Dr. Felix Chu, MD

Dr. Chu has performed multiple surgeries on both ears and restored hearing to normal levels - something I never imagined happening. He has terrific bedside manner, very friendly and easy to ask questions of. Highly recommend!

I was given several names along with Dr. Chu and I am so delighted that I chose his to perform my surgery. I found Dr. Chu to be a warm and thoughtful man. We knew why I was there so he cut to the chase, explained his process, introduced me to his scheduler and to weeks later my surgery was done.

It took forever to get an appointment. Once I got one, the surgery scheduler never sent the pre-authorization request all the way through. I've lost track of how many times I've had to call to confirm pre-authorization of a surgery. I finally got one back the Friday before. The ENT's office asked me to call the surgical center instead to find out what the mix up was. I gave up and told her to cancel. I'm now getting phone calls from the auto-dialer to confirm the follow up appointments. They didn't call those appointments. There's no way to cancel through the auto-dialer. I call back and there's no one there to help with scheduling. I was told I need to call back to the auto dialer follow the prompts and cancel each follow up appointment individually. I was also told there's no supervisor to take feedback, nor is there anyway able to help with scheduling until I keep calling back.

Sadly Dr. Chu charged me for no service at all: I came to the office, he looked at the chart and said: "I can't say anything before I have a scan". He charged $314 for that.

Dr Chu is a wonderfully charismatic, kind man. He is an efficient and knowledgeable doctor. I gained extra confidence in his care by the rave reviews he was given by a friend of mine who had been seen by him previously.

Real answers. Great patient manner. Relatively painless sinus surgery!