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Dr. Susan Dorsey, MD

Dr. Susan Dorsey, MD

Internal Medicine*
35+ years of experience

Dr. Susan Dorsey, MD is an internist in Saratoga Springs, NY and has over 35 years of experience in the medical field. She graduated from New York University Grossman School of Medicine in 1987. She is affiliated with medical facilities such as Glens Falls Hospital and Saratoga Hospital. She is accepting new patients and telehealth appointments.

3.1 Star Rating
Based on 62 reviews 3.1 Star Rating (62 reviews)

Practice

1 West Ave Ste 330 Saratoga Springs, NY 12866
Telehealth available

At a Glance

  • Area of Expertise
    Dr. Dorsey specializes in the area of Internal Medicine. See board certifications
  • Offers Telehealth
    This doctor offers telehealth appointments. Call the office to schedule an appointment.
  • Recent Reviews
    Reviews made in the last 30 days. See reviews
  • Hospital Satisfaction
    Patients said they were highly satisfied at this doctor's hospital. See hospitals
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Dr. Dorsey's Reviews

Likelihood to recommend Dr. Dorsey

3.1
62 ratings, 25 with a written review
5 star
50%
50%
4 star
0%
0%
3 star
2%
2%
2 star
6%
6%
1 star
42%
42%

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Rude and doesn't care about her patients.
Dr. Dorsey sees my son, she doesn't read their records before seeing them. When he mentioned some issues, he is having she laughed at him. She just wants to medicate him instead of looking for the root cause. He has a hernia which she refuses to send him to a surgeon for that. And when he was leaving, she said oh you are 45 should we schedule you for a colonoscopy? Which she already did, and he had that and endoscopy and was diagnosed with the hernia then. Proving she doesn't look at the records before going into the room.
What went well
No results
What could be improved
  • I didn't feel respected
  • Didn't listen or answer questions
  • Appointment was rushed
  • Didn't trust the provider's decisions
Helpful
Apr 04, 2025
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Stay away! She neglects her patients
Did not order an x-ray for elderly patient with pneumonia. No follow-up. Neglects patients.
What went well
No results
What could be improved
  • I didn't feel respected
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
  • Long wait times
Helpful
Feb 22, 2025
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Compassionate and excellent diagnosistician
I am a now retired healthcare provider. Dr. Dorsey has been my primary care doctor for over 25 years and has provided excellent care and guidance for multiple chronic immune system issues.
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Lynn P – Feb 01, 2025
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Travel to see her
Dr. Dorsey is thorough, thoughtful, and professional. I am confident in her care. I have moved away from Saratoga and travel to see her. I would recommend her to anyone who asks.
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Janet James – Nov 25, 2024
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This is a dangerous practice. I would run!
Comment has been clear.
What went well
No results
What could be improved
  • I didn't feel respected
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
1 other person found this helpful
Helpful
Oct 21, 2024
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Very unprofessional, rude, insulting, offensiv
She was so rude to me. I had a serious problem. She did nothing to help me. She just yelled at me for 10 minutes, and then walked out !! She treated me awful. This was a few years ago, and I felt that now I should let people know about this terrible experience ! I have not spoken to her since. I know how absolutely shocked poor Dr. Noonan would be if he knew. She has no idea how that awful day affected me, and still does. I have not seen a physician in a 1 year. I have no desire to be treated with no respect and get no help for my problems. She is horrible!!! I got treatment elsewhere and the wonderful Doctors and nurses got me though. They helped me with my problem; no help from Dorsey. I wonder how many other patients are afraid to say something !!!!!
What went well
  • Appointment scheduling
  • Staff friendliness
  • Wait times
What could be improved
  • I didn't feel respected
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Appointment was rushed
  • Didn't trust the provider's decisions
4 others found this helpful
Helpful
Apr 03, 2024
We appreciate your feedback. Please contact us,... Read More
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Inaccurate diagnosis
Dr Dorsey in multiple occasions has our innacurate information in my chart and has misdiagnosed me a couple of times. I do not trust her.
What went well
  • I felt respected
  • Appointment scheduling
What could be improved
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
  • Long wait times
5 others found this helpful
Helpful
Oct 27, 2023
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Trusted Primary Care DR for 10+years
Dr Dorsey has been seeing me for over 10 years. I strongly believe she’s a physician that cares about my health and even follows up with my other providers to keep my medical record updated. I feel she offers up her medical opinion easy and always has knowledgeable insights into my health concerns. She is never condescending when explaining I have been misinformed by the internet. If I ask for certain labs to be drawn she always obliges and her staff does send me copies of results which I truly appreciate. I find her office to be quite busy every time I am in there. There are signs recently added in the waiting area to encourage patients to be mindful and respectful to all of the staff.
