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Dr. James Gould, MD

Dr. James Gould, MD

Ear, Nose, and Throat*

Dr. James Gould, MD is a head & neck surgery otolaryngologist in Festus, MO. Dr. Gould has extensive experience in Otologic Conditions & Procedures. He is affiliated with medical facilities such as Missouri Baptist Medical Center and Barnes-Jewish West County Hospital. He is accepting new patients.

4.3 Star Rating
Based on 65 reviews 4.3 Star Rating (65 reviews)

Practice

1390 US Highway 61 Ste 3100 Festus, MO 63028

Dr. Gould is a Healthgrades Choice provider in Ear, Nose, and Throat

The Healthgrades Choice designation helps you understand the most important factors to consider when choosing a healthcare professional. This designation is earned based on four set standards.
Read our methodology

  • Above average experience
  • Good hospital quality
  • Good patient ratings
  • No healthcare sanctions
  • Area of Expertise
    Dr. Gould specializes in the area of Otolaryngology-Head and Neck Surgery. See board certifications
  • Explains Conditions Well
    Patients said this doctor explains conditions well. See reviews
  • Practices at Top Hospital
    Patient Safety Excellence Award™ See hospitals
  • Hospital Satisfaction
    Patients said they were highly satisfied at this doctor's hospital. See hospitals
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Dr. Gould's Reviews

Likelihood to recommend Dr. Gould

4.3
65 ratings, 35 with a written review
5 star
75%
75%
4 star
5%
5%
3 star
6%
6%
2 star
0%
0%
1 star
14%
14%

Your trust is our top concern.

