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Dr. Caroline Banks, MD

Dr. Caroline Banks, MD

Otolaryngology-Head and Neck Surgery*
15+ years of experience

Dr. Caroline Banks, MD is an otolaryngology-head and neck surgery specialist in Boston, MA and has over 15 years of experience in the medical field. She graduated from University of Pennsylvania Perelman School of Medicine in 2008. She is affiliated with medical facilities Massachusetts General Hospital and North Shore Medical Center. She is accepting new patients and telehealth appointments.

4.8 Star Rating
Based on 25 reviews 4.8 Star Rating (25 reviews)

Practice

243 Charles St Boston, MA 02114
Telehealth available
(617) 573-3641

At a Glance

  • Area of Expertise
    Dr. Banks specializes in the area of Plastic Surgery & Facial Surgery. • See board certifications
  • Explains Conditions Well
    Patients said this doctor explains conditions well. • See reviews
  • Offers Telehealth
    This doctor offers telehealth appointments. Call the office to schedule an appointment.
  • Practices at Top Hospital
    America's 250 Best Hospitals Award™ • See hospitals
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Dr. Banks' Reviews

Likelihood to recommend Dr. Banks

4.8

25 ratings, 24 with a written review
5 Star
96%
96%
4 Star
0%
0%
3 Star
0%
0%
2 Star
0%
0%
1 Star
4%
4%

Your trust is our top concern. Learn more.

We monitor all reviews to ensure they comply with our guidelines and don’t include personal information, profanity, libel, defamation, harassment, obscenity or fraud.

All reviews are confirmed and audited before publication, and community members have the ability to flag inappropriate content for further review by our team.

Doctors can not pay for good reviews, nor can they pay to have negative reviews removed.

Any reviews that are deemed fraudulent or violate our guidelines will be removed immediately.

RecentHighestLowestMost Helpful
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Gwen M. – Jan 14, 2025
That is quite a testimonial, Gwen. Thank you for...Read More
×Post a ResponseAre you Dr. Caroline Banks, MD?
What went well
No results
What could be improved
  • I didn't feel respected
  • Didn't trust the provider's decisions
5 people found this helpful
Helpful
Aug 17, 2023
×Post a ResponseAre you Dr. Caroline Banks, MD?
What went well
No results
What could be improved
No results
Helpful
Nov 26, 2022
Thank you for your kind words and this wonderful...Read More
×Post a ResponseAre you Dr. Caroline Banks, MD?
What went well
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 person found this helpful
Helpful
Heather – Mar 29, 2022
Hi Heather, thank you so much for your...Read More
×Post a ResponseAre you Dr. Caroline Banks, MD?
What went well
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Dec 03, 2021
Thank you for your wonderful review of Dr. Banks!...Read More
×Post a ResponseAre you Dr. Caroline Banks, MD?
What went well
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Oct 23, 2021
Thank you for your kind words about Dr. Banks! We...Read More
×Post a ResponseAre you Dr. Caroline Banks, MD?
What went well
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Randi – Oct 12, 2021
Hi Randi, thank you for your praise and kind...Read More
×Post a ResponseAre you Dr. Caroline Banks, MD?
What went well
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Oct 12, 2021
We are so happy to hear that you are satisfied...Read More
×Post a ResponseAre you Dr. Caroline Banks, MD?
What went well
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Nancy – Oct 04, 2021
Hi Nancy, we appreciate you sharing your positive...Read More
×Post a ResponseAre you Dr. Caroline Banks, MD?
What went well
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Donna L. – Sep 30, 2021
Hi Donna, thank you for your outstanding review...Read More
×Post a ResponseAre you Dr. Caroline Banks, MD?
What went well
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Tara Cavanaugh – Sep 23, 2021
Hi Tara, thank you for sharing your positive...Read More
×Post a ResponseAre you Dr. Caroline Banks, MD?
What went well
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Ina H. – Sep 22, 2021
Hi Ina, thank you so much for your kind words...Read More
×Post a ResponseAre you Dr. Caroline Banks, MD?
What went well
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Matthew – Sep 21, 2021
Hi Matthew, thank you so much for your...Read More
×Post a ResponseAre you Dr. Caroline Banks, MD?
What went well
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Aug 14, 2021
Thank you for taking the time to share your...Read More
×Post a ResponseAre you Dr. Caroline Banks, MD?
What went well
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Margretta Curry – Aug 01, 2021
Hi Margretta, thank you for taking the time to...Read More
×Post a ResponseAre you Dr. Caroline Banks, MD?
What went well
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Wait times
What could be improved
No results
Helpful
Lena – May 04, 2021
Hi Lena, thank you so much for your positive...Read More
×Post a ResponseAre you Dr. Caroline Banks, MD?
What went well
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Jul 12, 2020
We appreciate you taking the time to leave us...Read More
×Post a ResponseAre you Dr. Caroline Banks, MD?
What went well
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Oct 08, 2019
Dr. Banks' Reply –
Thank you for sharing your positive experience!
×Post a ResponseAre you Dr. Caroline Banks, MD?
What went well
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
1 person found this helpful
Helpful
Francoise Galus – Sep 12, 2019
Dr. Banks' Reply –
Thank you so much for your positive comments!
×Post a ResponseAre you Dr. Caroline Banks, MD?
What went well
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Sharon, MA – Feb 05, 2019
×Post a ResponseAre you Dr. Caroline Banks, MD?

