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Dr. Gregory Zwack, MD

Dr. Gregory Zwack, MD

Ear, Nose, and Throat*
30+ years of experience

Dr. Gregory Zwack, MD is a head & neck surgery otolaryngologist in Jacksonville, NC and has over 30 years of experience in the medical field. He graduated from Thomas Jefferson University Sidney Kimmel Medical College in 1992. He is affiliated with Novant Health New Hanover Regional Medical Center. He is accepting new patients.

2.9 Star Rating
Based on 43 reviews 2.9 Star Rating (43 reviews)

Wilmington Health

1000 Brabham Ave Jacksonville, NC 28546

At a Glance

  • Areas of Expertise
    Dr. Zwack specializes in the areas of Otolaryngology & Otolaryngology-Head and Neck Surgery. See board certifications
  • Friendly Staff
    Patients said the staff was friendly. See reviews
  • Quiet Hospital
    Patients said the hospital this doctor practices at is quiet. See hospitals
  • Easy Scheduling
    Patients said scheduling was easy. See reviews
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Dr. Zwack's Reviews

Likelihood to recommend Dr. Zwack

2.9
43 ratings, 34 with a written review
5 star
47%
47%
4 star
0%
0%
3 star
0%
0%
2 star
7%
7%
1 star
47%
47%

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Does not care about patients
He was in the room for 2 minutes before he told me how I was feeling was in my head and when I tried to explain in more detail my symptoms he shut me down and said I was argumentative and there was nothing he could do for me. Ive never been treated this way by any kind of provider.
What went well
  • Appointment scheduling
  • Staff friendliness
  • Wait times
What could be improved
  • I didn't feel respected
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Appointment was rushed
  • Didn't trust the provider's decisions
Helpful
Aug 22, 2024
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Moves to quick to be comprehensive
As soon as I walked in he asked what had been going on, looked in my ears, and was ready to send me on my way because there was nothing active bleeding. Literally 2 minutes and he was ready to send me away. I asked him about performing a scope of my nose since I have an issue there too and it could be causing my ear problem and with no explanation completely dismissed it. His ratings are high at Wilmington Health Website, everywhere else he's just average. He does a disservice to Wilmington Health and I won't be back to see him
What went well
  • Appointment scheduling
  • Staff friendliness
  • Wait times
What could be improved
  • I didn't feel respected
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Appointment was rushed
  • Didn't trust the provider's decisions
Helpful
Disappointed – May 29, 2024
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Mouth Swelling Misdiagnose
My appointment didn't go well at all with Dr. Zwack. He failed to listen at what my concerns were; made inaccurate diagnose because of swelling in the bottom of mouth (I received diagnose from 2 doctors as having salivary gland stone (submandibular sialolithasis); entered the room without my medical history chart; and appointment was (RUSHED) about 3 mins long just enough time to write a prescription for antibiotics. He's a medical specialist and he should know firsthand to 'wash his hands and wear gloves' which I had to tell him to do. He really should be stripped of his medical license. NO, I would not recommend this doctor to anyone!
What went well
No results
What could be improved
  • I didn't feel respected
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Appointment was rushed
  • Didn't trust the provider's decisions
Helpful
DDHarrison – May 28, 2024
Hello, We are sorry to hear about your... Read More
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Little concern
After seeing Dr. Zwack due to a continued ear pressure problem, his sent me to an audiologist and said since it wasn't affecting my hearing, I shouldn't be worried.
What went well
  • Staff friendliness
What could be improved
  • I didn't feel respected
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Appointment was rushed
  • Didn't trust the provider's decisions
Helpful
glindsely – May 13, 2024
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Zero follow up after surgery with complications. Zero assistance with complications from surgery.
What went well
  • Appointment scheduling
  • Staff friendliness
  • Wait times
What could be improved
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Appointment was rushed
  • Didn't trust the provider's decisions
Helpful
L.C. – Nov 06, 2023
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Not At All!
As soon as he walked in the room he said I'm Dr Zwack. What do you want? What are you doing here? I couldn't believe my ears a Dr talk like that. Very rude he is.
What went well
  • Appointment scheduling
  • Wait times
What could be improved
  • I didn't feel respected
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
1 other person found this helpful
Helpful
Jul 18, 2023
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Very dismissive, did not listen. Terrible
I was sent to the ENT to test if my brain tumor was causing the sound in my ears and the pressure and pain in my head. Dr Zwack refused to do the testing, refused to listen, refused to refer me to someone who was more knowledgeable about my complicated health issues. He claimed all my problems were from me grinding my teeth. He did not look at the images of my brain tumor and spent about 4 minutes with me total. Please do not support this behavior by going to Dr Zwack. This is no specialist and my $75 co-pay should have been refunded. I am so frustrated and still do not have answers. Why did he not care? So immensely disappointing.
What went well
  • Appointment scheduling
  • Staff friendliness
What could be improved
  • I didn't feel respected
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Appointment was rushed
  • Didn't trust the provider's decisions
1 other person found this helpful
Helpful
Amy – Jun 22, 2023
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The staff was friendly and helpful. Very considerate and professional during interactions. Audiologist was very informative and explained everything in detail while doing the test.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Irene Miller – Nov 24, 2021
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The office is disorganized and had me driving in 2 different directions at the same time which necessitated a second visit for a procedure. If you must go here, I recommend calling to confirm your appointments and locations prior to leaving your home. Also, the doctor has the personality of wet bread. If you like to communicate with your physician…this guy is NOT the guy for you. He barely spoke—not even when asked a direct question. I left feeling unheard and untreated and like I had just flung my co-pay money out the car window as soon as I pulled into the parking lot. Do better, Greg…do your job.
What went well
  • Wait times
What could be improved
  • Office environment
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
1 other person found this helpful
Helpful
BeYou’reOwnBestAdvocate – Sep 20, 2021
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Entire office staff and Dr. Zwack are kind, thorough and professional. I'm always nervous about medical exams but everyone put me at ease.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Wendy Fingerhut – Jul 28, 2021
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Very comfortable;e. All issues were clearly explained, with possible solutions. Not hurried and was very thorough. Nice "chair-side" manner
What went well
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
What could be improved
No results
Helpful
leon levitt – May 28, 2021
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Dr. Zwack provided friendly and knowledgeable care during my visit. He provided good guidance and took his time explaining my condition, answering questions and providing next steps.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Mar 17, 2021
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Dr. Zwack did tonsil and adenoid surgery on both of my kids. I can't begin to tell you how great he was with me and my kids. I would recommend him to any parent. I also loved the fact he is always on time since it's no fun waiting with kids.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Jan 11, 2021
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This is the second time I have taken my daughter to see Dr. Zwack. He treated her in a timely fashion and came up with an excellent treatment plan!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Nov 19, 2020
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I had no problems with Dr Zwack and his staff unlike some of the other reviewers here. He performed a tympanoplasty surgery on me that went very well. Multiple follow up calls about my recovery in the days following. I would recommend him.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Trusted the provider's decisions
What could be improved
No results
1 other person found this helpful
Helpful
Nicole – Nov 11, 2020
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I accompanied my father today for a consultation appt. The information Dr Zwack provided was not in Dr language, he was easy to understand and approachable with questions.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Kelly – Oct 21, 2020
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I was able to see the doctor 4 days early because of a cancellation. His staff promptly called me after I sent a portal email. Short wait and professional advice. He promptly ordered a prescription the same day. I felt important to him.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Allen Beckett – Oct 17, 2020
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Dr. Zwack and his associate did an excellent job when I had my visit to his office. Everyone was friendly and will be recommending him to everyone I know.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Sep 09, 2020
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Very rude. If you want a doctor who truly cares and is not just interested in money, I suggest looking elsewhere.
What went well
No results
What could be improved
No results
2 others found this helpful
Helpful
Apr 11, 2020
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I was referred by my primary physician to diagnose a cough that I had for 3 months. He scoped my throat, said he didn’t see anything and suggested my cough was psychosomatic. A month later, I went to an ear nose and throat doctor whom I had seen for many years in another county. He scoped my throat and diagnosed me with Laryngopharyngeal reflux. He prescribed medication and I’m doing much better. If I could rate zero stars, I would.
What went well
No results
What could be improved
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Appointment was rushed
  • Didn't trust the provider's decisions
8 others found this helpful
Helpful
Feb 09, 2020
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About Me

