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Dr. Presley Mock, MD

Dr. Presley Mock, MD

Otolaryngology-Head and Neck Surgery*
35+ years of experience

Dr. Presley Mock, MD is an otolaryngology-head and neck surgery specialist in Dallas, TX and has over 35 years of experience in the medical field. He graduated from University of Texas Health Sciences Center at San Antonio Long School of Medicine in 1986. He is affiliated with medical facilities Texas Health Presbyterian Hospital Dallas and Texas Institute for Surgery at Texas Health Presbyterian Dallas. He is accepting new patients and telehealth appointments.

3.5 Star Rating
Based on 38 reviews 3.5 Star Rating (38 reviews)

Practice

8440 Walnut Hill Ln Ste 500 Dallas, TX 75231
Telehealth available

At a Glance

  • Areas of Expertise
    Dr. Mock specializes in the areas of Otolaryngology & Otolaryngology-Head and Neck Surgery. See board certifications
  • Easy Scheduling
    Patients said scheduling was easy. See reviews
  • Offers Telehealth
    This doctor offers telehealth appointments. Call the office to schedule an appointment.
  • Practices at Top Hospital
    Patient Safety Excellence Award™ See hospitals
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Dr. Mock's Reviews

Likelihood to recommend Dr. Mock

3.5
38 ratings, 15 with a written review
5 star
53%
53%
4 star
8%
8%
3 star
3%
3%
2 star
8%
8%
1 star
29%
29%

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Proceed with caution
Dr Mock severely damaged my quality of life. I was scheduled to have Antrostomy and Antrotomy (Sinus Surgery) at Presbyterian Hospital. At the last minute Dr. Moss rescheduled the surgery at his office (more money for him). I wound up with MRSA in my sinus cavity that spread throughout my head. I am lucky to be alive and will suffer the consequences for the rest of my life! I should have sued him and his practice.
What went well
No results
What could be improved
  • Didn't trust the provider's decisions
Helpful
Apr 29, 2025
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Questionable Business Practices
Took my daughter (14) to see him for possible septoplasty. She was under my wife’s insurance and we confirmed with the office they were in network. I recently used my insurance to get a septoplasty for myself with another provider and we could tell things seemed off so we decided not to proceed with surgery in March. In December my wife gets a call from collections saying a bill was past due from Dr. Mock’s office because coverage was denied by insurance. She calls her insurance and they say the office never filed a claim with them and they asked for proof of denial and they couldn’t provide it. In January, Dr. Mock’s office charged a bill to my minor daughter. The entire time the staff has been rude to my wife on the phone and even the insurance representative stated they were unprofessional to her. Our representative said don’t pay them anything because she will take it upon herself to make sure this office doesn’t collect a cent.
What went well
No results
What could be improved
No results
Helpful
Feb 04, 2025
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I had surgery on January 25th and all I have to say is I wished I would have found doctor Mock years ago!! He is by far the BEST ENT in the Dallas area! The office is always clean and the front office staff are always super nice and welcoming. I drive almost an hour to go see him and it’s so worth the drive.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
2 others found this helpful
Helpful
Sonya Moore – Feb 15, 2022
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Very caring, ask questions, understands your health issues.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Aug 21, 2020
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I went to Dr Mock as s referral for ear infections & tinnitus! He was articulate & accurate! Thanks Dr Mock
What went well
No results
What could be improved
No results
2 others found this helpful
Helpful
Larry swann – Apr 13, 2020
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Horrible. He spent 4 minutes with my mom she went in there to be seen with three lumps on her neck took them almost two weeks to get her authorized to go to a hospital for a biopsy. Told her it would take five to seven days for results, we waited, called them, no answer , finally they called her after almost 5 weeks and wanted to know how she was feeling and then told her they have the culture in but nobody could read it until the doctor got back from vacation what kind of crap is that? Stay away people, worthless place.
What went well
No results
What could be improved
  • Office environment
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
3 others found this helpful
Helpful
Mar 07, 2020
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Dr. Mock has performed many surgeries on me. All went very well and better than expected. I just found out last week I was born with a heart defect, a hole in my heart and a hole in my lung. Four valves go the wrong way. I am getting ready for major open heart and lung surgery. I was told I would have a massive heart attack if I had any other surgery before getting this fixed. I have had 63 surgeries I never had one issue. Dr. Mock has and I know always will be there for me. His nurse Tracie is the most caring human being I have ever met in my life. All surgeries went well and were extremely positive. Duwanna Zaky
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
2 others found this helpful
Helpful
Duwanna Zaky – Sep 17, 2019
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My mother saw him for lymphadenopathy in her neck 6 months ago. He did no biopsy, only ultrasound and instructed her to follow up in 1 year. Now she has lymphoma and she could have started treatment sooner. I hope this does not happen to other patients.
What went well
No results
What could be improved
No results
3 others found this helpful
Helpful
Apr 24, 2019
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I've been to Dr Mock a few times, and felt his advice was decent, although never had more than a few mins of his time. Today I left work early, drove out to his office (early afternoon), only to be told He wasnt there yet. Meanwhile, a woman was leaving, saying she'd already waited an hour. I, too, proceeded to wait an hour, then left as well, being told he STILL not there. When asked about rescheduling I was told there was nothing open for another month.. plenty of time to find a new doc!
What went well
  • Office environment
  • Explained conditions well
What could be improved
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Appointment was rushed
  • Long wait times
1 other person found this helpful
Helpful
Amanda in Dallas, TX – Dec 20, 2018
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Waited over 4 days for a call back to schedule an appointment, then once I received the call back the scheduler (Marsha) was EXTREMELY RUDE, AND UNPROFESSIONAL. Refusing to schedule my appointment because I didn't have my insurance number on hand. She refused to allow me to speak with a Office manager and hung up on me 2 different times.
What went well
No results
What could be improved
  • Office environment
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
  • Long wait times
2 others found this helpful
Helpful
Tamara Thomas – Aug 08, 2018
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Did balloon procedure and did not work. Extremely painful and the amount was not discussed with me previously. All follow up appt I’ve had to wait over 2 hours before I was seen.
What went well
  • Explained conditions well
What could be improved
  • Staff wasn't friendly
  • Didn't trust the provider's decisions
  • Long wait times
1 other person found this helpful
Helpful
Dallas, TX – Nov 30, 2017
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Dr. Presley Mock performed surgery to remove a small growth on and in one of my gums, which a dermatologist previously determined as something of considerable concern being possibly cancerous. The procedure was done by Dr. Mock with an anesthesiologist whom Dr. Mock arranged for the entire surgery. Samples were taken at various levels of the excision and analyzed on-the-fly by a micro oncologist. Fortunately, I was cancer free. Everything healed perfectly and there were no complications.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Sam Redman in Dallas, TX – Jul 29, 2016
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Excellent Doctor! Great explanations, Great Bedside Manor I would recommend his professionalism to any one that ask.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
BWright in Dallas, TX – Jun 28, 2016
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It was very disappointing. He insisted on the balloon procedure, and he only made me worse. I would never see him again.
What went well
  • Office environment
  • Appointment scheduling
  • Staff friendliness
What could be improved
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Appointment was rushed
  • Didn't trust the provider's decisions
6 others found this helpful
Helpful
Dallas, TX – May 19, 2016
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Excellent doctor! He cleared my ear up. If you need a doctor go to him.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Faye A in Dallas Tx – Apr 01, 2016
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Leave a review

