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Dr. Jacques Herzog, MD

Dr. Jacques Herzog, MD

Otology*
40+ years of experience

Dr. Jacques Herzog, MD is an otology specialist in Chesterfield, MO and has over 40 years of experience in the medical field. He graduated from UNIVERSITY OF MISSOURI / KANSAS CITY CAMPUS in 1980. He is affiliated with medical facilities such as Barnes-Jewish West County Hospital and Barnes Jewish Hospital. He is accepting new patients.

2.9 Star Rating
Based on 46 reviews 2.9 Star Rating (46 reviews)

Practice

226 S Woods Mill Rd Ste 58W Chesterfield, MO 63017
(314) 453-0001

At a Glance

  • Areas of Expertise
    Dr. Herzog specializes in the areas of Neurotology & Otolaryngology-Head and Neck Surgery. • See board certifications
  • Practices at Top Hospital
    Patient Safety Excellence Award™ • See hospitals
  • Hospital Satisfaction
    Patients said they were highly satisfied at this doctor's hospital. • See hospitals
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Dr. Herzog's Reviews

Likelihood to recommend Dr. Herzog

2.9
46 ratings, 22 with a written review
5 star
43%
43%
4 star
0%
0%
3 star
4%
4%
2 star
7%
7%
1 star
46%
46%

