Dr. Elena Massarotti, MD

Rheumatology*•Female•Age 65

Rheumatology*

Dr. Elena Massarotti, MD is a rheumatologist in Boston, MA and has over 40 years of experience in the medical field. Dr. Massarotti has extensive experience in Vasculitides and Osteoporosis & Screening. She graduated from Tufts University in 1984. She is affiliated with medical facilities such as Brigham and Women's Faulkner Hospital and Brigham and Women's Hospital. She is accepting new patients and telehealth appointments.

Dr. Elena Massarotti, MD

Practice

75 Francis St Boston, MA 02115
Telehealth availableTelehealth services available
(617) 732-6523
Telehealth availableTelehealth services available
|

Accepting new patients

(617) 732-6523

At a Glance

  • Areas of Expertise
    Dr. Massarotti specializes in the areas of Internal Medicine & Rheumatology. • See board certifications
  • Friendly Staff
    Patients said the staff was friendly. • See reviews
  • Offers Telehealth
    This doctor offers telehealth appointments. Call the office to schedule an appointment.
  • Practices at Top Hospital
    America's 250 Best Hospitals Award™ • See hospitals

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Dr. Massarotti's Reviews

Likelihood to recommend Dr. Massarotti

2.8
27 ratings, 16 with a written review
5 star
44%
44%
4 star
0%
0%
3 star
0%
0%
2 star
4%
4%
1 star
52%
52%

