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Dr. Webster Pilcher, MD

Dr. Webster Pilcher, MD

Neurosurgery*
40+ years of experience

Dr. Webster Pilcher, MD is a neurosurgeon in Rochester, NY and has over 40 years of experience in the medical field. He graduated from University of Rochester School of Medicine & Dentistry in 1983. He is affiliated with medical facilities St James Hospital and Strong Memorial Hospital. He is accepting new patients and telehealth appointments.

4.1 Star Rating
Based on 31 reviews 4.1 Star Rating (31 reviews)

Practice

601 Elmwood Ave Rochester, NY 14642
Telehealth available

Make an Appointment

(585) 275-7944

Dr. Pilcher is a Healthgrades Choice provider in Neurosurgery

The Healthgrades Choice designation helps you understand the most important factors to consider when choosing a healthcare professional. This designation is earned based on four set standards.
Read our methodology

  • Above average experience
  • Good hospital quality
  • Good patient ratings
  • No healthcare sanctions
  • Area of Expertise
    Dr. Pilcher specializes in the area of Neurosurgery. • See board certifications
  • Explains Conditions Well
    Patients said this doctor explains conditions well. • See reviews
  • Offers Telehealth
    This doctor offers telehealth appointments. Call the office to schedule an appointment.
  • Recent Reviews
    Reviews made in the last 30 days. • See reviews
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Dr. Pilcher's Reviews

Likelihood to recommend Dr. Pilcher

4.1
31 ratings, 12 with a written review
5 star
74%
74%
4 star
0%
0%
3 star
6%
6%
2 star
3%
3%
1 star
16%
16%

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Excellent Neurosurgeon
He is a outstanding neurosurgeon. He removed 75% of my right temporal lobe and all of the right hippocampus to reduce my epileptic seizures. Dr. Pilcher is great, and he takes his time when I have questions, and he has always been very good at returning phone calls. Dr. Pilcher changed my life for the better. Dr. Pilcher amazed me being in surgery with me for 8 hrs. if not longer. He knew what he was doing, and I was awake during most of the surgery. Keep up the wonderful work.
What went well
No results
What could be improved
No results
Helpful
Suzanne Porter – Mar 31, 2025
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I had dr pilcher 10 years ago when he did my surgery to help stop my seizures. Worked and have been seizure free for 9 years…..
What went well
  • Office environment
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
What could be improved
No results
3 others found this helpful
Helpful
Tara bird – Jul 30, 2021
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He destroyed my back for something that could have been treated with cdb. I went from being very active to disabled
What went well
  • Appointment wasn't rushed
What could be improved
  • Office environment
1 other person found this helpful
Helpful
Danielle C Lillie – Apr 12, 2021
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If you want to end up with debilitating pain the rest of your life...see this surgeon. I've had 4drs ask who did my laminectomy because of failed back surgery/post laminectomy syndrome. Don't try to call post op to get any help,they ignore you and you will not be able to find another Dr that can fix the damage.
What went well
No results
What could be improved
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Appointment was rushed
  • Didn't trust the provider's decisions
4 others found this helpful
Helpful
Feb 14, 2020
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He and his PA Sue Smith were professional, courteous, and extremely competent. I have the utmost confidence in their abilities. I have had two cervical disc laminectomies, and could not be more pleased with the outcome.
What went well
No results
What could be improved
No results
1 other person found this helpful
Helpful
Apr 09, 2019
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I waited 6 months to see this man. He would not let me explain my symptoms. He only reviewed noted from another Dr. in his group. I went to him for a second opinion and he only gave me the first Dr.s opinion. He was shutting down his computer and leaving the room without explaining anything to me. He should retire. Maybe that's the plan and he just doesn't care.
What went well
No results
What could be improved
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Appointment was rushed
  • Didn't trust the provider's decisions
7 others found this helpful
Helpful
Debra – Aug 13, 2018
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I only spoke to Dr Pilcher I nce, briefly, right before the surgery. The PA, Susan Smith was awful, dehumanizing and dominating the conversation. They canceled my follow up appointment 4 times. I suppose the surgery was a success but the process, mostly due to Ms. Smith, was awful.
What went well
  • Office environment
  • Staff friendliness
  • Trusted the provider's decisions
  • Wait times
What could be improved
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Appointment was rushed
3 others found this helpful
Helpful
May 13, 2018
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Dr Pilcher is a wonderful, caring, gifted doctor. His PA, Sue is also amazing. He was conservative in his treatment, trying all options before opting for surgery. I had a discotomy/laminectomy and he took wonderful care of me. I trust him with my life. I highly recommend him.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Batavia NY – Jun 09, 2017
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I wouldn't recommend him to my enemy! He almost killed my mother. His assistant is worse.
What went well
  • Office environment
What could be improved
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
  • Long wait times
4 others found this helpful
Helpful
Batavia, NY – May 17, 2017
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I had a benign tumor removed from my brain Aug. 3 2015. Dr Pilcher performed the surgery. It took 6 hrs just as he said it would. He was very thorough and proved that he is the best brain surgeon in the world! All went just as he planned. NO surprises. I went back to work 4 mos. latèr. I cannot recommend him high enough. For anyone who has neurologic disorders or tumors of the brain or spine, he is a MUST SEE!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
  • Long wait times
4 others found this helpful
Helpful
Randy Greig in Rochester, NY – Jul 16, 2016
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What a great experience I had on my first appointment with Dr.Pilcher and Physician Assistant Susan Smith! Professional, informative, and very nice. They made me feel comfortable and less worried, as nervous as I was to hear what my diagnosis was. I recommend and them to anyone!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
2 others found this helpful
Helpful
Noemi Rivera in Rochester, NY – Jun 12, 2016
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My experience with Dr. Pilcher was extraordinary. He, his staff, Physician's Assistant (Susan Smith), et al. were professional, friendly (no matter what they say about surgeon's bedside manners), and most importantly competent to the extreme. I would strongly recommend he and his office!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
9 others found this helpful
Helpful
John A. in Odessa, NY – Jan 05, 2016
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Know Before You Go

