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Dr. Shondra Smith, MD

Dr. Shondra Smith, MD

Dermatology*
30+ years of experience

Dr. Shondra Smith, MD is a dermatologist in Lake Charles, LA and has over 30 years of experience in the medical field. Dr. Smith has extensive experience in Skin Cancer & Excision, Skin Conditions, and Cosmetic Skin Procedures. She graduated from Tulane University of Louisiana in 1993. She is affiliated with medical facilities such as West Calcasieu Cameron Hospital and Allen Parish Hospital. She is accepting telehealth appointments.

3.3 Star Rating
Based on 26 reviews 3.3 Star Rating (26 reviews)

Practice

3635 Nelson Rd Lake Charles, LA 70605
Telehealth available

At a Glance

  • Area of Expertise
    Dr. Smith specializes in the area of Dermatology. See board certifications
  • Friendly Staff
    Patients said the staff was friendly. See reviews
  • Offers Telehealth
    This doctor offers telehealth appointments. Call the office to schedule an appointment.
  • Practices at Top Hospital
    Outstanding Patient Experience Award™ See hospitals
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Dr. Smith's Reviews

Likelihood to recommend Dr. Smith

3.3
26 ratings, 15 with a written review
5 star
58%
58%
4 star
0%
0%
3 star
0%
0%
2 star
0%
0%
1 star
42%
42%

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happy with the results
I have been getting treatment on my glabella and forehead area for a while now here and the results have been amazing !! I love Cindi and all of the staff.
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Katherine – Jan 11, 2024
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Awful, I posted commentary unfavorable to this doctor. My treatment by Cindi with no md in sight left me permanently scarred. I have spent 10,000 dollars trying to fix this. After formal letters ive heard nothing back. And, Now my first commentary has mysteriously vanished ... hmmm? I wonder where it went
What went well
No results
What could be improved
  • Didn't listen or answer questions
  • Didn't trust the provider's decisions
2 others found this helpful
Helpful
Jul 21, 2020
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Horrible! They burned the side of my face. It has cost me over 10,000 to get it erased and you can still see it. A MD should have done the laser treatment not the assistant. I, like others, have never laid eyes on Shondra. They did refund my money for the procedure. I sent them a demand letter asking to be reimbursed for all of the procedures to treat scarring. I haven’t received any kind of correspondence, not even an “I’m sorry”. Now I have to pay an attorney. I am livid.
What went well
No results
What could be improved
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Didn't trust the provider's decisions
Helpful
Jun 23, 2020
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Excellent staff at this doctor's office. Making appointments is easy, wait time is minimal (they do a great job keeping to their schedule and don't seem to over-book), nurses and Dr. Smith are all knowledgeable and friendly and make sure that I understand what I need to know. Highly recommend this office for any dermatological needs.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
2 others found this helpful
Helpful
Apr 11, 2018
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Met with Cindi for Hair removal. She is professional and caring with her patients.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Brian LeJune in Lake Charles, Louisiana – Apr 11, 2018
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My husband and I both see Savannah! We love her! She has been helpful and proactive in helping us get our skin in tip top shape! She also listens to your needs and gets you the products or services you need! Thank you! The Langhofers
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Kasey Langhofer and Jason Langhofer in Lake Charles – Apr 04, 2018
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We've been to this office several times for two different patients, yet we have never seen Dr. Smith. We always see a PA. The PA does not listen to my questions, and forgets to give me prescriptions. They prescribe expensive products my insurance won't cover. The PA did not explain the procedure she was doing, and in fact, talked to her coworker about personal business throughout my procedure. Finally, the chairs in the waiting room are dirty and the plants are dusty.
What went well
No results
What could be improved
  • Office environment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
5 others found this helpful
Helpful
Lake Charles – Mar 01, 2018
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Amazing staff. I was very comfortable.. Excellent results! Hope to see y'all soon
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Jan 22, 2018
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I have been seeing Cindi at Dr Sonda Smith's office. She has been wonderful. I am very happy with my entire experience there. I have learned so much from Cindi and I trust all her recommendations. I saw another dermatologist in Lafayette before I came to Dr Sonda's office. Not only were they more expensive but I left in tears. They did not listen to me or help me in any way. I will never go anywhere else. Everyone in the office is so nice.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Johnson in Kinder, LA – Aug 27, 2017
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Absolutely love Dr. Smith & her staff. I've had many services done here over the years & have always been impressed & totally satisfied! Lip injections are my favorite. She's extremely quick (60 seconds or less) & consistently perfect at getting them 100% symmetrical! Take it from a very picky makeup artist...if your wanting your lips done or any cosmetic procedure then she's your go-to-doctor!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Krystal in Lake Charles, LA – Aug 23, 2017
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I love Dr. Smith and her staff. She is busy because she is the BEST! And she hand picks her employees because she wants them to be the best as well. I had a skin cancer scare. I called the office in tears and they saw me the next day. Thank God it was nothing.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
4 others found this helpful
Helpful
Jackie – Apr 14, 2017
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My wife and I have been seeing Dr Smith and her staff for several years. I've had some skin cancers and my wife has received laser treatments. I can recommend her office 100%. Besides the excellent treatment I have never seen a doctors office that runs so efficiently. They always see us on time and treat us quickly. Maybe she should consult other doctors on how to run a office.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
2 others found this helpful
Helpful
Steve in Leesville, LA – Mar 29, 2017
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I have been seeing Dr. Smith for years, I completely trust her and her staff. i have seen her for routine dermatology treatments and for cosmetic treatments.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
melinda in Lake Charles, LA – Nov 27, 2016
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I've been a patient here for years but once I had broken out in a terrible rash on my face & had to wait two weeks before being seen & they didn't even attempt to work me in. I made the mistake of having lip fillers done here & ended up with uneven, lumpy lips & a hematoma. She also injected me without numbing me & told me "you sure are picky" when I went back for my touch up & expressed my concern on the uneven spots! She basically rushed in & rushed out & was SO RUDE! I WILL NEVER GO BACK!
What went well
  • Office environment
  • Wait times
What could be improved
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
3 others found this helpful
Helpful
Lake Charles, LA – Sep 13, 2016
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I was there with my teenage son for acne. We never saw Dr. Smith. We always had the nurse practitioner. She spoke to my son exclusively. While I can appreciate that he needed to speak for himself, the reality is that parental supervision is crucial at this age. We spent a lot of money each visit on several medications that were seldom used properly. I would not recommend this office to anyone. I regret the time and money that was wasted there.
What went well
  • Office environment
  • Staff friendliness
What could be improved
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Appointment was rushed
  • Didn't trust the provider's decisions
7 others found this helpful
Helpful
Lake Charles, LA – Jun 14, 2016
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About Me