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bad diagnosis
With all the misdiagnoses, oversights, and plain incompetence of the staff, I’m truly amazed that Dr Massarotti is still allowed to practice medicine. I’ve begged my wife to find a new Dr for years, yet she still returns. The Dr ordered multiple labs. Two weeks later, my wife had to call to ask for results. The staff ensured her they were all normal. She has been miserable and half alive since then. She has been in multiple times since then. The Dr recommended antidepressants. The Dr called after her last appointment (we have been 3x since feeling so rotten). Indicated she reviewed the labs and asked if we were taking the medication prescribed. Uhh... 3 appointments and its like your talking to a empty box. Time to find a real Dr who actually wants to be a Dr.
What went well
No results
What could be improved
  • I didn't feel respected
  • Didn't explain conditions well
  • Didn't trust the provider's decisions
3 others found this helpful
Helpful
incompetence – Sep 26, 2024
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A thorn among roses.
As the caretaker for a family member with multiple systemic and chronic conditions (including a primary rheumatic disease), I have met dozens of incredible Brigham doctors. Dr. Massarotti was the exception to the rule. She seemed immediately skeptical and invalidating of the young adult whom I accompanied to the appointment. She was quick to chalk her problems up to a somatic condition and to dismiss multiple laboratory anomalies, years of documented signs and symptoms, significant family history and multiple rheumatology referrals from doctors at Boston Children’s Hospital. It was nothing short of stunning. Seems like she is one of those docs who bristles at patients who’ve attempted to educate themselves about their results and possible conditions. The patient I’m referring to went to a top hospital in the metropolitan area she moved to. It took some additional time and testing, but she was eventually diagnosed with one of the more rare diseases.
What went well
  • Appointment scheduling
  • Staff friendliness
  • Wait times
What could be improved
  • I didn't feel respected
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Appointment was rushed
  • Didn't trust the provider's decisions
3 others found this helpful
Helpful
Educated patient – Apr 26, 2024
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Listen to bad reviews, they are right.
Felt rushed, dismissed and was told I dont have diagnosis that I am currently being treated for 5 years .She dismissed all records and never even reviewed them before the appointment. Interrupted a lot and tried to steer diagnosis into a somatic event. Very disappointed, expected more knowledge from her experience.
What went well
  • Appointment scheduling
  • Staff friendliness
  • Wait times
What could be improved
  • I didn't feel respected
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Appointment was rushed
  • Didn't trust the provider's decisions
2 others found this helpful
Helpful
Mar 20, 2024
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Highly recommend Dr. Massarotti
Dr Massarotti has been my rheumatologist for quite a few years now, for the management of systemic Lupus. As a mother of a young son, my goal is to live a long and healthy life and be here for my son. She has always taken the time to hear my concerns, do thorough bloodwork, and come up with a plan that makes sense for both my short term and long term health. She helps me manage my Lupus with exercise, diet and supplements and reserves the medication for only when needed, as many of the medications have side effects that can be challenging. I have felt that Dr. Massarotti's goal is to keep her patients healthy for as long as possible. She has always been very kind, considerate and listened to me completely. I'm surprised that other reviews are not as positive, as that's never been my own experience. I feel very safe in her care and thankful to have one of the best rheumatologists in Boston as my doctor.
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Nikki – Feb 29, 2024
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Waste of time and money
This doctor is incompetent. I have a rare condition that she clearly was not familiar with, but did not bother to learn about before offering advice that 1.) had nothing to do with the purpose of my visit (rheumatology evaluation), and 2.) were contraindicated for my condition. If I wasn’t well educated about my own disease and had followed her advice, I would have been harmed. Thank goodness I knew not to do as she advised. Her notes said that I showed no sign of a separate condition that I have had consistently for ten years and that has been documented recently by other doctors. Why did she get this wrong? Who knows, except that she never actually physically examined me, as would have been necessary for her to reach any proper conclusion on that issue She refused to listen to my symptoms, cut me off when talking, and her notes were full of errors regarding my social history, and a few significant errors in the clinical notes. She really borders on being a dangerous doctor.
What went well
  • Staff friendliness
  • Wait times
What could be improved
  • I didn't feel respected
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Appointment was rushed
  • Didn't trust the provider's decisions
6 others found this helpful
Helpful
Feb 06, 2024
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Complete waste of six month
Absolutely useless. I waited almost six months to see her since I very obviously have arthritis (ER diagnosed me with polyarthritis, meaning I have more than one kind). Since I'm seronegative for rheumatoid arthritis, she said I don't have it. She must be completely unaware that 30% of patients who have RA can be seronegative. Even my psychiatrist knows this! She told me wife (who has been covered with psoriasis for 30 years), that there is no mention of psoriasis in her file and she does not have it. Complete waste of time and money.
What went well
No results
What could be improved
  • Didn't explain conditions well
  • Didn't trust the provider's decisions
  • Long wait times
5 others found this helpful
Helpful
BostonJD – Sep 16, 2023
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extermely condescending
No other way to describe seeing this doctor than to say that both her assistant and myself seemed very uncomfortable with her condescension in speaking to my mother (patient). While she carried herself in high esteem, never did it occur to me just how condescending and rude a doctor could be to their patient. Please, if you don't want to leave an appointment feeling worse than walking in, consider another doctor at this very lovely facility. The staff is pleasant, and the facility clean, but Dr Massarotti is NOT.
What went well
No results
What could be improved
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
3 others found this helpful
Helpful
Jul 27, 2023