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A MRI showed I had a 4 cm acoustic neuroma. He went over everything and explained to me what they were going to do. Him & the his team of Doctors were really great. I had the surgery and it has healed so well that you can’t even tell I had surgery . Everything we really great.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Angie – Oct 19, 2024
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Dr. Herzog needs to be closely monitored.
Approximately three years ago Herzog put a prosthesis in my left ear. This fell out within a year and was not seen by a CT scan. Considerable telephone calls to his office resulted in zero feedback until I contacted his supervisor. A second prothesis was installed about twelve months ago. This prosthesis was encapsulated by the left eardrum due to low pressure in the inner ear drum according to Herzog. A CT scan indicated the prosthesis was still inside the eardrum. My hearing in the left ear is down about 90 db at the low frequencies and does not get much better at the higher frequencies. Herzog recommended a stronger hearing aid, or a contraption surgically installed on the back of my head. He would not recommend removing the prosthesis that was encapsulated by the eardrum. His brash attitude, bragging that he had seen many of the situations similar to that of my second prothesis left me wary of him touching my ear. I will let Washington Univ. know of my dissatisfaction.
What went well
No results
What could be improved
  • I didn't feel respected
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Appointment was rushed
1 other person found this helpful
Helpful
Feb 13, 2024
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TWO PROSTHESIS THAT DID NOT WORK
Approximately three years ago Herzog put a prosthesis in my left ear. This fell out within a year and was not noticed by a CT scan. Considerable telephone calls to his office resulted in zero feedback until i contacted his supervisor. A second prothesis was installed about twelve months ago. This prosthesis was encapsulated by the left eardrum due to low pressure in the inner ear drum according to Herzog. A CT scan indicated the prosthesis was still inside the eardrum. My hearing in the left ear is down about 90 db at the low frequencies and does not get much better at the higher frequencies. Herzog recommended a stronger hearing aid, or a contraption surgically installed on the back of my head and would not recommend removing the prosthesis that was encapsulated by the eardrum. His brash attitude, bragging that he had seen many of the situations similar to that of my second prothesis left me wary of him touching my ear. Iwill let Washington University know of my dissatisfactio
What went well
No results
What could be improved
  • I didn't feel respected
  • Appointment was rushed
Helpful
PETER WHITING – Jan 30, 2024
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I was diagnosed with bi lateral Ménière’s disease 25 years ago in Los Angeles at the house institute. Through the years I’ve had multiple surgeries as the disease has progressed. I’ve been with Dr Herzog 17 years, I live in Scottsdale, Arizona. I travel 1500 miles because he’s well respected among his peers as a top surgeon and expert in the field. GREAT staff. Highly recommend Dr Herzog to anyone struggling with Ménière’s disease.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
2 others found this helpful
Helpful
Cabot – Aug 01, 2023
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The Best!
Extremely professional and helpful. Office staff is very friendly and accommodating! Dr. Herzog is a great doctor and I have had several surgeries with him including a brain hernia which he found! He deserves 10 stars!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
  • Long wait times
1 other person found this helpful
Helpful
Pat – Oct 03, 2022
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Best in his field
Dr. Herzog was the 4th ENT I saw for my herniated brain. None of the other doctors knew what was wrong with me, but Dr. Herzog knew the first time he saw me. He did an excellent job of taking care of my problem with his expertise in surgery and with each visit. He is very matter of fact and knows what he's doing. After almost a year of not knowing what was wrong with me, he took care of me. I appreciate everything Dr. Herzog and his staff did for me before, during and after my surgery. I felt I was in excellent hands and never worried. I highly recommend.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Lisa – Jun 12, 2022
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tympanoplasty
In 2018 i had a glomus tumor in my inner ear that caused me to hear a heart beating sound. I was reluctant to have surgery but was told that it could start pressing up against nerves etc. Long story short, this Doctor did the surgery to remove the glomus tumor and my life hasnt been the same since. i ended up with severe insomnia anxiety and depression after the surgery. i have constant ringing in both my ears now and have been on antidepressant meds since the surgery. he had to go through the skull behind my ear to get the tumor. i had no clue that this would be the outcome, i really thinking about further action into this matter.
What went well
No results
What could be improved
No results
Helpful
Apr 09, 2022
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Waste of time
I saw Dr. Herzog as a new patient. I waited over an hour and was his first patient of the day. As a new patient I expected he would spend some time looking at my previous imaging and discussing with me my concerns. Boy was I wrong. My 40 minute appointment (which he charged $350) for was no more than 7 minutes. I received no advice besides what I was already told by other MDs. I will not be back and will let others know how wrong I was treated.
What went well
No results
What could be improved
  • Didn't listen or answer questions
  • Appointment was rushed
  • Didn't trust the provider's decisions
  • Long wait times
2 others found this helpful
Helpful
Mar 18, 2022
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Clearly wasting his valuable time
I have frequent ear infections & tubes would help temporarily, but my regular ENT thought I should see a specialist. Enter Dr. Herzog who came up with no other solution than tubes. I’ve been going to him several years now & recently lost a tube. I can hear fine RIGHT NOW, but inevitably I’ll get fluid in the ear & my hearing will be significantly muffled - I won’t be able to get in to him for weeks. I luckily got in quickly & his Fellow came in, pronounced my ear drum to completely healed and me to go on with my life because, “Doctors are too quick to put tubes in!” After I expressed my concern, he reluctantly went to Dr. Herzog who stomped in the room without acknowledging me & them roughly poked around in my ear. He then asked me how long I’d had tubes, like he’d never seen me. I noted that I’ve been coming to him for YEARS and he asked me how many tubes he’d put in! Really? You’re the one the records, you tell me! So I left with the promise he’ll get me in quickly!