How was your experience with Dr. Mock?

About Me

biography

Dr. Presley Mock, MD is an otolaryngology-head and neck surgery specialist in Dallas, TX and has over 35 years of experience in the medical field. He graduated from University of Texas Health Sciences Center at San Antonio Long School of Medicine...read more
  • Otolaryngology-Head and Neck Surgery

*Healthgrades does not verify qualifications for medical specialties. Please verify your provider's specialty and qualifications directly with your provider and applicable medical board.

  • University Of Texas Health Sciences Center At San Antonio Long School Of Medicine

    Medical School, 1986
American Board of Medical Specialties®
American Board of Otolaryngology
Otolaryngology
American Board of Otolaryngology - Head and Neck Surgery®
Otolaryngology-Head and Neck Surgery
Self designated 
For detailed information about any of the below board actions, please search for the provider's records on the linked state licensing board or the Federation of State Medical Boards. To learn more about the difference between these sources, please refer to our FAQs.
Healthgrades has not received any data indicating a board action exists for this provider.

Locations

Practice

Texas Medical and Surgical Associates PA8440 Walnut Hill Ln Ste 500 Dallas, TX 75231
1

Affiliated Hospitals

  • Texas Institute for Surgery at Texas Health Presbyterian Dallas

    7115 Greenville Ave
    Dallas, TX 75231
    Recipient of 6
    hospital awards

    Patient Safety Excellence Award™ (2025, 2024, 2023)

    Top in the nation for providing excellence in patient safety by preventing infections, medical errors, and other preventable complications

    Outstanding Patient Experience Award™ (2024, 2023, 2022)

    Top in the nation for providing excellence in patient safety by preventing infections, medical errors, and other preventable complications

    View all awards

    How patients felt about the care they received at this hospital.

    92%
    Patients said they were given information about recovering at home

    4% higher than the national average

    90%
    Patients said that nurses always listened to them and explained things well

    8% higher than the national average

    View all patient feedback
  • Texas Health Presbyterian Hospital Dallas

    8200 Walnut Hill Ln
    Dallas, TX 75231
    Recipient of 15
    hospital awards

    Patient Safety Excellence Award™ (2023)

    Top in the nation for providing excellence in patient safety by preventing infections, medical errors, and other preventable complications

    View all awards

    How patients felt about the care they received at this hospital.

    84%
    Patients said they were given information about recovering at home
    76%
    Patients said that doctors always listened to them and explained things well
    View all patient feedback
Learn more about how Healthgrades measures Hospital Quality