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I was referred to Dr M after being diagnosed with Systemic Scleroderma. I was 39, a wife, a mother of 5 and scared to death. I cannot say enough good things about this doctor. She is patient, listens intently to my concerns, never rushes me and provides the BEST medical care I could ever ask for. When Dr M changed hospitals I followed her, like many of her other patients. She’s been my rheumatologist for over 20 years. I am blessed.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Elizabeth – May 21, 2023
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Does not take patients symptoms seriously
Horrible. I found her to be condescending and unresponsive. I have been dealing with chronic pain for years and waited 6 months for the appointment. I am an MD myself, and actually trained at MGH. She introduced herself as "DR. ", but called me by my first name, and later addressed me in her follow up letter as "Ms", not "Dr". I know that is a silly thing, but it represents her general attitude. She ordered routine tests that had previously been ordered by others and told me to keep taking the NSAID that I was taking, do some PT and return in three months. THATS what I have been doing for years!!!
What went well
No results
What could be improved
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
4 others found this helpful
Helpful
Dec 15, 2022
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very rushed
Saw Dr Massorotti for continued body wide symptoms from pain ,rashes, cold extremities, constant headaches. Continually cut me off when trying to speak. Had a diagnosis of arthritis within the first minute or two the appointment. Newsflash arthritis does not show up in a weeks time after never having pain before. Of course if she would have actually listened instead of continually interrupted this would have been easy to rule out. Then wanted me to have a xray for a hip problem I had for 30 years that never caused pain and wanted me to get injections somewhere I didnt have pain. Yes a injection in a part of my body that was not causing pain. My primary care doctor actually had to get involved after the appointment because her notes said "Symptoms sound like they might be disease" apparently she never proofreads her verbal dictation as it looked like it was written by a third grader. Missing words. Double negatives no negatives when there should have been. STAY AWAY!!
What went well
No results
What could be improved
  • Office environment
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
  • Long wait times
2 others found this helpful
Helpful
very rushed, got no help – May 17, 2022
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would not listen to patients symptoms
I saw Dr Massorotti for widespread joint and muscle pain. My first appointment I had a typed out letter stating my symptoms. I tried to hand her the piece of paper twice she refused and finally just set it aside and started asking questions. As she asked questions she continually cut me off when I tried to answer. Finally she just said I think you need to try Celebrex. Never listening to my symptoms. Well I tried it caused nothing but intestinal pain and had to stop. The second appointment she evaluated my hips. The range of motion in my pelvis is non existent. She precedes to evaluate my RIGHT hip. She could not evaluate the left side of my body because of how the room was set up and her wheel chair. She orders a xray which shows arthritis in my LEFT hip. The hip she never looked at. Suggests a cortisone injection in the LEFT hip. I ask why the right hip has the same pain but is perfect on the xrays. CUTS ME OFF AGAIN. And states its all she can do. I would avoid her at all costs refu
What went well
No results
What could be improved
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Appointment was rushed
  • Didn't trust the provider's decisions
6 others found this helpful
Helpful
Feb 01, 2022
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The best experience , ever. Dr Massarotti is so bright, so considerate and so willing to go extra mile for her patients.
What went well
  • Appointment wasn't rushed
What could be improved
No results
Helpful
Vik Mani – Dec 20, 2021
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Avoid at all costs. She would not listen to me when I tried to speak constantly interrupted and left me with no treatment plan or anything. Ordered xrays that I had done 2 months prior. They were identical xrays Id been having problems for 4 years like 2 months was going to show a difference. Another bill still no help, but hey she gets paid.
What went well
No results
What could be improved
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Appointment was rushed
  • Didn't trust the provider's decisions
  • Long wait times
2 others found this helpful
Helpful
very dissapointed – Dec 14, 2021
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Saw several times. First visit when I tried to explain my ongoing pain. She did not let me finish and promptly said you need "Celebrex". Well I have been allergic to NSAIDS my whole life. She referred me to an allergist who I finally saw. Had reactions to "Celebrex" so that didnt work. I also had a typed of description of my health woes she would not read didnt even want to take the paper from my hand. The second appointment I showed her how poor my range of movement was in my pelvis/hips/lower back. She evaluated my right side of my body to check range of motion. Agreed it was pretty bad. Had an xray showed pretty severe arthritis on my left side. She then said I need a injection in my leff hip. But I have the same pains in my right hip!! Didnt want to hear anything about that. She found the problem!! Not I hurt my hip when I was 18, 30 years ago it never bothered me one day until now. Regret seeing her she did not give a complete exam and didnt listen to the patient at all.
What went well
No results
What could be improved
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Appointment was rushed
  • Didn't trust the provider's decisions
6 others found this helpful
Helpful
would not listen to patient, or give a complete ex – Jul 10, 2021
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I saw Dr. Massarotti for a routine follow- up visit. Due to the fact that she was so intrepid in her evaluation, she noted something off in my blood counts. As a result, to make a long story short, she saved my life.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
1 other person found this helpful
Helpful
Sep 17, 2020
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Dr. Massarotti was the best doctor I have ever seen. I have been dealing with chronic RA for the past 4 years, since i was 17, and I have never had a doctor like her before. She made me feel so comfortable and actually listened to what I had to say. She also asked about my mom and what her opinions about me being sick were. She was all about me, the patient, and my experience. She was literally amazing.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
16 others found this helpful
Helpful
Jodie in Boston, MA – Jul 02, 2016
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Rheumatology Spotlight