What went well
  • Staff friendliness
What could be improved
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Appointment was rushed
  • Didn't trust the provider's decisions
  • Long wait times
1 other person found this helpful
Helpful
Mar 08, 2022
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Poor interaction -- came across as impatient and arrogant. Quite brusque with me when I asked a question to clarify something he said.
What went well
  • Trusted the provider's decisions
  • Wait times
What could be improved
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
1 other person found this helpful
Helpful
Jul 23, 2021
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Dr. Herzog did surgery to correct a spinal fluid leak from having tube installed in ear by another doctor. He corrected the issue and was quite professional. Surgery was successful. I have recommended him to others.
What went well
  • Office environment
  • Listened & answered questions
  • Staff friendliness
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Carol Turek – Aug 10, 2020
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A most wonderful doctor and a wonderful person, performed a miraculous surgery for my cholesteatoma 10 years ago. (If you are wondering, back then there was always a long wait, but very worth it to see this doctor).
What went well
  • Listened & answered questions
  • Explained conditions well
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Jul 15, 2020
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I am glad I found this site. I have been seeing Dr. Herzog since I developed significant hearing loss. The hearing aide I had purchased seemed to stop working, went in to check the hearing aide. They found nothing wrong with the hearing aide and then we proceeded to have a hearing test. We discovered I had profound hearing loss in one ear. Dr. Herzog met with me, reviewed the results and recommended a cochlear implant. His nurse came into explained the procedure and technology, I asked if she could estimate what my out pocket cost would be for the procedure, I provided all my insurance information to the nurse. 60 days later I had not heard anything, called back and asked them again. I has been over a year and a half, nothing. I my opinion, Dr. Herzog is pretty arrogant physician and is more interested in counting his money than listening to his patients.
What went well
  • Office environment
What could be improved
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Appointment was rushed
5 others found this helpful
Helpful
Jun 27, 2019
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He was a great doctor and did a good job at performing my surgery when I was younger up until my last visit about two years ago. I waited in the waiting room like over an hour an the visit wasn’t even 15 minutes long I felt like it was rushed more then it used to be and he just got me in and out and didn’t explain things like he usually did.
What went well
  • Office environment
  • Appointment scheduling
  • Explained conditions well
  • Staff friendliness
What could be improved
  • Appointment was rushed
  • Long wait times
3 others found this helpful
Helpful
Mar 25, 2019
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One of the worst doctor visits we’ve ever experienced. Were there almost 2 hours and he literally spent less than 5 minutes with us. Obviously, as parents we are beyond concerned as to why our daughter suddenly lost hearing in one ear. Two other doctors were very concerned and one ENT referred us to Herzog to get his opinion and help after telling us this is so rare in someone her age to have compounded hearing loss. Unfortunately, we woWe would not refer him to anyone. Extremely disappointi
What went well
  • Staff friendliness
What could be improved
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Appointment was rushed
  • Didn't trust the provider's decisions
6 others found this helpful
Helpful
Aug 28, 2018
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I have been dealing with Menieres disease for the past year and I am so happy I was finally sent to Dr. Herzog by my primary doctor. I had surgery with him about 2 months ago and have not had any more dizzy spells. I feel like I finally have my life back!!!! I am even taking a trip with my husband in the fall! Going back for a check up in 3 months.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
3 others found this helpful
Helpful
Nancy W. in Fenton, MO – Jun 26, 2018
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I was completely disappointed in my visit with Dr. Herzog. I had done quite a bit of research prior to my visit and had a good idea what my diagnosis was. Upon meeting with Dr. H, I was given no new information. His communication was unclear (I actually had to clarify if I had an actual diagnosis after he had left the examination room) and I was told nothing about the prognosis of my diagnosis. I spent a little over 5 minutes with Dr. H and was charged $400.
What went well
No results
What could be improved
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Appointment was rushed
  • Didn't trust the provider's decisions
  • Long wait times
13 others found this helpful
Helpful
Affton – Feb 23, 2018
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Cannot even begin to tell you the trust I have in Dr. Herzog. He has helped me through some extremely stressful situations and has always had a very calming effect. He cares about my concerns and answers all my questions. I have had two procedures - first a BAHA, and a year ago a Cochlear Implant. There is no pressure - procedures are your choice and all pros and cons are discussed before surgeries. Love Dr. Herzog!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
5 others found this helpful
Helpful
SSchneider in CHESTERFIELD – Nov 28, 2017
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Dr. Herzog was very knowledgeable and took the time to explain my illness. I feel he was straight with me regarding my prognosis. Him and his staff were all great. Wish I had been seeing him all along for my problem.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Bryan in Alton, IL – Mar 09, 2017
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I think this Dr. was the worst I have ever seen, my wife and I were shocked by his behavior and bad attitude, I should not have paid him.
What went well
No results
What could be improved
  • Office environment
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
  • Long wait times
12 others found this helpful
Helpful
Danny in Fenton, mo – Oct 03, 2016
We are so sorry to hear you had an unpleasant... Read More
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Know Before You Go

