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Dr. Jay Bernstein, DO

Dr. Jay Bernstein, DO

Family Medicine*
40+ years of experience

Dr. Jay Bernstein, DO is a family medicine physician in Phoenix, AZ and has over 40 years of experience in the medical field. He graduated from Ohio University Heritage College of Osteopathic Medicine in 1982. He is affiliated with medical facilities HonorHealth John C. Lincoln Medical Center and HonorHealth Scottsdale Shea Medical Center. He is not accepting new patients.

3.6 Star Rating
Based on 30 reviews 3.6 Star Rating (30 reviews)

ArchWell Health

4220 W Bethany Home Rd Phoenix, AZ 85019
Telehealth available

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Dr. Bernstein's Reviews

Likelihood to recommend Dr. Bernstein

3.6
30 ratings, 22 with a written review
5 star
63%
63%
4 star
3%
3%
3 star
0%
0%
2 star
0%
0%
1 star
33%
33%

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Dr. Bernstein gives good advice and information regarding my treatment.
What went well
  • Listened & answered questions
  • Explained conditions well
What could be improved
No results
Helpful
Nov 06, 2024
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No bad experiences
What went well
  • Listened & answered questions
  • Explained conditions well
What could be improved
No results
Helpful
Nov 01, 2024
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Im happy with the services
What went well
  • Listened & answered questions
  • Explained conditions well
What could be improved
No results
Helpful
Oct 31, 2024
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Dr. Bernstein is an amazing doctor. He explains everything in detail.
What went well
  • Listened & answered questions
  • Explained conditions well
What could be improved
No results
Helpful
Oct 15, 2024
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Dr. Bernstein made me feel comfortable and paid close attention to my needs and concerns.
What went well
  • Listened & answered questions
  • Explained conditions well
What could be improved
No results
Helpful
Sep 12, 2024
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I just started seeing the doctor he's very helpful and knowledgeable
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Jan – Aug 16, 2023
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Great Doctor
Dr Bernstein has been my wonderful doctor for many years, taking care of me through minor to major medical events. He's caring, extremely knowledgeable, and very personable. He's been fabulous over the years; always there for me. I trust him explicitly and am grateful for his expertise and skills.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
2 others found this helpful
Helpful
Carolyn – Aug 24, 2022
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Great Family Doctor - Exceptional & Respectful
I have been going to Dr Bernstein at Paradise Valley since my previous physician in that practice decided to go a different route several years ago. Dr Bernstein cares about his patients and wants to help them if they want to be helped. I truly APPRECIATE his candid and direct approach, maybe some people don't? He has ALWAYS been respectful and helpful in the different treatments that I have had over the recent years I have been his patient. BTW, I never give references like this as I can sometimes be a challenging patient and questions things and we always discuss options to his credit - Best GP I have ever had over my 60 plus years God has given me on this earth to date. Thanks Dr Bernstein!
What went well
  • Office environment
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Trusted the provider's decisions
What could be improved
No results
1 other person found this helpful
Helpful
MAS – Jul 15, 2022
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37 Year Patient
Dr. Bernstein has been my PCP for 37 years. When he moved to Paradise Valley my wife and I decided to drive 30 miles each way to stay with him. He is always thorough and personable. Both of us absolutely trust his judgment, referrals and his care.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
John – May 19, 2022
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Run!!
This is the WORST doctor I have ever seen. He is rude, arrogant, condescending, and lacks the knowledge of basic medicine. I would feel more comfortable with a medical student than going back to see him ever again!!
What went well
No results
What could be improved
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Didn't trust the provider's decisions
  • Long wait times
2 others found this helpful
Helpful
Stacey Lucas – May 12, 2022
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Rude and unprofessional
My husband saw Dr. Bernstein once and that’s all it took for him to not see him again. This doctor was probably the most unprofessional person or physician we have ever encountered. My husband wanted a simple thing changed on a doctors note for us to travel and he called and took time out of his day to call my husband and tell him how “confusing” his request was and continued to basically tell him how stupid it was that he was asking for this simple change. Also, with a hostile tone. I about took the phone away from my husband to ask the doctor why he thought making someone feel stupid was appropriate. Worst doctor.
What went well
No results
What could be improved
  • Office environment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Didn't trust the provider's decisions
2 others found this helpful
Helpful
Feb 05, 2022
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After visiting several neurosurgeons for my triple spinal fusion of L3-L4-L5 with ongoing chronic pain Dr Bernstein provided the leadership and guidance needed to help me evaluate my options.
What went well