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
  • Long wait times
1 other person found this helpful
Helpful
Jamie C – Aug 05, 2023
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Dr. Dorsey is an amazing physician. She listens and cares, and explains medications thoroughly. The best experience with a physician that I've ever had.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
1 other person found this helpful
Helpful
Michelle Queen – Jul 24, 2023
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She is Awesome!
She is very thorough and informative about everything. She also has a very friendly personality. She took excellent care of my husband when he developed Prostate Cancer and I will never forget that...Thank You Dr. Dorsey for everything...
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Cherylle Hudak – Jul 19, 2023
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Dr Susan Dorsey
Dr Dorsey was terrific. Best I can say is I trust her. She was sincerely interested in helping me.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
E Gordon – Jun 08, 2022
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Horrible and incompetent doctor
Dr. Dorsey gave me erroneous medical advice that conflicted with a doctor who I've known and trusted for many years. Had I trusted and taken her advice, I could have wound up very sick.
What went well
No results
What could be improved
  • Didn't explain conditions well
  • Didn't trust the provider's decisions
6 others found this helpful
Helpful
Mar 08, 2022
We appreciate your feedback. Please contact us,... Read More
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My husband and I have been patients with Dr. Dorsey for many years. In our opinion she is outstanding, extremely thorough and easy to talk to. She listens and solve the problem. She is courteous, efficient and non judgemental. We are very pleased with her service and would highly recommend her! Her staff are always pleasant to deal with and super efficient which is rare nowadays. Rose and Emily are amazing! It is so refreshing to be treated so promptly and pleasantly. It is also so efficient, as their office has imaging in the same building.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Jo-Ann Monroe – Sep 15, 2021
Jo-Ann, thank you for taking the time to share... Read More
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Dr. Dorsey is fine but staff is horrible. Last week I called for for medication refill and here a week later and still waiting. I called for the refill once again today. I have only one dose left. Yesterday I called with a problem that could have easily and quickly could be remedied. I waited 4 hours for a nurse to return my call. I went to urgent care and within an hour I was walking out the door with problem diagnosed.
What went well
No results
What could be improved
  • Long wait times
2 others found this helpful
Helpful
Aug 20, 2021
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I recently switched to Dr. Dorsey, after having a doctor for several years that was not at all helpful and my check-ups were perfunctory at best. Dr. Dorsey spent a lot of time with me, asks good questions, provides very clear and thorough explanations to my questions, and she and her office staff were very efficient around setting up routine procedures like a mammogram. I am so glad that I switched doctors. I do agree that her office staff are gruff. That's not OK but I'm going to see the doctor, not the receptionist.
What went well
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
  • Staff wasn't friendly
1 other person found this helpful
Helpful
Jan 20, 2021
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She is very reserved. She is very thorough and made me feel comfortable the whole time. It takes a while to get to know her. Excellent primary care doctor.
What went well
  • Listened & answered questions
  • Explained conditions well
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
2 others found this helpful
Helpful
Sep 20, 2020
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Very knowledgeable, always addresses all my questions and problems. Always encourages healthy lifestyle which I appreciate a lot. I was always able to get an appointment on short notice when I need it.
What went well
No results
What could be improved
No results
Helpful
Anna – Dec 05, 2019
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I found Dr Dorsey to be very knowledgeable. She answered all my questions and I am happy to have her as a resource for my health.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Oct 30, 2019
Hi Susan, we are happy to hear that you had such... Read More
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I have been very pleased with Dr. Dorsey's care. Unlike other physicians I have been to who seem to just want you in and out the door as fast as possible, I felt Dr. Dorsey gave me her time and attention without being rushed.
What went well
No results
What could be improved
No results
3 others found this helpful
Helpful
Mar 28, 2019
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Dr. Dorsey was kind, extremely smart and comforting. She took the time to hear my concerns and respond thoroughly. I am very pleased with her and the other health care professionals in her office.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
6 others found this helpful
Helpful
Lisa Denney in Clifton Park, NY – Jul 13, 2018
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About Me