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DO NOT GO TO ST. LOUIS SINUS CENTER - DR. GOULD
They are more concerned about numbers in the office than the patients! It is all about the money and shuffling patients in and out the door. The lack of communication is astonishing. The girls in the office do not know what they are talking about, their stuttering and different stories prove that to be a fact! Dr. Gould and his NP think they are GOD and never ever return a call themselves!
What went well
No results
What could be improved
No results
1 other person found this helpful
Helpful
P.O. – Mar 13, 2024
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Performed the wrong procedure. Did not help at all.
What went well
No results
What could be improved
No results
1 other person found this helpful
Helpful
Oct 13, 2021
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Dr Gould and his team are absolutely amazing. After years of sinus and ear problems and many doctors they were able to provide so much relief I felt like a new person. I would highly recommend Dr Gould to anyone with sinus issues
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Jan 06, 2021
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Dr Gould did a fantastic job clearing out the sinus infection I now know was much worse than I thought. I felt at ease with him and I highly recommend him to anyone who needs an ENT.
What went well
No results
What could be improved
No results
1 other person found this helpful
Helpful
Joella Owen – Mar 09, 2020
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Dr. Gould is a very knowledgeable doctor and he will answer any questions you have. I had two sinus procedures done & am breathing much better now. I would definitely recommend him.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Feb 18, 2020
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I recently had a sinus procedure with Dr. Gould, and I am very happy with it. He is extremely knowledgeable and employs the latest treatments to make everything effective and comfortable. I feel his expertise is top notch. He is also a very caring doctor who asks a lot of questions about how I feel and always asks me to share any of my concerns and/or questions. He has my highest recommendation.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
1 other person found this helpful
Helpful
Deborah1950 – Aug 29, 2019
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Dr. Gould and his staff are top notch. They have created nothing short of a dream result for my son's allergies. The minimal nasal surgery and allergy shots have completely changed my son's life. His face no longer swells from April - November and he can fully breath clearly. No more watery eyes, congestion, nor discomfort. We drive 1hr to and 1hr from the office, but it is time well spent. I highly suggest you talk to Dr. Gould regarding any nasal/allergy issues - but follow his instructions as the body needs time - a couple months to really start to see how the allergy shots improve the quality of life - it is not an overnight fix.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
JeffandJacob – Jul 19, 2019
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After a very poor experience with another Dr, I called St. Louis Sinus Center and had a very long conversation about the services that they offer, what my symptoms and expectations are, and how my appointments would be handled. I asked about getting my previous CT and records from my previous ENT sent over and reviewed before and during my first appointment so that I would not have to have repeat appointments and imaging done unless necessary. I was told that this would be no problem and is very common. Everything sounded like they were actually a great office and they took care of everything like they should. 3 weeks ago I made my appointment and I have the confirmation of receipt of the medical release form from 5/31. Given my urgency to get in, I took the first available appointment, 6/17, which unfortunately was at the Festus location, almost an hour away. The morning of my appointment I decided that it would be in my best interest to call prior to my appointment to make sure th
What went well
No results
What could be improved
No results
Helpful
Jun 18, 2019
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I have been mostly satisfied with Dr Gould, although I have only seen him 2 times, the other visits have been with his MA. I had the sinus balloon surgery and for the most part I have been less congested but did get an ear infection once again. Just this week I called the office with ear fullness and pain and no one has called me since. I was hoping this wouldn't happen because this is the reason I switched Drs. The procedure was very expensive and for this I don't know if I would recommend it.
What went well
  • Office environment
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Donna in Cape Girardeau – Dec 23, 2018
Dr. Gould's Reply –
Thank you!
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Billing department is horrible! Received bills for appointments that were from 10 months ago. Happened twice. I'm done.
What went well
  • Listened & answered questions
  • Explained conditions well
What could be improved
  • Staff wasn't friendly
  • Long wait times
Helpful
Dec 22, 2018
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The office staff are very professional. Dr. Gould is knowledgeable and takes time to talk with patients and answers questions.
What went well
  • Office environment
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
  • Long wait times
Helpful
Sep 23, 2018
Thank you taking a moment to provide us this... Read More
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Dr. Gould and his staff were awesome from the first appointment all the way through my follow-ups. I had my deviated septum/rhinoplasty in June of 2018. Everything went well and the results have been life changing. I can now breath and sleep much better. Dr. Gould explained the procedure to me and answered many questions I had concerning the recovery. I strongly recommend Dr. Gould if anyone is looking for an ENT to alleviate any sinus issues!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Jason in St. Louis , MO – Jul 23, 2018
Recommending us to others is the highest... Read More
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I've been to many doctors in my life & I've never come across a more clean, friendly & professional staff in my life. (Yes, even the front desk staff) I was in amazement honestly. Dr. Gould was fantastic & really took time to hear my concerns. They all put me at ease knowing I'll be having a balloon sinuplasty & tonsils removed. Especially at my age it's a little scary. However, I know I'm in good hands and confident that Dr. Gould & his staff are more than capable of taking great care of me!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Melinda H. – May 29, 2018
You are too kind! This feedback will be passed... Read More
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Everyone in the office is professional and very friendly. Very clean and nice space as well, you don't feel like you are in the "typical" doctor's office. Dr. Gould is very thorough and goes over all your options and takes the time to make sure he answers all of your questions. I have had significant improvement in my complications since seeing Dr. Gould and his staff. I would highly recommend Dr. Gould!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Luke L. in St. Louis, MO – May 24, 2018
Thank you for your feedback and we very much... Read More
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Dr Gould is thorough, he takes the time to answer any question I have.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Diana Alm in Barnhart , MO – May 16, 2018
Dr. Gould's Reply –
Thank you!
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Best decision I ever made. Quality of life much better and off all allergy medication.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Tim Anderson – Apr 21, 2018
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I was very comfortable and pleased with Dr. Gould, his bedside manner, and his skill as a surgeon. He explains things along the way and answers questions in lay terms. Nice guy, very friendly and professional. Should I need further work in the future this is my only choice, hands down. I'm still in recovery after surgery but can already feel the improvement. Thank you Dr. Gould and staff!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
David O'Brien in St. Louis, MO – Mar 02, 2018
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Dr. Gould is a great doctor. From my first visit he listened to my issues and explained my options. My surgery for removal of a cyst went exteremely well and the after care has been outstanding. He is always looking for ways to help relieve your sinus issues.??
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Feb 17, 2018
Taking time to provide us this feedback is... Read More
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Very kind and professional service. Great new technology and equipment! My Sinuses feel better than they have in a long time. With the current weather I would typically be in severe suffering from a sinus infection and it has been a month since surgery and I feel a slight pressure but nothing close to what I normally feel like. I would highly recommend anyone with sinus issues to see Dr. Gould.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
John A. in Crystal City, MO – Jan 02, 2018
Thank you for your feedback and we appreciate you... Read More
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Dr. Gould was very thorough and has excellent beside manner! Knowing that I traveled quite a distance to see him as a specialist he made sure to complete all of my testing in one trip. His staff was amazing and no long wait times!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Megan Markwell in Warrensburg, il – Dec 21, 2017
Thank you for taking time and reviewing us. We... Read More
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About Me

