background
background
Dr. Lucy Shen, MD

Dr. Lucy Shen, MD

Ophthalmology*

Dr. Lucy Shen, MD is an ophthalmologist in Boston, MA. She is affiliated with Massachusetts General Hospital. She is accepting new patients and telehealth appointments.

4.2 Star Rating
Based on 19 reviews 4.2 Star Rating (19 reviews)

Practice

243 Charles St Boston, MA 02114
Telehealth available
(617) 523-7900

At a Glance

  • Area of Expertise
    Dr. Shen specializes in the area of Ophthalmology. • See board certifications
  • Explains Conditions Well
    Patients said this doctor explains conditions well. • See reviews
  • Offers Telehealth
    This doctor offers telehealth appointments. Call the office to schedule an appointment.
  • Practices at Top Hospital
    America's 250 Best Hospitals Award™ • See hospitals
ADVERTISEMENT
healthgrades-rx

Save money with free prescription discounts

Optum Perks and Healthgrades are subsidiaries of RVO Health.

Experience Check

Search for experience in a specific area

Learn more about experience and why treatment frequency matters

Insurance Check

Search for your insurance carrier and choose your plan type

Dr. Shen's Reviews

Likelihood to recommend Dr. Shen

4.2

19 ratings, 13 with a written review
5 Star
68%
68%
4 Star
11%
11%
3 Star
5%
5%
2 Star
0%
0%
1 Star
16%
16%

Your trust is our top concern. Learn more.

We monitor all reviews to ensure they comply with our guidelines and don’t include personal information, profanity, libel, defamation, harassment, obscenity or fraud.

All reviews are confirmed and audited before publication, and community members have the ability to flag inappropriate content for further review by our team.

Doctors can not pay for good reviews, nor can they pay to have negative reviews removed.

Any reviews that are deemed fraudulent or violate our guidelines will be removed immediately.

RecentHighestLowestMost Helpful
What went well
No results
What could be improved
  • Didn't explain conditions well
2 people found this helpful
Helpful
LN – Aug 01, 2022
Hello, we regret that our best efforts to address...Read More
×Post a ResponseAre you Dr. Lucy Shen, MD?
What went well
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Oct 04, 2021
We are so happy to hear that you are satisfied...Read More
×Post a ResponseAre you Dr. Lucy Shen, MD?
What went well
  • Explained conditions well
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Apr 09, 2021
Dr. Shen's Reply –
Thank you so much for your positive comments!
×Post a ResponseAre you Dr. Lucy Shen, MD?
What went well
  • Trusted the provider's decisions
What could be improved
  • Long wait times
Helpful
Apr 03, 2021
Dr. Shen's Reply –
Thank you so much for your positive comments!
×Post a ResponseAre you Dr. Lucy Shen, MD?
What went well
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Mar 15, 2021
Thank you for sharing your positive experience...Read More
×Post a ResponseAre you Dr. Lucy Shen, MD?
What went well
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Mar 06, 2021
Thank you for sharing your positive experience...Read More
×Post a ResponseAre you Dr. Lucy Shen, MD?
What went well
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Feb 25, 2021
We are pleased to hear about your positive...Read More
×Post a ResponseAre you Dr. Lucy Shen, MD?
What went well
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Laurence Lesser – Oct 05, 2020
Laurence, thank you for the wonderful feedback...Read More
×Post a ResponseAre you Dr. Lucy Shen, MD?
What went well
  • Listened & answered questions
  • Explained conditions well
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Current Patient – Sep 22, 2020
Dr. Shen's Reply –
Thank you for sharing your positive experience!
×Post a ResponseAre you Dr. Lucy Shen, MD?
What went well
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Richard J. Bucci – Sep 01, 2020
Richard, thank you for this kind review of Dr....Read More
×Post a ResponseAre you Dr. Lucy Shen, MD?
What went well
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
  • Long wait times
Helpful
Springfield, MA – Sep 20, 2016
×Post a ResponseAre you Dr. Lucy Shen, MD?
What went well
No results
What could be improved
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Staff wasn't friendly
  • Appointment was rushed
  • Long wait times
4 people found this helpful
Helpful
P.T. in NH – Jun 21, 2016
×Post a ResponseAre you Dr. Lucy Shen, MD?
What went well
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Ravi in Billerica, MA – Jun 10, 2016
×Post a ResponseAre you Dr. Lucy Shen, MD?

Leave a review

How was your experience with Dr. Shen?

Eye Health Spotlight

About Me

care philosophy

Dr. Lucy Shen is a fellowship-trained glaucoma specialist at Mass. Eye and Ear. She specializes in glaucoma detection and treatment.

  • Ophthalmology

*Healthgrades does not verify qualifications for medical specialties. Please verify your provider's specialty and qualifications directly with your provider and applicable medical board.

  • Jules Stein Eye Institute

    Fellowship Hospital

  • Jule Stein Eye Institute

    Residency Hospital

  • Brigham And Women's Hospital

    Internship Hospital

  • Harvard Medical School

    Medical School
American Board of Medical Specialties®
American Board of Ophthalmology®
- 
Ophthalmology
For detailed information about any of the below board actions, please search for the provider's records on the linked state licensing board or the Federation of State Medical Boards. To learn more about the difference between these sources, please refer to our FAQs.
Healthgrades has not received any data indicating a board action exists for this provider.

Healthgrades receives board action history for physicians and physician assistants. The information displayed here is sourced from independent information providers, such as state board websites, and may not be the most up-to-date information. Healthgrades makes no representations with respect to the accuracy of any information provided here and assumes no responsibility or liability for such information.

Learn more about medical license public record check

Focus on Graves' Disease

Locations

Practice

Massachusetts Eye and Ear243 Charles St Boston, MA 02114
1
Massachusetts Eye and Ear800 Huntington Ave Boston, MA 02115
2

Affiliated Hospitals

  • Massachusetts General Hospital

    55 Fruit St
    Boston, MA 02114
    Recipient of 31
    hospital awards

    America's 250 Best Hospitals Award™ (2025, 2024)

    Top in the nation for overall patient experience based on nine measures related to doctor and nurse communication, hospital cleanliness and noise levels, and medication and post-discharge care instructions

    Surgical Care Excellence Award™ (2025)

    Top in the nation for overall patient experience based on nine measures related to doctor and nurse communication, hospital cleanliness and noise levels, and medication and post-discharge care instructions

    View all awards

    How patients felt about the care they received at this hospital.

    90%
    Patients said they were given information about recovering at home

    6% higher than the national average

    86%
    Patients would recommend the hospital to friends and family

    21% higher than the national average

    View all patient feedback
Learn more about how Healthgrades measures Hospital Quality