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Joseph Kranz – Dec 05, 2021
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I remained in Dr. Bernstein care when my actual family physician left this office. I did not think was possible for a doctor to talk and scold their patients as this doctor did. With a raised and hostile voice he repeatedly told me that I am getting on his nerves when asked him to repeat a couple of questions. I have problem hearing, I could not hear him well because of the buzz in my ear. I tried reading his lips but he was taking way to fast. He rushed his question and visit at the highest speed possible.He did not care for my health. I left doctor office visit distressed, crying with unanswered questions which the visit was intended for, feeling abused, most humiliated and in such state of shock that could not even drive home. One star is way to much how badly treated and humiliated i was.
What went well
No results
What could be improved
  • Office environment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Appointment was rushed
3 others found this helpful
Helpful
Aug 04, 2021
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My experience with Dr. Bernstein has been excellent. He has taken the time and effort to understand my needs and help me to deal with my current medical conditions. He is never in a rush to leave. He is the first Doctor treating me under Medicare… As you can imagine I was concerned about the quality of service compared to my lifetime experience of being covered by private insurance. Dr Bernstein has proven to me that you can get quality medical care on Medicare. I highly recommend Dr. Bernstein.
What went well
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Mark – Jul 16, 2021
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I feel very fortunate to have found Dr Jay Bernstein! My wife and I had been going to the same family physician for nearly 20 years. But then he decided to start an Ultra-elite concierge practice which forced my wife and I out of his practice. Suddenly I was in need of another Primary Care Physician and that is when I found Dr. Bernstein. He is an excellent physician. He takes time to listen, discuss and he is extremely thorough. He speaks in terms that a none medically trained person can understand. He's professional, friendly, approachable and an all around good guy. In addition his entire staff at Paradise Valley Family Medicine is equally as competent and professional. I would recommend Dr. Jay Bernstein to everyone.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Todd Ameis – Jun 18, 2021
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Awesome doctor! He gives you the best analogies for your condition. He is compassionate, and very thorough. We always leave there feeling confident in the treatment prescribed.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Patricia Kalinowski – Jun 12, 2021
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We feel extremely fortunate to have found Dr. Bernstein! He has proven time and time again to be knowledgable, professional, very thorough, caring, and always puts us at ease when discussing the reason for our appointment. He has made a diagnosis and a solution that other doctors have missed. His recommendations to other specialists have been excellent.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
George & Jann Pruden – Jun 01, 2021
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Dr. Jay is a cash cow, has no interest in patients it’s all about him and his vacations
What went well
No results
What could be improved
  • Didn't listen or answer questions
2 others found this helpful
Helpful
Thomas – Jan 23, 2021
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Didnt feel comfortable at all. The word Arrogant works well for him.
What went well
  • Office environment
  • Appointment scheduling
  • Staff friendliness
  • Wait times
What could be improved
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Appointment was rushed
  • Didn't trust the provider's decisions
3 others found this helpful
Helpful
Megan Rickett – Jun 30, 2020
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Had no compassion for my 88 year old Mother who has dementia. Didn’t like the way he spoke to myself or my mother. I wasn’t able to get all my questions answered because I was so upset with him that I forgot to ask them. Would not recommend him to anyone.
What went well
  • Office environment
  • Wait times
What could be improved
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Appointment was rushed
  • Didn't trust the provider's decisions
8 others found this helpful
Helpful
Mar 21, 2018
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About Me

care philosophy

To help people achieve health for life. I'm here to help make your life better.  But you are going to have to help! I can provide insight and guidance, but it is up to you to follow that advice.
  • Family Medicine

*Healthgrades does not verify qualifications for medical specialties. Please verify your provider's specialty and qualifications directly with your provider and applicable medical board.

  • Phoenix General Hospital

    Internship Hospital
  • Ohio University Heritage College Of Osteopathic Medicine

    Medical School, 1982
For detailed information about any of the below board actions, please search for the provider's records on the linked state licensing board or the Federation of State Medical Boards. To learn more about the difference between these sources, please refer to our FAQs.
Healthgrades has not received any data indicating a board action exists for this provider.

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Locations

ArchWell Health

ArchWell Health4220 W Bethany Home Rd Phoenix, AZ 85019
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