Practice

We have been patients of this clinic for more than 12 years. After one of the main owners sold and retired the care has not being that great. If you complain they are quick to send you a letter stating that they cannot provide you with their services. My wife asked to be refunded a certificate of $500.00 which she had bought several years ago, but initially they refused. Finally when she say to them that they were in violation of consumer laws, that is when they decided to refund her. Three days later they sent both my wife and I a letter saying that we could no longer be patients, because my wife had an outburst, (which was a lie), she was very calm in asking for her money back. Anyway any procedure done during the 12 years was very quick and you had to mention what you needed or your main concern. It appears they want to move patients in and out as quickly to make more money, (of course that is a guess). The new owners or investors just bought a new building in Harrodsburg road.

This was the most frustrating visit I have ever had with any doctor. My finger was diagnosed with psoriasis I was told if the cream did not work, we would go to the next option. When she came in, she immediately said there is no other option and had to live with it. It was as if I was bothering her being there. I asked about an injection. She was belittling and condescending about my question and asked what would I like her to inject it with. I have googled possible treatment and it shows an injection with steroids may work. How does she not know this? She did ask me if I wanted a second opinion in the practice. Why would I spend money on another doctor when this PA should consult with the doctor? I spent 45.00 and not to mention what she will be charging the insurance for an appointment that told me nothing. This is definitely insurance fraud. It was so unethical. I am not sure how the practice allows this. It is truly astonishing. The whole appointment was patronizing.