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Dr. Susan Cera, MD

Dr. Susan Cera, MD

General Surgery*
25+ years of experience

Dr. Susan Cera, MD is a general surgeon in Naples, FL and has over 25 years of experience in the medical field. She graduated from Georgetown University School of Dentistry in 1998. She is affiliated with Physicians Regional Medical Center Pine Ridge. She is accepting new patients.

3.9 Star Rating
Based on 49 reviews 3.9 Star Rating (49 reviews)

Practice

6376 Pine Ridge Rd Ste 300 Naples, FL 34119

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At a Glance

  • Areas of Expertise
    Dr. Cera specializes in the areas of Colon & Rectal Surgery & General Surgery. See board certifications
  • Explains Conditions Well
    Patients said this doctor explains conditions well. See reviews
  • Friendly Staff
    Patients said the staff was friendly. See reviews
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Dr. Cera's Reviews

Likelihood to recommend Dr. Cera

3.9
49 ratings, 20 with a written review
5 star
67%
67%
4 star
4%
4%
3 star
2%
2%
2 star
4%
4%
1 star
22%
22%

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removal of hemroids
I left the hospital still throwing up and had to call 911 a few hrs.later after getting home, call the office 4 times the following day, no has yet returned my call… still in alot of pain
What went well
  • Appointment scheduling
  • Appointment wasn't rushed
What could be improved
  • I didn't feel respected
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Didn't trust the provider's decisions
  • Long wait times
3 others found this helpful
Helpful
Oct 26, 2023
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Very professional and personable
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Elizabeth Licata – May 04, 2021
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Dr. Cera is very friendly and took care of my issue same day in the office. Highly recommend!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
2 others found this helpful
Helpful
KFNaples – Mar 11, 2021
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Dr Cera is a true physician who puts her patient's welfare first. She is very experienced , very knowledgable and very plesant. She always answers my questions and I would recommend her without hesitation.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Suzanne O'Callaghan – Jan 10, 2021
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I prefer that a digital rectal exam would not be done while several other persons stood within touching distance to me. There was no explanation of this unusual behavior. They appeared to be looking at a computer screen. What was on the Screen? I do no know, but I was not asked for permission to share the procedure. Just what was going on? I feel I am due an explanation of what seemed to be unprofessional behavior—-at the very least.
What went well
  • Explained conditions well
  • Trusted the provider's decisions
What could be improved
  • Office environment
3 others found this helpful
Helpful
Nov 28, 2020
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Dr Cera is very understanding and cognizant of your feelings. She makes you feel ver comfortable.
What went well
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Margaret Cardillo – Nov 04, 2020
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Yes I recommended. Dr. Susa Cera to my husband I also tell all my friends what a wonderful doctor she is.
What went well
No results
What could be improved
No results
2 others found this helpful
Helpful
Sep 15, 2020
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Dr. Cera is very patient. She does not rush appointments. She provides clear explanations for decisions and is always happy to explain when I have questions. I trust her judgment and absolutely recommend using her.
What went well
  • Listened & answered questions
  • Explained conditions well
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
1 other person found this helpful
Helpful
Jul 22, 2020
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After 5 years I am still suffering from Dr. Cera's operation. I get very sick every day. I cannot eat many meals out. My system is so agitated. Please get a second opinion. I have a new doctor who said he would have tried less aggressive methods with my condition. Dr. Cera likes $$$$$. She likes to operate and makes a lot of money doing procedures that may not be necessary. Plus, she has no after support. I cannot say enough about how horrible she and her staff treated me after the operation. If you have cancer, she is your gal, but if you have other issues get another opinion.
What went well
No results
What could be improved
No results
10 others found this helpful
Helpful
Jun 17, 2020
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Dr Cera’s staff and surgical screening procedure was as comforting as the best day spa
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
2 others found this helpful
Helpful
Jan 18, 2020
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I had chronic terrible hemorrhoids for years that were keeping me off my feet and unable to even stand for 5 minutes at a time. Other doctors kept just giving me useless ligations and claimed they could do nothing else or that a hemorrhoidectomy would be extremely painful and that it may not even help. I thank the heavens I found Dr. Cera! She was the only doctor who was confident she had a solution. She completed the hemorrhoidectomy surgery which went wonderfully well. She gave me my life back and I am so grateful to her.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
5 others found this helpful
Helpful
Stephanie – Dec 12, 2019
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Horrible experience with Dr. Cera! (The facility and it's staff were wonderful). I made an apt. for my annual colonoscopy (cancer) and asked twice if I could do it without anesthesia as I have done up North for 6 years. I was told yes. I then called back twice (after not receiving the Suprep script or instructions and asked again about the anesthesia.) I had Suprep from a previous procedure and never did get the script or instructions and so called back twice 2 days before procedure, and again asked about the anesthesia.. The day before I was called by her office and had a 10 minute discussion about my choice to forgo anesthesia, and when told AGAIN it was all right, spent that day and night doing the prep. I went in at 6AM the next day ONLY TO BE TOLD SHE WOULD NOT DO THE PROCEDURE WITHOUT ANESTHESIA!!!! Dr. Cera, in a very demeaning tone, told me “no one in her office would tell me that” ...as if I was lying!! Who would go through that prep and show up at 6 if you knew she would not
What went well
  • Office environment
  • Staff friendliness
What could be improved
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Appointment was rushed
  • Didn't trust the provider's decisions
9 others found this helpful
Helpful
Dec 06, 2019
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I selected Dr. Cera for a follow-up post d/c from an IP stay for diverticulitis. She has great training and specialized experience with GI surgery. I found her approach to be personal, genuine and authentic. While yes, I need to have surgery, the explanation and choice of how to do it was very clear and to the point. I look forward to having her as part of my healthcare team.
What went well
No results
What could be improved
No results
3 others found this helpful
Helpful
May 23, 2019
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Awful. She performed a surgery on me without asking critical presurgery questions. Another surgeon said I should never have had the surgery. Now I’m stuck with fecal incontinence for life. Post surgery care was subpar.
What went well
  • Office environment
  • Wait times
What could be improved
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
8 others found this helpful
Helpful
Naples, FL – Sep 21, 2018
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She performed my colonoscopy. I absolutely recommend her.
What went well
  • Office environment
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Michelle in Naples, FL – Jul 10, 2018
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Dr.Cera was referred to me back in 2014 , I was very pleased with her disposition, explaining what’s going on in English as to understanding, very good about returning phone calls, checking on you! My cancer had a reacurrance in 2018 and went back to her, she made me feel comfortable, trusting, I would recommend her to anyone!! Thank you, Kim Harless
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Kim Harless in Marco Island , FL – May 22, 2018
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She is excellent. Very nice but also very thorough Takes her time with to and explains everything. She is a great doctor.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
2 others found this helpful
Helpful
Sharon magnus in Bonita Springs, FL – Oct 28, 2017
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Dr Cera is exceptional. Removed my gallbladder and treated my sister for diverticulitis. We both had colonoscopies without a problem. Would highly recommend her .The nicest and most compassionate Dr. Lucky to have her in this area.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
2 others found this helpful
Helpful
Pamela Kocjancic and Tasha Hagman in Ft myers florida – May 08, 2017
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Dr. Cera has great "patient bedside" skills. She takes time to explain things and you can tell she empathizes with your situation. This carries through to her support staff/team as well. Would not hesitate to recommend Dr. Susan Cera!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
2 others found this helpful
Helpful
Naples, FL – Dec 16, 2016
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Overall great experience with Dr.Cera.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
3 others found this helpful
Helpful
Jurjen V in Naples, FL – Aug 07, 2016
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About Me

