Dr. Thomas Falace, MD

I have been using this practice for about a year and a half. In November 2023, this practice changed to IConnect for their patient information systems. They did not bring my historical information over for the benefit of the patient or provider and did not review previous tests that were still available to them before ordering additional bloodwork tests. I had a PSA test done in May 2023 (which has been very good in the past) but it was not visible in their new system when I had my bloodwork done in November 2023 when they ordered it again. My insurance refused to pay for it. What I received from the office manager was an apology for my "inconvenience" and a discharge letter from this practice. The office manager is Creola (Cree) Smith. She is rude and has bounced around from practice to practice in the Savannah area for a number of years. She is of retirement age and needs to be replaced. I am taking this up the chain through St. Josephs/Candler until I receive some sort of satisfaction. Currently, I am sitting on a past due bill from Quest Diagnostics for $163.33. I am sure that if this has happened to me, it has happened to others. Most people would just pay the bill without questioning it.

Dr. Falace regularly takes the time to listen to and document my concerns. He is always professional and thorough. Dr. Falace explains labs, conditions, and medications clearly and concisely. He always provides appropriate empathy, care, and professionalism. I have enjoyed all the staff in his office, including nurses, pharmacist, lab technicians, scheduling, and reception staff.

I recently began receiving care from Dr. Thomas Falace, and my experience has been outstanding. From the initial appointment to subsequent follow-ups, Dr. Thomas Falace has demonstrated an unparalleled level of professionalism and expertise. His compassionate and patient-centric approach immediately put me at ease, fostering a trusting and comfortable environment. Dr. Falace takes the time to listen attentively, thoroughly addressing my concerns and providing clear explanations of diagnoses and treatment options. I appreciate his commitment to personalized care, which has made a significant positive impact on my overall health and well-being. Thanks Dr. Falace. Sincerely Your patient James Moore.

The front desk staff were polite and professional. But that is where the good stops. The nurse speaks in Ebonics and the Dr lacks compassion or caring. If you’re looking for a good doctor keep looking.