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Dr. Mary Henkel, MD

Dr. Mary Henkel, MD

Family Medicine*
30+ years of experience

Dr. Mary Henkel, MD is a family medicine physician in Lexington, KY and has over 30 years of experience in the medical field. She graduated from University of Kentucky in 1992. She is affiliated with medical facilities Baptist Health Lexington and Saint Joseph East. She is accepting telehealth appointments.

4.1 Star Rating
Based on 33 reviews 4.1 Star Rating (33 reviews)

Practice

1775 Alysheba Way Ste 201 Lexington, KY 40509
Telehealth available
Patient Favorite Award

Dr. Henkel is a patient favorite Family Medicine Physician

The Patient Favorite badge is awarded to top-performing providers who surpass average ratings and comments, reflecting their commitment to exceptional patient care. Read our methodology

Experience Check

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Dr. Henkel's Reviews

Likelihood to recommend Dr. Henkel

4.1
33 ratings, 13 with a written review
5 star
73%
73%
4 star
3%
3%
3 star
3%
3%
2 star
0%
0%
1 star
21%
21%

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She is a great physician.
She spent extra time with me after I had a bad fall. I have been going to her for many years and she is one of the best physicians I have ever had.
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Judith Collins – Nov 18, 2024
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The most incredible doctor in LexingtoN!
I had the privilege of being treated by Dr. Henkel, and I can’t say enough good things about her. From the very beginning, she made me feel not only like a valued patient but as though she truly understood my concerns and needs. Dr. Henkel’s dedication to providing high-quality medical care is evident. I feel incredibly lucky to have her as my physician.
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Nov 08, 2024
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Doesn't listen or remember you and your conditions
Was obviously reading my chart to try and remember me. Had to ask several medical history questions and then didn't seem to listen to the answer. Saw her multiple times and each time was like it was the first visit. She brushed off concerns I had. I ended up seeing another doctor who listened and they discovered a problem and I was able to get treatment.
What went well
  • Staff friendliness
What could be improved
  • I didn't feel respected
  • Didn't listen or answer questions
  • Appointment was rushed
  • Didn't trust the provider's decisions
  • Long wait times
1 other person found this helpful
Helpful
Jan 23, 2024
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Always spends adequate time with me. Listens to my concerns and pays close attention to detail remembers everything about me and my wife from visit to visit. She’s great.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Robert Averitt – Aug 11, 2022
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Always kind and caring, have been a patient for several years. Great Doctor in my opinion.
What went well
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
  • Long wait times
Helpful
Tigh Eatmon – Aug 11, 2021
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Dr. Henkel is one of the most caring doctors I have ever been to. I've been a patient for around 20 years and am hoping she never retires. She listens and takes as much time as you need despite her busy schedule. Dr. Henkel is honest with you and has a way of easing you into the hard topics.
What went well
  • Listened & answered questions
  • Explained conditions well
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
  • Long wait times
Helpful
Apr 30, 2021
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I've been going to Dr. Henkel for years and it's just like going to visit an old friend. The only downside is she's so popular that the wait times can sometimes be long. But I know they are working to try and improve that.
What went well
  • Listened & answered questions
  • Explained conditions well
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
  • Long wait times
1 other person found this helpful
Helpful
CJS – Jun 25, 2020
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I saw Doc Henkel on Jan 28. I found her to be pleasant and personable. She was very busy and fit me into her schedule. She answered my questions and provided for me the care I expected. Much better than the previous Nurse Practitioner I seen on two other occasions. The other appeared arrogant and aloof and didn't even correct me when I was calling her Dr. Yes, Mary Henkel was a busy lady, but I found her delightful and helpful.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Robin Marsh – Jan 31, 2020
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I saw Dr. Henkel as a new patient on 11/04/19 and it was the worst experience I have EVER hate in a Dr. office. I haven't seen a doctor in several months due to be moving and since my move to Lexington, KY I have had A LOT of new issues. She told me that she could not address all of the issues in that visit and that I would have to reschedule to go over the other items. I have insurance that pays for my visit - she is going to get paid for whatever happens regardless - I paid my co-payment and she should allow the time with me. Once I explained to her that I was not happy about this, she seemed very flustered and hurried. She addressed 1 issue out of 7. And told me that she would not address one of them at all. What kind of doctor does that?!?! I scheduled a follow up visit for 2 weeks; however, if I go it will only be to see what my x-ray says. I have already scheduled a new patient appt with another doctor. And I will not referred anyone to this lady. I can't even call her a doctor!!
What went well
No results
What could be improved
  • Office environment
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
2 others found this helpful
Helpful
Casie – Nov 06, 2019
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Absolute worst!!
What went well
No results
What could be improved
  • Office environment
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
4 others found this helpful
Helpful
Sep 07, 2019
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The best!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
3 others found this helpful
Helpful
Eva Barnes – Jul 14, 2019
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I saw Dr. Henkel today and could not be more pleased. I have finally found a family physician in Lexington! She listened to my concerns and professionally made recommendations to hopefully correct and/or alleviate my problem. Thank you, Dr. Henkel for being there. My husband will be seeing you soon. It’s such an uplifting comfort to have found you!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
4 others found this helpful
Helpful
Jo Ann Hall in Lexington , KY – Sep 05, 2018
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She seems flustered and hurried.
What went well
No results
What could be improved
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Appointment was rushed
  • Didn't trust the provider's decisions
  • Long wait times
11 others found this helpful
Helpful
Richmond, KY – Mar 04, 2016
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About Me

biography

Dr. Mary Henkel, MD is a family medicine physician in Lexington, KY and has over 30 years of experience in the medical field. She graduated from University of Kentucky in 1992. She is affiliated with medical facilities Baptist Health Lexington and Saint Joseph East. She is accepting telehealth appointments.
  • Family Medicine

*Healthgrades does not verify qualifications for medical specialties. Please verify your provider's specialty and qualifications directly with your provider and applicable medical board.

  • University Of Kentucky

    Medical School, 1992
American Board of Medical Specialties®
American Board of Family Medicine®
Family Practice
For detailed information about any of the below board actions, please search for the provider's records on the linked state licensing board or the Federation of State Medical Boards. To learn more about the difference between these sources, please refer to our FAQs.
Healthgrades has not received any data indicating a board action exists for this provider.
Patient Favorite Award

Dr. Henkel is a patient favorite Family Medicine Physician

    Read our methodology

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    Locations

    Practice

    Family Practice Associates of Lexington PSC1775 Alysheba Way Ste 201 Lexington, KY 40509
    1

    Practice

    Office615 E Brannon Rd Ste 100 Nicholasville, KY 40356
    2

    Affiliated Hospitals

    • Baptist Health Lexington

      1740 Nicholasville Rd
      Lexington, KY 40503
      Recipient of 7
      hospital awards

      Outstanding Patient Experience Award™ (2024, 2023, 2022)

      Top in the nation for overall patient experience based on nine measures related to doctor and nurse communication, hospital cleanliness and noise levels, and medication and post-discharge care instructions

      View all awards

      How patients felt about the care they received at this hospital.

      88%
      Patients said they were given information about recovering at home

      4% higher than the national average

      82%
      Patients would recommend the hospital to friends and family

      17% higher than the national average

      View all patient feedback
    • Saint Joseph East

      150 N Eagle Creek Dr
      Lexington, KY 40509
      Recipient of 4
      hospital awards

      How patients felt about the care they received at this hospital.

      82%
      Patients said they were given information about recovering at home

      2% lower than the national average

      76%
      Patients said that nurses always listened to them and explained things well

      1% higher than the national average

      View all patient feedback
    Learn more about how Healthgrades measures Hospital Quality