biography

Dr. Shondra Smith, MD is a dermatologist in Lake Charles, LA and has over 30 years of experience in the medical field. Dr. Smith has extensive experience in Skin Cancer & Excision, Skin Conditions, and Cosmetic Skin Procedures. She graduated from...read more
  • Dermatology

*Healthgrades does not verify qualifications for medical specialties. Please verify your provider's specialty and qualifications directly with your provider and applicable medical board.

  • Tulane University Of Louisiana

    Medical School, 1993
American Board of Medical Specialties®
American Board of Dermatology®
Dermatology
For detailed information about any of the below board actions, please search for the provider's records on the linked state licensing board or the Federation of State Medical Boards. To learn more about the difference between these sources, please refer to our FAQs.
Healthgrades has not received any data indicating a board action exists for this provider.

Online Care For Eczema (Sponsored)

Locations

Practice

Unavail3635 Nelson Rd Lake Charles, LA 70605
1

Affiliated Hospitals

  • CHRISTUS Ochsner Saint Patrick Hospital

    524 Doctor Michael Debakey Dr
    Lake Charles, LA 70601
    Recipient of 3
    hospital awards

    How patients felt about the care they received at this hospital.

    86%
    Patients said they were given information about recovering at home

    2% higher than the national average

    80%
    Patients said that doctors always listened to them and explained things well

    4% higher than the national average

    View all patient feedback
  • West Calcasieu Cameron Hospital

    701 Cypress St
    Sulphur, LA 70663
    Recipient of 1
    hospital award

    Outstanding Patient Experience Award™ (2024)

    Top in the nation for overall patient experience based on nine measures related to doctor and nurse communication, hospital cleanliness and noise levels, and medication and post-discharge care instructions

    View all awards

    How patients felt about the care they received at this hospital.

    85%
    Patients said they were given information about recovering at home

    1% higher than the national average

    82%
    Patients said that nurses always listened to them and explained things well

    7% higher than the national average

    View all patient feedback
  • Lake Charles Memorial Hospital

    1701 Oak Park Blvd
    Lake Charles, LA 70601

    How patients felt about the care they received at this hospital.

    83%
    Patients said they were given information about recovering at home

    1% lower than the national average

    81%
    Patients said that doctors always listened to them and explained things well

    5% higher than the national average

    View all patient feedback
Learn more about how Healthgrades measures Hospital Quality