biography

Dr. Susan Dorsey, MD is an internist in Saratoga Springs, NY and has over 35 years of experience in the medical field. She graduated from New York University Grossman School of Medicine in 1987. She is affiliated with medical facilities such as...read more
  • Internal Medicine

*Healthgrades does not verify qualifications for medical specialties. Please verify your provider's specialty and qualifications directly with your provider and applicable medical board.

  • Albany Medical Center

    Residency Hospital
  • New York University Grossman School Of Medicine

    Medical School, 1987
American Board of Medical Specialties®
American Board of Internal Medicine®
Internal Medicine
For detailed information about any of the below board actions, please search for the provider's records on the linked state licensing board or the Federation of State Medical Boards. To learn more about the difference between these sources, please refer to our FAQs.
Healthgrades has not received any data indicating a board action exists for this provider.

Online Care for Prescription Refills (Sponsored)

Locations

Practice

Community Care Physicians PC1 West Ave Ste 330 Saratoga Springs, NY 12866
1
  • Call
  • Fax
  • Hours
    • Mon: 8:00am - 5:00pm
    • Tue: 8:00am - 5:00pm
    • Wed: 8:00am - 5:00pm
    • Thu: 8:00am - 5:00pm
    • Fri: 8:00am - 5:00pm
  • Directions

Practice

Office711 Troy Schenectady Rd Ste 201 Latham, NY 12110
2

Affiliated Hospitals

  • Saratoga Hospital

    211 Church St
    Saratoga Springs, NY 12866
    Recipient of 9
    hospital awards

    Outstanding Patient Experience Award™ (2023, 2022)

    Top in the nation for overall patient experience based on nine measures related to doctor and nurse communication, hospital cleanliness and noise levels, and medication and post-discharge care instructions

    View all awards

    How patients felt about the care they received at this hospital.

    87%
    Patients said they were given information about recovering at home

    3% higher than the national average

    82%
    Patients said that nurses always listened to them and explained things well

    7% higher than the national average

    View all patient feedback
  • St Peter's Hospital

    315 S Manning Blvd
    Albany, NY 12208
    Recipient of 13
    hospital awards

    America's 250 Best Hospitals Award™ (2023)

    Top 5% in the nation for consistently delivering clinical quality

    View all awards

    How patients felt about the care they received at this hospital.

    85%
    Patients said they were given information about recovering at home

    1% higher than the national average

    79%
    Patients said that nurses always listened to them and explained things well

    4% higher than the national average

    View all patient feedback
  • Glens Falls Hospital

    100 Park St
    Glens Falls, NY 12801
    Recipient of 2
    hospital awards

    How patients felt about the care they received at this hospital.

    84%
    Patients said they were given information about recovering at home
    80%
    Patients said that doctors always listened to them and explained things well

    4% higher than the national average

    View all patient feedback
Learn more about how Healthgrades measures Hospital Quality