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Dr. Ming Lai, MD
Family Medicine*
Dr. Ming Lai, MD is a family medicine physician in Palm Bay, FL. He is affiliated with medical facilities such as Rockledge Regional Medical Center and Melbourne Regional Medical Center. He is accepting new patients.
2.3 Star Rating
Based on 30 reviews 2.3 Star Rating (30 reviews)
Practice
910 Malabar Rd SE Ste 2 Palm Bay, FL 32907At a Glance
- Practices at Top Hospital
- Clean Hospital
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Dr. Lai's Reviews
Likelihood to recommend Dr. Lai
2.3
30 ratings, 14 with a written review
| 5 star | 23% | 23% |
| 4 star | 7% | 7% |
| 3 star | 7% | 7% |
| 2 star | 7% | 7% |
| 1 star | 57% | 57% |
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I’ve been a patient for 32 years never steered me wrong
What went well
- Office environment
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
- Wait times
What could be improved
No results
Helpful
John Fassl – Mar 18, 2023
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I have no complaints with Dr. Lai, however the incompetence of the medical staff at this office is profound and should be investigated. They refuse to respond to any phone calls, do not read or reply to messages sent to them via their patient portal, and continually make simple mistakes when I request a prescription causing unnecessary delays, excessive monetary expense, and endangerment of my medical health. I would never recommend this office to anyone.
What went well
No results
What could be improved
- Staff wasn't friendly
3 others found this helpful
Helpful
Sep 10, 2021
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Dr Lai is a wonderful doctor!! He treats me well and is always concerned about my health!! I have never had any problems with getting appointments as soon as I needed them. I am treated with great respect from his staff.
What went well
- Office environment
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
- Wait times
What could be improved
No results
Helpful
D. Weiland – Jun 01, 2021
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I'm recently a new patient to Dr. Lai and thus far, have been pleasantly happy with the treatment I receive from him. He actually LOOKS at you (though wearing a mask) when speaking of your health and he takes concern with me and my health. As stated before, I'm happy so far. I have no complaints. His staff is amazing, the front office (Amy especially) is a sweetheart. They are all very professional, informative and a caring staff.
What went well
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Wait times
What could be improved
No results
2 others found this helpful
Helpful
Kathy Martin – Mar 31, 2021
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My husband and I had been seeing Dr Lai for almost 20 years. Our last visit was in 2019 following my husband's 3 month hospitalization. At our visit he was rude, and generally disinterested in my husband's condition. I had to even ask if blood work was going to be done..to which he responded oh yes, I guess we should. This coupled with rude receptionists, months to get an appointment, prescriptions not be called in to our pharmacist...was it for us. We found care at another office.
What went well
No results
What could be improved
- Office environment
- Difficult to schedule appointment
- Didn't listen or answer questions
- Staff wasn't friendly
- Appointment was rushed
- Didn't trust the provider's decisions
1 other person found this helpful
Helpful
May 19, 2020
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Been seeing DR. Lai for over 10 years. He must be getting really tired. Saw him today and he was so mean spirited and treated me as if he wanted me to find another Primary Care Physician. The man was so rude.
What went well
No results
What could be improved
No results
2 others found this helpful
Helpful
Jan 15, 2020
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They don't return calls from my pharmacy to update prescriptions. Can't get a referral after 2 visits. Pass this one up.
What went well
No results
What could be improved
- Didn't listen or answer questions
- Didn't explain conditions well
- Appointment was rushed
- Didn't trust the provider's decisions
- Long wait times
4 others found this helpful
Helpful
Nov 21, 2018
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Rude receptionist !!! She would not give her name , needs to be fired at least , no communication skills with unprofessional attitude.
What went well
No results
What could be improved
- Office environment
- Difficult to schedule appointment
- Didn't listen or answer questions
- Didn't explain conditions well
- Staff wasn't friendly
- Appointment was rushed
- Didn't trust the provider's decisions
- Long wait times
3 others found this helpful
Helpful
Apr 16, 2018
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Would not recommend this Dr to my worst Enemy
What went well
No results
What could be improved
- Office environment
- Difficult to schedule appointment
- Didn't listen or answer questions
- Didn't explain conditions well
- Staff wasn't friendly
- Appointment was rushed
- Didn't trust the provider's decisions
2 others found this helpful
Helpful
Palm Bay, FL – Sep 01, 2017
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Constant "communication" errors, incorrect or failed to complete faxes. Office staff is rude and does not follow up. Office Supervisor is not trained properly and consistently gives conflicting information. Do yourself a favor and find a Dr and staff that is competent.
