The treatment was so inhuman that my mother left the office crying, feeling neglected and humiliated. While she was just looking for answers and proper medical care. My mother is in her mid 40s and was simply trying to understand why her ear infection was not improving after several visits and treatments. On the other hand, the rest of the staff was friendly and comforting, even recommending that my mother speak to the manager. However, my mother was not feeling well at the time and decided to follow up later. Finally, I'm writing this review to share her experience, and she also made sure to communicate these concerns in the survey she received by email. The clinic was clean, per my mother, and lonely hence probably due to the provider's poor level of service and patient care by Ms. Lori Roman.