About Me

biography

Dr. Webster Pilcher, MD is a neurosurgeon in Rochester, NY and has over 40 years of experience in the medical field. He graduated from University of Rochester School of Medicine & Dentistry in 1983. He is affiliated with medical facilities St James...read more

  • Neurosurgery

*Healthgrades does not verify qualifications for medical specialties. Please verify your provider's specialty and qualifications directly with your provider and applicable medical board.

  • University Of Washington

    Fellowship Hospital, 1990

  • University Rochester

    Residency Hospital, 1989

  • University Rochester School Med And Dentistry

    Internship Hospital, 1984

  • University Rochester School Of Medicine & Dentistry

    Internship Hospital, 1984

  • University Of Rochester School Of Medicine & Dentistry

    Medical School, 1983
American Board of Medical Specialties®
American Board of Neurological Surgery®
- 
Neurosurgery
For detailed information about any of the below board actions, please search for the provider's records on the linked state licensing board or the Federation of State Medical Boards. To learn more about the difference between these sources, please refer to our FAQs.
Healthgrades has not received any data indicating a board action exists for this provider.

Healthgrades receives board action history for physicians and physician assistants. The information displayed here is sourced from independent information providers, such as state board websites, and may not be the most up-to-date information. Healthgrades makes no representations with respect to the accuracy of any information provided here and assumes no responsibility or liability for such information.

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Dr. Pilcher is a Healthgrades Choice provider in Neurosurgery

    Read our methodology

    Focus on Uncontrolled Emotions

    Locations

    Practice

    University of Rochester601 Elmwood Ave Rochester, NY 14642
    1
    Ur Medicine Primary Care-Batavia7995 Call Pkwy Ste 100 Batavia, NY 14020
    2

    Practice

    UR Medicine Epilepsy Center of Strong Memorial Hospital2180 S Clinton Ave Rochester, NY 14618
    3

    Affiliated Hospitals

    • Strong Memorial Hospital

      601 Elmwood Ave
      Rochester, NY 14642
      Recipient of 4
      hospital awards

      How patients felt about the care they received at this hospital.

      88%
      Patients said they were given information about recovering at home

      4% higher than the national average

      77%
      Patients said that doctors always listened to them and explained things well

      1% higher than the national average

      View all patient feedback

    • St James Hospital

      7329 Seneca Rd N
      Hornell, NY 14843

      How patients felt about the care they received at this hospital.

      85%
      Patients said they were given information about recovering at home

      1% higher than the national average

      78%
      Patients said that doctors always listened to them and explained things well

      2% higher than the national average

      View all patient feedback
    Learn more about how Healthgrades measures Hospital Quality