biography

Dr. Susan Cera, MD is a general surgeon in Naples, FL and has over 25 years of experience in the medical field. She graduated from Georgetown University School of Dentistry in 1998. She is affiliated with Physicians Regional Medical Center Pine Ridge. She is accepting new patients.
  • General Surgery

  • Colorectal Surgery

*Healthgrades does not verify qualifications for medical specialties. Please verify your provider's specialty and qualifications directly with your provider and applicable medical board.

  • Georgetown University School Of Dentistry

    Medical School, 1998
American Board of Medical Specialties®
American Board of Colon & Rectal Surgery®
Colon & Rectal Surgery
American Board of Surgery®
General Surgery
For detailed information about any of the below board actions, please search for the provider's records on the linked state licensing board or the Federation of State Medical Boards. To learn more about the difference between these sources, please refer to our FAQs.
Healthgrades has not received any data indicating a board action exists for this provider.

Locations

Practice

Office6376 Pine Ridge Rd Ste 300 Naples, FL 34119
1

Practice

Naples Hma LLC8300 Collier Blvd Naples, FL 34114
2

Affiliated Hospitals

  • Physicians Regional Medical Center Pine Ridge

    6101 Pine Ridge Rd
    Naples, FL 34119
    Recipient of 2
    hospital awards

    How patients felt about the care they received at this hospital.

    80%
    Patients said they were given information about recovering at home

    4% lower than the national average

    72%
    Patients said that doctors always listened to them and explained things well

    4% lower than the national average

    View all patient feedback
Learn more about how Healthgrades measures Hospital Quality