About Me

biography

Dr. Elena Massarotti, MD is a rheumatologist in Boston, MA and has over 40 years of experience in the medical field. Dr. Massarotti has extensive experience in Vasculitides and Osteoporosis & Screening. She graduated from Tufts University in 1984....read more

  • Rheumatology

  • Internal Medicine

*Healthgrades does not verify qualifications for medical specialties. Please verify your provider's specialty and qualifications directly with your provider and applicable medical board.

  • Tufts University

    Medical School, 1984
American Board of Medical Specialties®
American Board of Internal Medicine®
- 
Internal Medicine
- 
Rheumatology
For detailed information about any of the below board actions, please search for the provider's records on the linked state licensing board or the Federation of State Medical Boards. To learn more about the difference between these sources, please refer to our FAQs.
Healthgrades has not received any data indicating a board action exists for this provider.

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Locations

Practice

Brigham and Women's Hospital75 Francis St Boston, MA 02115
1

Practice

Brigham and Women's Hospital375 Boylston St Brookline, MA 02445
2

Practice

Hale Building for Transformative Medicine on BWH Main Campus60 Fenwood Rd Boston, MA 02115
3

Affiliated Hospitals

  • Massachusetts General Hospital

    55 Fruit St
    Boston, MA 02114
    Recipient of 31
    hospital awards

    America's 250 Best Hospitals Award™ (2025, 2024)

    Top in the nation for overall patient experience based on nine measures related to doctor and nurse communication, hospital cleanliness and noise levels, and medication and post-discharge care instructions

    Surgical Care Excellence Award™ (2025)

    Top in the nation for overall patient experience based on nine measures related to doctor and nurse communication, hospital cleanliness and noise levels, and medication and post-discharge care instructions

    View all awards

    How patients felt about the care they received at this hospital.

    90%
    Patients said they were given information about recovering at home

    6% higher than the national average

    86%
    Patients would recommend the hospital to friends and family

    21% higher than the national average

    View all patient feedback

  • Brigham and Women's Hospital

    75 Francis St
    Boston, MA 02115
    Recipient of 31
    hospital awards

    America's 250 Best Hospitals Award™ (2025)

    Top in the nation for overall patient experience based on nine measures related to doctor and nurse communication, hospital cleanliness and noise levels, and medication and post-discharge care instructions

    Outstanding Patient Experience Award™ (2024, 2023, 2022)

    Top in the nation for overall patient experience based on nine measures related to doctor and nurse communication, hospital cleanliness and noise levels, and medication and post-discharge care instructions

    View all awards

    How patients felt about the care they received at this hospital.

    91%
    Patients said they were given information about recovering at home

    7% higher than the national average

    84%
    Patients said that nurses always listened to them and explained things well

    9% higher than the national average

    View all patient feedback

  • Brigham and Women's Faulkner Hospital

    1153 Centre St
    Boston, MA 02130
    Recipient of 28
    hospital awards

    Patient Safety Excellence Award™ (2025)

    Top in the nation for providing excellence in patient safety by preventing infections, medical errors, and other preventable complications

    Surgical Care Excellence Award™ (2025)

    Top in the nation for providing excellence in patient safety by preventing infections, medical errors, and other preventable complications

    View all awards

    How patients felt about the care they received at this hospital.

    89%
    Patients said they were given information about recovering at home

    5% higher than the national average

    82%
    Patients said that nurses always listened to them and explained things well

    7% higher than the national average

    View all patient feedback
Learn more about how Healthgrades measures Hospital Quality