Are you a healthcare professional?
Is this your profile?
background
background
Dr. Jacquelyn Perna, DO

Dr. Jacquelyn Perna, DO

Family Medicine*

Dr. Jacquelyn Perna, DO is a family medicine physician in Waltham, MA. She is affiliated with medical facilities Massachusetts General Hospital and Newton-Wellesley Hospital. She is accepting new patients.

2.8 Star Rating
Based on 16 reviews 2.8 Star Rating (16 reviews)

Newton-Wellesley Family Medicine - Waltham

9 Hope Ave Ste 151 Waltham, MA 02453

Experience Check

Search for experience in a specific area

Dr. Perna's Reviews

Likelihood to recommend Dr. Perna

2.8
16 ratings, 8 with a written review
5 star
44%
44%
4 star
0%
0%
3 star
0%
0%
2 star
6%
6%
1 star
50%
50%

Your trust is our top concern.

We strive to keep reviews honest, trustworthy, and fair.

Doctors can not pay for good reviews, nor can they pay to have negative reviews removed.

We monitor all reviews to ensure they comply with our guidelines and don’t include personal information, profanity, libel, defamation, harassment, obscenity or fraud.

Any reviews that are deemed fraudulent or violate our guidelines will be removed immediately.

All reviews are confirmed and audited before publication, and community members have the ability to flag inappropriate content for further review by our team.

Dr. Perna is very helpful and thorough. She takes a lot of time with me and is always through and helpful.
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Apr 18, 2025
×Post a ResponseAre you Dr. Perna?
Condescending and rude.
I continued to see her for a number of years because I convinced myself it was only once or twice a year. She was continually condescending and rude. Every time I tried to ask a question she would talk over me. Last time I saw her she told me I would need 2 appointments for my annual because I had “so much wrong with me.” She barely ever touched me in the years I went for a physical. Do not waste your time.
What went well
  • Appointment scheduling
  • Staff friendliness
What could be improved
  • I didn't feel respected
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Appointment was rushed
  • Didn't trust the provider's decisions
  • Long wait times
1 other person found this helpful
Helpful
Jul 22, 2024
×Post a ResponseAre you Dr. Perna?
Rude and condescending
I don't know if I caught her on a particularly bad day, but she was rude and unprofessional. I would never go back.
What went well
No results
What could be improved
  • I didn't feel respected
  • Didn't listen or answer questions
  • Staff wasn't friendly
  • Didn't trust the provider's decisions
2 others found this helpful
Helpful
Aug 15, 2023
×Post a ResponseAre you Dr. Perna?
visit
DR Jacquelyn D. Perna, is friendly and thorough. I respected the fact that she genuinely took her time with me as a patient and scheduled appropriate follow up testing. I have been a patient for a longtime . She is a great doctor very kind , knowledgeable and caring! She has helped me through many diagnoses and get on the right track to finding help for recovery! I’m very thankful for her!
What went well
  • I felt respected
  • Listened & answered questions
  • Trusted the provider's decisions
What could be improved
  • Staff wasn't friendly
2 others found this helpful
Helpful
Apr 27, 2023
×Post a ResponseAre you Dr. Perna?
A superb physician
I have been a patient of Dr. Perna since 2010. I left the Boston area for 3 years and came back in 2019. I live 25 miles away from Waltham yet I choose to make the drive to see her. She is a superb physician.
What went well
  • Listened & answered questions
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
  • Difficult to schedule appointment
Helpful
Keith – Dec 15, 2022
×Post a ResponseAre you Dr. Perna?
Dr. Perna is friendly and thorough. I respected the fact that she genuinely took her time with me as a patient and scheduled appropriate follow up testing. I would strongly recommend her to family and friends.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Dec 28, 2021
×Post a ResponseAre you Dr. Perna?
There is constant pressure to have expensive screenings and tests. Their billing/coding is awful. Last year they overbilled me $700 for what was an annual check up. This year they are trying to bill me for an office visit because of an "abnormal pap smear". Thing is, I did NOT have a pap smear. Always check your bills from them as they always seem to be looking for more revenue.
What went well
No results
What could be improved
  • Appointment was rushed
  • Didn't trust the provider's decisions
2 others found this helpful
Helpful
Jul 30, 2021
Hi, we are sorry to hear about your experience... Read More
×Post a ResponseAre you Dr. Perna?
She is very friendly and thorough, but is very inflexible with scheduling. If for example you are scheduled for a physical, she says they don't have enough time allotted for anything outside of a routine physical. So you end up leaving without having asked everything you wanted to, but still end up getting a bill for a copay because it was somehow decided that you did indeed discuss things outside of a routine physical despite being told there wasn't time for that. That wouldn't be so bad if the office actually ran on time, but I have never waited less than a half hour. It was aggravating enough that I found a new doctor recently and won't be back.
What went well
No results
What could be improved
  • Office environment
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
9 others found this helpful
Helpful
Dec 11, 2019
×Post a ResponseAre you Dr. Perna?

Leave a review

How was your experience with Dr. Perna?

About Me

biography

Dr. Jacquelyn Perna, DO is a family medicine physician in Waltham, MA. She is affiliated with medical facilities Massachusetts General Hospital and Newton-Wellesley Hospital. She is accepting new patients.
  • Family Medicine

*Healthgrades does not verify qualifications for medical specialties. Please verify your provider's specialty and qualifications directly with your provider and applicable medical board.

  • University Ca Davis

    Residency Hospital, 2004
  • University Ma

    Internship Hospital, 2002
American Board of Medical Specialties®
American Board of Family Medicine®
Family Practice
For detailed information about any of the below board actions, please search for the provider's records on the linked state licensing board or the Federation of State Medical Boards. To learn more about the difference between these sources, please refer to our FAQs.
Healthgrades has not received any data indicating a board action exists for this provider.

Insurance Check

Search for your insurance carrier and choose your plan type

Locations

Newton-Wellesley Family Medicine - Waltham

Newton-Wellesley Family Medicine - Waltham9 Hope Ave Ste 151 Waltham, MA 02453
1

Affiliated Hospitals

  • Massachusetts General Hospital

    55 Fruit St
    Boston, MA 02114
    Recipient of 31
    hospital awards

    America's 250 Best Hospitals Award™ (2025, 2024)

    Top 5% in the nation for consistently delivering clinical quality

    Surgical Care Excellence Award™ (2025)

    Top 5% in the nation for consistently delivering clinical quality

    View all awards

    How patients felt about the care they received at this hospital.

    90%
    Patients said they were given information about recovering at home

    6% higher than the national average

    86%
    Patients would recommend the hospital to friends and family

    21% higher than the national average

    View all patient feedback
  • Newton-Wellesley Hospital

    2014 Washington St
    Newton, MA 02462
    Recipient of 15
    hospital awards

    America's 250 Best Hospitals Award™ (2025, 2024)

    Top 5% in the nation for consistently delivering clinical quality

    Patient Safety Excellence Award™ (2024)

    Top 5% in the nation for consistently delivering clinical quality

    View all awards

    How patients felt about the care they received at this hospital.

    89%
    Patients said they were given information about recovering at home

    5% higher than the national average

    83%
    Patients said that doctors always listened to them and explained things well

    7% higher than the national average

    View all patient feedback
Learn more about how Healthgrades measures Hospital Quality