What went well
No results
What could be improved
- Difficult to schedule appointment
- Didn't listen or answer questions
- Didn't explain conditions well
- Staff wasn't friendly
- Appointment was rushed
- Didn't trust the provider's decisions
- Long wait times
4 others found this helpful
Helpful
S Connor in Palm Bay FL – Oct 20, 2016
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After a issue of dementia and continued renal failure my family and I question drug abuse and spoke to the patients doctor and asked what could be done to prove abuse, well after tons of research I finally came to the conclusion that it wasn't the controlled substance I first thought that was practically killing her but that she was overdosing on a different type of pain killer for nerves due to weight loss, now after a chunk was taken from her butt he still refuses to medicate her pain.
What went well
- Office environment
What could be improved
- Didn't listen or answer questions
- Didn't explain conditions well
- Staff wasn't friendly
- Didn't trust the provider's decisions
Helpful
SadMama in Palm Bay, FL – Oct 04, 2016
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I've been going to this office for a while now, never once have I seen the actual Doctor. I've been waiting over a week for them to call in antibiotics for me after having some blood work done that shows I need them. I've called several times and just keep being told that they will do it. The staff aren't very nice, and they don't seem to believe me when I tell them what's wrong with me. I personally will not be returning to this office again. My entire family has had the same issues with them.
What went well
- Office environment
- Appointment scheduling
- Wait times
What could be improved
- Didn't listen or answer questions
- Didn't explain conditions well
- Staff wasn't friendly
- Appointment was rushed
- Didn't trust the provider's decisions
Helpful
B in Palm Bay, FL – Sep 27, 2016
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I do not know what is with this office staff. I have been trying to get my medicines faxed to Humana so they can mail them to me. I spoke to the nurse the day of my appointment about doing this. I then called the office and they said they would do this. I felt uneasy about it being done so I went to the office. They could not find my folder when finally found the nurse said she would do it by the time she left for the day. This was two weeks ago and still do not have my meds.
What went well
- Appointment scheduling
- Wait times
What could be improved
- Didn't listen or answer questions
- Didn't explain conditions well
- Staff wasn't friendly
- Appointment was rushed
- Didn't trust the provider's decisions
3 others found this helpful
Helpful
Nancy in Palm Bay, FL – Jan 27, 2016
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This is about billing issues. We have always paid the copay before seeing doctor so the bill is paid. Somehow we receive bills. The office didn't know why and told us to disregard it. But the bills still came and they would say disregard it. Which was very annoying but okay. Husband and I went in for our overdue free annual blood work. Receptionist argued and said if we talk to doctor about anything it was not retain and now we are being billed for blood work. Not HAPPY and will Not return.
What went well
- Wait times
What could be improved
- Office environment
- Difficult to schedule appointment
- Staff wasn't friendly
- Appointment was rushed
2 others found this helpful
Helpful
Palm Bay, FL – Jan 23, 2016
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Leave a review
How was your experience with Dr. Lai?Overall Patient Satisfaction
30responses
Likelihood of recommending Dr. Lai to family and friends is 2.3333333 out of 5
About Me
care philosophy
I am proud to be part of the Optum family of primary care doctors, specialists, and care teams focused on providing care for people ages 65+. At Optum, my team and I help you reach your personal health goals. We focus on your total well-being while...read moreFamily Medicine
Geriatric Medicine
*Healthgrades does not verify qualifications for medical specialties. Please verify your provider's specialty and qualifications directly with your provider and applicable medical board.
University Louisville School Of Med
Residency Hospital
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Healthgrades has not received any data indicating a board action exists for this provider.
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Locations
Practice
Affiliated Hospitals
- Recipient of 4
hospital awardsPatient Safety Excellence Award™ (2024)
Top in the nation for providing excellence in patient safety by preventing infections, medical errors, and other preventable complications
View all awardsOutstanding Patient Experience Award™ (2022)
Top in the nation for providing excellence in patient safety by preventing infections, medical errors, and other preventable complications
View all patient feedbackHow patients felt about the care they received at this hospital.
82%Patients said they were given information about recovering at home2% lower than the national average
78%Patients said that nurses always listened to them and explained things well3% higher than the national average
- Recipient of 2
hospital awardsView all awardsPatient Safety Excellence Award™ (2025)
Top in the nation for providing excellence in patient safety by preventing infections, medical errors, and other preventable complications
View all patient feedbackHow patients felt about the care they received at this hospital.
81%Patients said they were given information about recovering at home3% lower than the national average
75%Patients said that nurses always listened to them and explained things well - View all patient feedback
How patients felt about the care they received at this hospital.
80%Patients said they were given information about recovering at home4% lower than the national average
71%Patients said their room and bathroom were always kept clean4% higher than the national average
Learn more about how Healthgrades measures Hospital Quality
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