biography

Dr. Gregory Zwack, MD is a head & neck surgery otolaryngologist in Jacksonville, NC and has over 30 years of experience in the medical field. He graduated from Thomas Jefferson University Sidney Kimmel Medical College in 1992. He is affiliated...read more
  • Ear, Nose, and Throat

*Healthgrades does not verify qualifications for medical specialties. Please verify your provider's specialty and qualifications directly with your provider and applicable medical board.

  • Eastern Virginia Medical School

    Residency Hospital
  • Eastern Virginia Medical School

    Internship Hospital
  • Thomas Jefferson University Sidney Kimmel Medical College

    Medical School, 1992
American Board of Medical Specialties®
American Board of Otolaryngology
Otolaryngology
American Board of Otolaryngology - Head and Neck Surgery®
Otolaryngology-Head and Neck Surgery
Self designated 
For detailed information about any of the below board actions, please search for the provider's records on the linked state licensing board or the Federation of State Medical Boards. To learn more about the difference between these sources, please refer to our FAQs.
Healthgrades has not received any data indicating a board action exists for this provider.

Locations

Wilmington Health

Wilmington Health Pllc1000 Brabham Ave Jacksonville, NC 28546
1
  • Call
  • Fax
  • Hours
    • Mon: 8:00am - 5:00pm
    • Tue: 8:00am - 5:00pm
    • Wed: 8:00am - 5:00pm
    • Thu: 8:00am - 5:00pm
    • Fri: 8:00am - 5:00pm
    • Sat: 8:00am - 5:00pm
    • Sun: 8:00am - 5:00pm
  • Directions

Wilmington Health

Wilmington Health - Wilmington - Silver Stream2421 Silver Stream Ln Wilmington, NC 28401
2

Wilmington Health - Mayfaire V

Wilmington Health ENT6727 Parker Farm Dr Ste 300 Wilmington, NC 28405
3

Affiliated Hospitals

  • Novant Health New Hanover Regional Medical Center

    2131 S 17th St
    Wilmington, NC 28401
    Recipient of 7
    hospital awards

    How patients felt about the care they received at this hospital.

    85%
    Patients said they were given information about recovering at home

    1% higher than the national average

    75%
    Patients said that doctors always listened to them and explained things well

    1% lower than the national average

    View all patient feedback
Learn more about how Healthgrades measures Hospital Quality