Dr. Penelope Suter, OD

That one-star review is about the author, not Dr. Suter or her staff. After seeing NINE healthcare professionals, including two neurologists -- none of whom had the training or professional integrity to take the time to correctly diagnose me-- Dr. Suter was able to determine the cause of my vision and balance issues in minutes. Finally! Her staff is so warm and friendly; it is a wonderful, supportive environment, and I am truly grateful for their help. After seven months of looking for answers, I finally have the treatment I need.

Dr. Suter genuinely cares about helping patients - moreso than many other providers. She prioritizes patient care over financial gain. That's a very strong claim that not many providers will live up to. Over the past 3 years of managing healthcare for my fiance's traumatic brain injury, I've found that many providers are in the business of charging as much money as they think they can get away with for services that have little to no sound scientific evidence of being effective. Dr Suter, on the other hand, spearheaded putting together a whole textbook of evidence based practice for vision rehabilitation for traumatic brain injury. (I've read her textbook trying to help my fiance BTW.) Despite her higher degree of expertise that actually has a degree of scientific evidence behind it, her pricing is structured to make her accessible - she is in this to help people, not to get rich. Unfortunately, I cannot say the same of countless other providers I have contacted over the last 3 years.

I would give zero stars if I could. There office is by far the worst i have ever experienced. Complete lack of concern and disregard for their customers needs. Doctors are great, but NOT worth the headache that comes with dealing with the office staff. Go somewhere else and save yourself so much time and hassle. Optical will not return your phone calls. They are dealing with children with major vision issues who NEED their glasses, and it doesn't matter how many messages you leave, they will not