care philosophy

Dr. James D. Gould, an internationally recognized pioneer, expert, and researcher of In-Office Balloon Sinus Dilation, is the founder and medical director of Synergy ENT Specialists and the St. Louis Sinus Center.

Dr. Gould is a...
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  • Ear, Nose, and Throat

  • Rhinology

  • Allergy

  • Otolaryngic Allergy

  • Sinus Surgery

*Healthgrades does not verify qualifications for medical specialties. Please verify your provider's specialty and qualifications directly with your provider and applicable medical board.

  • Washington University School Of Medicine

    Internship Hospital, 1994
  • Washington University School Of Medicine

    Residency Hospital, 1993
  • University Of Virginia

    Undergraduate School, 1989
American Board of Medical Specialties®
American Board of Otolaryngology - Head and Neck Surgery®
Otolaryngology-Head and Neck Surgery
For detailed information about any of the below board actions, please search for the provider's records on the linked state licensing board or the Federation of State Medical Boards. To learn more about the difference between these sources, please refer to our FAQs.
Healthgrades has not received any data indicating a board action exists for this provider.

Dr. Gould is a Healthgrades Choice provider in Ear, Nose, and Throat

    Read our methodology

    Locations

    Practice

    Synergy Ent. Specialists PC1390 US Highway 61 Ste 3100 Festus, MO 63028
    1
    • Call
    • Fax
    • Hours
      • Mon: 8:00am - 4:30pm
      • Tue: 8:00am - 4:30pm
      • Wed: 8:00am - 4:30pm
      • Thu: 8:00am - 4:30pm
      • Fri: 8:00am - 4:30pm
    • Directions

    Practice

    Office1588 S Lindbergh Blvd Ste 210 Saint Louis, MO 63131
    2

    Affiliated Hospitals

    • Memorial Hospital

      1900 State St
      Chester, IL 62233

      How patients felt about the care they received at this hospital.

      89%
      Patients said their room and bathroom were always kept clean

      12% higher than the national average

      89%
      Patients said they were given information about recovering at home

      1% higher than the national average

      View all patient feedback
    • Barnes-Jewish West County Hospital

      12634 Olive Blvd
      Creve Coeur, MO 63141
      Recipient of 10
      hospital awards

      Patient Safety Excellence Award™ (2025, 2024, 2023)

      Top in the nation for providing excellence in patient safety by preventing infections, medical errors, and other preventable complications

      Outstanding Patient Experience Award™ (2024, 2023, 2022)

      Top in the nation for providing excellence in patient safety by preventing infections, medical errors, and other preventable complications

      View all awards

      How patients felt about the care they received at this hospital.

      91%
      Patients said they were given information about recovering at home

      4% higher than the national average

      86%
      Patients said that nurses always listened to them and explained things well

      8% higher than the national average

      View all patient feedback
    • Missouri Baptist Medical Center

      3015 N Ballas Rd
      Saint Louis, MO 63131
      Recipient of 19
      hospital awards

      Patient Safety Excellence Award™ (2025, 2024, 2023)

      Top in the nation for providing excellence in patient safety by preventing infections, medical errors, and other preventable complications

      Outstanding Patient Experience Award™ (2024, 2023, 2022)

      Top in the nation for providing excellence in patient safety by preventing infections, medical errors, and other preventable complications

      View all awards

      How patients felt about the care they received at this hospital.

      89%
      Patients said they were given information about recovering at home

      5% higher than the national average

      80%
      Patients said that doctors always listened to them and explained things well

      4% higher than the national average

      View all patient feedback
    Learn more about how Healthgrades measures Hospital Quality