Leave a review

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Know Before You Go

About Me

care philosophy

Dr. Caroline Banks is a fellowship-trained facial plastic/reconstructive surgeon at Mass. Eye and Ear, Longwood. She specializes in facial nerve disorders.

  • Otolaryngology-Head and Neck Surgery

*Healthgrades does not verify qualifications for medical specialties. Please verify your provider's specialty and qualifications directly with your provider and applicable medical board.

  • University Of Pennsylvania Perelman School Of Medicine

    Medical School, 2008
American Board of Facial Plastic and Reconstructive Surgery®
American Board of Facial Plastic and Reconstructive Surgery
- 
Plastic Surgery & Facial Surgery†
†Self designated 
For detailed information about any of the below board actions, please search for the provider's records on the linked state licensing board or the Federation of State Medical Boards. To learn more about the difference between these sources, please refer to our FAQs.
Healthgrades has not received any data indicating a board action exists for this provider.

Healthgrades receives board action history for physicians and physician assistants. The information displayed here is sourced from independent information providers, such as state board websites, and may not be the most up-to-date information. Healthgrades makes no representations with respect to the accuracy of any information provided here and assumes no responsibility or liability for such information.

Learn more about medical license public record check

Focus on Nasal Polyps

Locations

Practice

Massachusetts Eye and Ear243 Charles St Boston, MA 02114
1

Affiliated Hospitals

  • Massachusetts General Hospital

    55 Fruit St
    Boston, MA 02114
    Recipient of 31
    hospital awards

    America's 250 Best Hospitals Award™ (2025, 2024)

    Top in the nation for overall patient experience based on nine measures related to doctor and nurse communication, hospital cleanliness and noise levels, and medication and post-discharge care instructions

    Surgical Care Excellence Award™ (2025)

    Top in the nation for overall patient experience based on nine measures related to doctor and nurse communication, hospital cleanliness and noise levels, and medication and post-discharge care instructions

    View all awards

    How patients felt about the care they received at this hospital.

    90%
    Patients said they were given information about recovering at home

    6% higher than the national average

    86%
    Patients would recommend the hospital to friends and family

    21% higher than the national average

    View all patient feedback

  • North Shore Medical Center

    81 Highland Ave
    Salem, MA 01970
    Recipient of 39
    hospital awards

    America's 100 Best Hospitals Award™ (2025)

    Top 5% in the nation for consistently delivering clinical quality

    America's 250 Best Hospitals Award™ (2025, 2024, 2023)

    Top 5% in the nation for consistently delivering clinical quality

    View all awards

    How patients felt about the care they received at this hospital.

    87%
    Patients said they were given information about recovering at home

    3% higher than the national average

    81%
    Patients said that nurses always listened to them and explained things well

    6% higher than the national average

    View all patient feedback
Learn more about how Healthgrades measures Hospital Quality