About Me

biography

Dr. Jacques Herzog, MD is an otology specialist in Chesterfield, MO and has over 40 years of experience in the medical field. He graduated from UNIVERSITY OF MISSOURI / KANSAS CITY CAMPUS in 1980. He is affiliated with medical facilities such as...read more

  • Otology

  • Neurotology

  • Ear, Nose, and Throat

*Healthgrades does not verify qualifications for medical specialties. Please verify your provider's specialty and qualifications directly with your provider and applicable medical board.

  • Baylor University

    Residency Hospital

  • University Of Missouri At Kansas City

    Undergraduate School

  • University Of Zurich

    Fellowship Hospital, 1986

  • University Of Missouri / Kansas City Campus

    Medical School, 1980
American Board of Medical Specialties®
American Board of Otolaryngology - Head and Neck Surgery®
- 
Neurotology
- 
Otolaryngology-Head and Neck Surgery
For detailed information about any of the below board actions, please search for the provider's records on the linked state licensing board or the Federation of State Medical Boards. To learn more about the difference between these sources, please refer to our FAQs.
Healthgrades has not received any data indicating a board action exists for this provider.

Healthgrades receives board action history for physicians and physician assistants. The information displayed here is sourced from independent information providers, such as state board websites, and may not be the most up-to-date information. Healthgrades makes no representations with respect to the accuracy of any information provided here and assumes no responsibility or liability for such information.

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  • English

  • German

  • Spanish

Focus on Eczema

Locations

Practice

The Center for Hearing and Balance Disorders226 S Woods Mill Rd Ste 58W Chesterfield, MO 63017
1
  • Call
  • Fax
  • Hours
    • Mon: 8:00am - 6:00pm
    • Tue: 8:00am - 6:00pm
    • Wed: 8:00am - 6:00pm
    • Thu: 8:00am - 6:00pm
    • Fri: 8:00am - 6:00pm
  • Directions
Washington University450 N New Ballas Rd Ste 140 Saint Louis, MO 63141
2

Practice

St. Luke's Hospital232 S Woods Mill Rd Chesterfield, MO 63017
3
  • Call
  • Fax
  • Hours
    • Mon: 8:30am - 5:00pm
    • Tue: 8:30am - 5:00pm
    • Wed: 8:30am - 5:00pm
    • Thu: 8:30am - 5:00pm
    • Fri: 8:30am - 5:00pm
    • Sat: closed
    • Sun: closed
  • Directions

Affiliated Hospitals

  • Barnes-Jewish West County Hospital

    12634 Olive Blvd
    Creve Coeur, MO 63141
    Recipient of 10
    hospital awards

    Patient Safety Excellence Award™ (2025, 2024, 2023)

    Top in the nation for providing excellence in patient safety by preventing infections, medical errors, and other preventable complications

    Outstanding Patient Experience Award™ (2024, 2023, 2022)

    Top in the nation for providing excellence in patient safety by preventing infections, medical errors, and other preventable complications

    View all awards

    How patients felt about the care they received at this hospital.

    91%
    Patients said they were given information about recovering at home

    4% higher than the national average

    86%
    Patients said that nurses always listened to them and explained things well

    8% higher than the national average

    View all patient feedback

  • St. Luke's Hospital

    232 S Woods Mill Rd
    Chesterfield, MO 63017
    Recipient of 14
    hospital awards

    Surgical Care Excellence Award™ (2025, 2024)

    Top in the nation for overall patient experience based on nine measures related to doctor and nurse communication, hospital cleanliness and noise levels, and medication and post-discharge care instructions

    Outstanding Patient Experience Award™ (2024, 2023, 2022)

    Top in the nation for overall patient experience based on nine measures related to doctor and nurse communication, hospital cleanliness and noise levels, and medication and post-discharge care instructions

    View all awards

    How patients felt about the care they received at this hospital.

    89%
    Patients said they were given information about recovering at home

    5% higher than the national average

    83%
    Patients would recommend the hospital to friends and family

    18% higher than the national average

    View all patient feedback

  • Barnes Jewish Hospital

    1 Barnes Jewish Hospital Plz
    Saint Louis, MO 63110
    Recipient of 31
    hospital awards

    America's 250 Best Hospitals Award™ (2024)

    Top in the nation for overall patient experience based on nine measures related to doctor and nurse communication, hospital cleanliness and noise levels, and medication and post-discharge care instructions

    Outstanding Patient Experience Award™ (2024)

    Top in the nation for overall patient experience based on nine measures related to doctor and nurse communication, hospital cleanliness and noise levels, and medication and post-discharge care instructions

    View all awards

    How patients felt about the care they received at this hospital.

    90%
    Patients said they were given information about recovering at home

    6% higher than the national average

    80%
    Patients said that doctors always listened to them and explained things well

    4% higher than the national average

    View all patient feedback
Learn more about how Healthgrades measures Hospital Quality